• Identify, audit, and manage all online listings and business profiles related to assigned clients to ensure accurate and consistent NAP (Name, Address, Phone) information. • Analyze citation data to calculate NAP consistency scores and track improvements over time. • Correct NAP-related discrepancies by updating listings and coordinating fixes across third-party platforms. • Communicate with external directory administrators and partners via email and phone to request, follow up on, and confirm approved updates. • Work closely with the Client Servicing Team to obtain verification PINs, access codes, and required client documentation for profile verification. • Stay informed about the latest NAP consistency standards, local SEO best practices, and search engine guidelines. • Prepare and maintain detailed NAP reports, address client queries, and contribute to strategies that improve online data accuracy. • Participate in client calls and Zoom meetings, when required, to explain findings, progress, and next steps.

• Design, deploy, and maintain scalable, resilient, and secure infrastructure leveraging Infrastructure as Code (IaC) frameworks in both cloud and on-premises environments. • Manage and optimize CI/CD pipelines, enabling teams to deliver software reliably, rapidly, and with minimal manual intervention. • Build and maintain alerting capabilities within cloud cost mgmt. and application resource mgmt. tools to ensure app teams have transparency into spend. • Develop, operationalize, and evolve a show-back financial model to track, analyze, and communicate infrastructure costs to internal app teams and business segments, promoting transparency and accountability in technology spend. • Partner with stakeholders in engineering and operations to actively drive initiatives focused on cost savings, resource efficiency, and infrastructure right-sizing across cloud and data center environments. • Automate routine processes, deployments, and maintenance tasks to improve reliability, reduce manual error, and accelerate service delivery. • Develop and maintain comprehensive technical documentation for platforms, processes, and procedures. • Evangelize DevOps and FinOps best practices across engineering teams, fostering a culture of collaboration, efficiency, and continuous improvement.

• Work directly with the COO to manage agency-wide operational priorities, ensuring projects are moving, blockers are surfaced, and follow-through happens. • Act as a trusted second-in-command for the COO, helping translate strategy into clear execution plans, timelines, workflows, and accountability across the team. • Prepare updates, project trackers, meeting agendas, internal documentation, and follow-up actions to keep leadership and teams aligned. • Own and maintain project management systems across the agency, ensuring projects have clear owners, timelines, milestones, and next steps. • Track progress across key internal and client-facing operational projects, proactively identifying delays, risks, and dependencies. • Lead project check-ins, ensure action items are completed, and make sure work is delivered on time and to a high standard. • Support the COO in setting, tracking, and managing quarterly OKRs across the agency. • Help turn quarterly goals into actionable project plans, with clear timelines, owners, metrics, and reporting rhythms. • Identify operational inefficiencies and build better systems, workflows, templates, and processes to improve team performance. • Document repeatable processes and help create scalable ways of working across departments. • Independently own and execute operational projects that improve agency performance, team productivity, client delivery, or internal systems. • Work cross-functionally with department leads and team members to drive initiatives from idea to implementation.

• Manage proposal production and operational processes while providing editorial support and work planning assistance on an as-needed basis throughout the pursuit lifecycle. • Maintain and update standard proposal templates, production procedures, style guides, and operational documentation to promote consistency across proposal workflows. • Manage the day-to-day relationship with the Gainwell Printing Services Provider and oversee proposal production activities for printed submissions to support timely and accurate proposal delivery. • Support implementation and maintenance of AI-enabled tools and technologies to enhance proposal efficiency, quality, and operational effectiveness. • Assist leadership with metrics tracking and reporting, process improvement initiatives, and lessons learned activities to support continuous improvement and operational scalability. • Provide editorial, document formatting, and quality assurance support, as needed, to include creating shell files, formatting and maintaining resumes, managing RFP-specific conventions lists, and performing editing, proofreading, and quality reviews to promote consistency, clarity, responsiveness, compliance, and overall proposal quality. • Develop integrated work plans, using Microsoft Project and related planning tools, as needed, including milestones, task dependencies, review cycles, and production timelines.