• Monitor, track, and evaluate LCC carrier performance to key performance indicators (KPIs) and metrics • Responsible for leading LCC carrier management to establish countermeasures and improvement plans are created and executed and follow up with carrier regarding progress being made to these countermeasures • Lead on-site LCC carrier activities to include 12 – 16 by 5 coverage for all issues not limited to natural disasters, operation shutdowns, business continuity plans, etc. • Create standardized work procedures (SOS/JES) for LCC activities • Educate, train, and monitor LCC carrier execution to standardized work • Perform process audits and lead various carrier performance reviews • Provide reporting for LCC performance metrics to appropriate leadership • Work with the customer to establish strategies for continuous improvement of the consolidation centers • Lead value stream mapping activities and create LCC process flow diagrams • Review weekly logistics consolidation center invoice submission for validity and first level approval of invoices in excess of $330K/week and $17M/year • Identify cost savings of $100K/annual in LCC projects • Participate in network carrier transitions that consist of weeklong assignments away from home • Work across two shifts with LCC Operations ending at 1830 EST at least one afternoon/evening per week

• Supports Global Study Managers and the larger study management delivery of the study by leading specific parts of the project • Oversees the preferred Contract Research Organization (pCRO) and/or Country Trial Manager (CTM)/Site Care Partner (SCP) for assigned studies • Collaborates with accountable roles to identify and manage deviations and risks in study startup and execution • Ensures compliance to relevant global and local, internal and external requirements, and regulations • Provides protocol level guidance and support to responsible local study team members as applicable

• Responds to a high volume of appointment requests • Schedules appropriate medical exams, procedures, and tests • Serves as escalation point for questions from Specialists I and II and complex scheduling requests

• Act as a change agent to improve Safety, Quality, Delivery, Cost, Innovation and people outcomes through higher Lean maturity and stronger operating discipline. • Own the operating rhythm for Probes staff in partnership with the General Manager, ensuring clear escalations, decision flow, follow-up discipline, and alignment to business priorities. • Partner operations/supply chain interfaces to improve engineering-to-operations flow, manufacturability handoffs, operational readiness, and execution efficiency. • Support the Productivity Leader in translating VCP opportunities into problem-solving routines, cross-functional actions, and sustained delivery while Finance validates financial impact. • Partner with Product Quality and IB, QA/RA, supply chain, and engineering leaders to structure problem solving on recurring quality, installed base, and operational issues. • Deploy and coach Lean and Heartbeat practices across the Probes staff and global RDOs network, including daily management, standard work, leader standard work, problem solving, kaizen, VSM, visual management, and action tracking. • Build Lean capability in the organization by coaching leaders and teams, developing practitioners, and embedding repeatable operating mechanisms rather than one-off events. • Interpret internal and external business challenges, evaluate conflicting data, and recommend practical operating improvements across products, processes, services, and transactional workflows. • Influence operating plans, budget trade-offs, capacity discussions, and cross-functional priorities through strong operational acumen and fact-based decision support.