• Supports Global Study Managers and the larger study management delivery of the study by leading specific parts of the project • Oversees the preferred Contract Research Organization (pCRO) and/or Country Trial Manager (CTM)/Site Care Partner (SCP) for assigned studies • Collaborates with accountable roles to identify and manage deviations and risks in study startup and execution • Ensures compliance to relevant global and local, internal and external requirements, and regulations • Provides protocol level guidance and support to responsible local study team members as applicable

• Responds to a high volume of appointment requests • Schedules appropriate medical exams, procedures, and tests • Serves as escalation point for questions from Specialists I and II and complex scheduling requests

• Act as a change agent to improve Safety, Quality, Delivery, Cost, Innovation and people outcomes through higher Lean maturity and stronger operating discipline. • Own the operating rhythm for Probes staff in partnership with the General Manager, ensuring clear escalations, decision flow, follow-up discipline, and alignment to business priorities. • Partner operations/supply chain interfaces to improve engineering-to-operations flow, manufacturability handoffs, operational readiness, and execution efficiency. • Support the Productivity Leader in translating VCP opportunities into problem-solving routines, cross-functional actions, and sustained delivery while Finance validates financial impact. • Partner with Product Quality and IB, QA/RA, supply chain, and engineering leaders to structure problem solving on recurring quality, installed base, and operational issues. • Deploy and coach Lean and Heartbeat practices across the Probes staff and global RDOs network, including daily management, standard work, leader standard work, problem solving, kaizen, VSM, visual management, and action tracking. • Build Lean capability in the organization by coaching leaders and teams, developing practitioners, and embedding repeatable operating mechanisms rather than one-off events. • Interpret internal and external business challenges, evaluate conflicting data, and recommend practical operating improvements across products, processes, services, and transactional workflows. • Influence operating plans, budget trade-offs, capacity discussions, and cross-functional priorities through strong operational acumen and fact-based decision support.

• Identify, audit, and manage all online listings and business profiles related to assigned clients to ensure accurate and consistent NAP (Name, Address, Phone) information. • Analyze citation data to calculate NAP consistency scores and track improvements over time. • Correct NAP-related discrepancies by updating listings and coordinating fixes across third-party platforms. • Communicate with external directory administrators and partners via email and phone to request, follow up on, and confirm approved updates. • Work closely with the Client Servicing Team to obtain verification PINs, access codes, and required client documentation for profile verification. • Stay informed about the latest NAP consistency standards, local SEO best practices, and search engine guidelines. • Prepare and maintain detailed NAP reports, address client queries, and contribute to strategies that improve online data accuracy. • Participate in client calls and Zoom meetings, when required, to explain findings, progress, and next steps.