• Ensure that client-assigned healthcare accounts are billed and paid both accurately and timely. • Assist patients with billing inquiries, payments, payment plans, claims, benefits, and coverage. • Respond to telephone inquiries (inbound/outbound), utilizing standard procedures and scripts. • Gather information, perform research, and resolve customer inquiries. • Communicate appropriate options for resolution in a timely manner. • Inform customers/patients about services available and assess their needs. • Schedule work to ensure accurate phone coverage, prioritize calls and escalate as required. • Assist in planning and implementing department goals and make recommendations to management to improve efficiency and effectiveness.

• Deliver responsive, professional, and solution-oriented support • Help create exceptional customer experience by managing inquiries • Qualify requests and process orders • Maintain strong customer relationships • Collaborate closely with internal teams to ensure timely and accurate service delivery • Engage with customers across a wide range of industries and regions

• Assist clients with travel inquiries and vacation planning • Provide customer service and support • Learn about cruises, resorts, hotels, tours, and destinations • Complete online training and supplier certifications • Build relationships with clients and provide travel recommendations • Utilize company-provided tools and resources

• Performs end-to-end order management using SAP, Salesforce, and customer portals. • Maintains customer master data, part numbers, and critical specifications. • Investigates missed OTIF and resolves simple to moderately complex issues. • Communicates proactively with internal teams and customers regarding order issues. • Collaborates with stakeholders to ensure order flow and resolve queries. • Builds relationships with assigned customers. • Handles line stop or AOG situations with stakeholder coordination. • Meets KPIs and SLAs and participates in company initiatives. • Follows up on delays and coordinates tasks to meet SLAs. • Creates simple reports or analytics. • Participates in continuous improvement and basic Lean projects. • Performs administrative tasks as needed. • Analyzes and recommends alternatives to meet customer or account needs. • Applies customer service, issue resolution, and problem-solving skills.