• Translate provided data models into HubSpot reality • Configure precise association labels and cross-object mappings based on architectural designs • Build out sophisticated, multi-branch workflows from provided logic maps and wireframes • Troubleshoot and resolve automation errors quickly and efficiently • Serve as the primary 'builder' and gatekeeper of the HubSpot portal

• Provides tactical implementation support and configuration expertise through ticket management, system configuration, and quality assurance activities • Serves as the technical execution partner supporting Solutions Engineering, Implementation Consultants, and Project Managers across multiple client implementations simultaneously

Garner’s mission is to transform the healthcare economy, delivering high-quality and affordable care for all. We are fundamentally reimagining how healthcare works in the U.S. by partnering with employers to redesign healthcare benefits using clear incentives and powerful, data-driven insights. Our approach guides employees to higher-quality, lower-cost care, creating a system that works better for everyone. Patients achieve better health outcomes, employers spend healthcare dollars more effectively, and physicians are rewarded for delivering exceptional care rather than performing more procedures. Garner is one of the fastest-growing healthcare technology companies in the country. Our products are trusted by the most sophisticated employers and providers in the industry, and we are building a team of talented, mission-driven individuals who are motivated to make a meaningful impact on healthcare at scale. About the role: We are seeking an exceptional Feed Implementation Supervisor to join our Feeds Integrations team. This role will report to the Feed Integrations Manager. In this role, you'll be responsible for overseeing and improving the Feed Integrations team as it establishes data feeds for eligibility and claims data with Garner's integration partners. This team is foundational to the Garner healthcare platform, and this role plays a crucial part in our continued growth and success. This position blends technical acumen with cross-functional collaboration and team leadership. You'll serve as a key point of contact for internal and external partners, including health insurance carriers, TPAs, and benefits administrators, while also working closely with internal teams to identify opportunities for automation and efficiency gains. This is a mission-critical role managing the team that oversees the data infrastructure that directly impacts our client success and our product performance . Where you will work: Garner is headquartered in NYC, but this position is available for individuals who are comfortable with remote work and occasional travel to HQ. What you will do: - Lead the team that is responsible for implementing new eligibility and claims data integration feeds - Oversee in-depth data analysis and error reporting to validate new feed performance and troubleshoot errors - Assist the team with collaboration with external feed providers as they gather technical requirements, map files, test integrations, and resolve issues for new clients - Lead the continuous improvement of internal tools, documentation, and processes for the feed implementation efforts The ideal candidate has: - A track record of leading efforts before, both project leadership and people leadership - 3 - 7 years of experience with healthcare data, including eligibility and claims file formats (e.g., EDI 834, 837, custom flat files) - Familiarity with data integration protocols such as SFTP, encryption standards, and file transformation/mapping - Strong communication skills with experience working cross-functionally alongside external partnersA proactive, collaborative approach and a willingness to get hands-on with complex work - Passion for transforming healthcare and improving outcomes for members and clients - A desire to be a part of a high-performing, mission-driven team that operates with intense urgency, a strong sense of individual accountability, and a commitment to authentic feedback This is a unique opportunity to join a fast-growing company in a transformative role, helping shape the future of healthcare. Please note: we are unable to sponsor or take over sponsorship of an employment visa at this time. Compensation Transparency:The base salary range for this position is $85,000 - $115,000. Individual compensation for this role will depend on various factors, including qualifications, skills, and applicable laws. In addition to base compensation, this role is eligible to participate in our equity incentive and competitive benefits plans, including but not limited to: flexible PTO, Medical/Dental/Vision plan options, 401(k) match, Teladoc Health and more. Fraud and Security Notice: Please be aware of recent job scam attempts. Our recruiters use getgarner.com and garnerhealth.com email domains exclusively. If you have been contacted by someone claiming to be a Garner recruiter or a hiring manager from a different domain about a potential job, please report it to law enforcement here and to candidateprotection@garnerhealth.com. Equal Employment Opportunity:Garner Health is proud to be an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. Garner Health is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at talent@garnerhealth.com.

Role Description As an Advisor, your sole responsibility is positioning yourself as the subject matter expert on software business growth through the effective use of technology. The Advisor utilizes their expertise in business process/change management and software technologies by implementing software best practices and ensuring adoption and success with HighLevel software. - Listen and fully understand customer requirements and ‘pain points’ and translate customer requirements into implementation plans. - Develop, coordinate, and execute implementation/upgrade/conversion project plans, task schedules, and resource activities to ensure on-time and effective project delivery. - Design, create and manage applications, and software integration/migration deployments. - Implementation services are delivered within scope or manage any changes in project scope, plans. - Identify potential issues and collaborate with leadership when needed, to develop contingency plans. - Work with other departments and personnel to ensure information on customer needs are communicated. - Follow up relentlessly with lagging or non-engaging accounts to ensure they implement HighLevel successfully in their business. - Assist in educational webinars, workshops, and more. - Stay up to date with product features and releases. - Identify opportunities to streamline procedures, enhance revenue and improve product efficiency. - Update customer journey playbooks. - Demonstrate technical acumen to convert plans into workable solutions. - Communicate a passion for customer success with a team player attitude. - Monitor, anticipate, and exceed customer adoption and usage metrics (i.e., renewals and net promoter scores). - Conduct analysis of approved customer content and create a transition plan or migration plan. - Advise customers on best practices, risks, and changes that impact institutional processes and timelines. - Drive consulting milestones and achieve the agreed-upon implementation schedule. - Provide guidance to customers to address critical and/or outstanding issues impacting the successful implementation. - Actively lead the consulting engagement throughout the implementation. - Drive collaboration between internal functional teams and customers to achieve milestones and deliverables. - Handle basic support requests during the implementation phase. - Develop a strong rapport with new accounts to ensure they are enthusiastic about HighLevel and set up for long-term success. - Always look for ways to improve our onboarding delivery. - Maintain product knowledge and consistent education. - Cross-train with other success functions. - Other duties may be assigned and/or modified as business needs change. Qualifications - Associate degree or equivalent work experience and a minimum of two years of customer success/software implementation/consulting experience or technical support. - 2-3 years of experience using HighLevel or other similar vertical solutions. - Strong skills, tact and diplomacy in dealing with sensitive customer issues, with exceptional follow-through ability and communication skills. - Ability to handle multiple tasks in a fast-paced environment. - Knowledge of internal systems preferred (HighLevel, Freshdesk, etc.). - Strong understanding and proficiency in software solutions and professional service offerings. - 2+ years of customer consulting work experience preferred. - 2+ years of marketing experience is a plus! - Strong verbal and written communication skills. - IT technical skills and platform integrations. - Experience in managing a diverse group and training each according to company standards. - Great communication skills, verbal, written, and presentation capabilities with both customers and leadership. - Self-starter, with a strong sense of ownership, assertive follow-through, and a passion for the highest level of customer satisfaction. - Ability to handle the ambiguity that arises from time to time in a dynamic and fast-paced collaborative work environment. - Strong analytical and organizational skills with superior attention to detail. - Ability to produce high-quality documents, SOPs, and customer journey playbooks. - Strong computer literacy, including MS Office Suite, Internet applications, and comfort and ability. Company Description HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes. To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently. With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support.