• Partner with stakeholders across HR, IT, Facilities, Legal, and other functions to gather and document business requirements • Facilitate workshops, interviews, and surveys to understand current pain points and desired outcomes • Translate business needs into clear, concise user stories and acceptance criteria • Collaborate with UX designers, developers, and product managers to ensure solution alignment • Identify process gaps and recommend scalable solutions within Employee Center Pro • Support UAT planning and execution, ensuring requirements are met and tested • Maintain documentation of business processes, requirements, and decisions

• Apply business analysis leadership across the full project lifecycle, including requirements gathering, analysis, solution design support, testing, implementation, and handoff. • Partner closely with business users, senior stakeholders, development teams, QA teams, support teams, and project teams to drive solution clarity. • Manage requirement changes and mitigate delivery risks. • Mentor team members and deliver high-quality solutions in a fast-paced client environment.

• Engage directly with prospects and customers during pre-sales • Lead or support discovery sessions • Translate customer requirements into well-architected solution designs • Author detailed, precise Statements of Work (SOWs) • Build cost models and pricing estimates for projects • Conduct deep business and technical research on customer industries and data sources • Produce structured write-ups and solution specs for internal teams • Track and analyze project performance data

• Collaborate with cross-functional teams to identify and understand business requirements for digital projects, initiatives, and enhancements. • Conduct thorough analysis of existing digital processes and systems to identify areas for improvement and optimization. • Gather, document, and analyze business needs, objectives, and key performance indicators (KPIs) to develop comprehensive business requirements. • Develop and maintain detailed project documentation, including business requirements, functional specifications, use cases, and process flows. • Work closely with IT teams and business stakeholders to translate business requirements into technical specifications and ensure successful project implementation. • Conduct UAT with stakeholders and drive for sign off before feature release and make sure the developed features align with business requirements. • Facilitate daily stand-ups, sprint plannings, refinements, demos, retrospectives and monthly meetings. • Perform data analysis and interpretation to derive meaningful insights and recommendations to drive business growth and efficiency. • Monitor and evaluate digital performance metrics and provide regular reports and recommendations to stakeholders. • Support additional product-related tasks assigned by the Product Owner or Product Director