• Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area • Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer • Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area • Requires specialized knowledge within the function • Influence the development of strategy for the area of responsibility, including control of resources and influences policy formulation • Communicates difficult concepts and may influence others' options on particular topics • Uses multiple internal and some external sources outside of own function to help arrive at a decision

• Responsible for successful delivery of multiple complex DERMS projects as an USA/EU Regional Delivery Leader. • Drive thought leadership in DERMS and related areas with our customers and partners worldwide. • Work with Portfolio Leaders regionally to deploy top talent on respective DERMS projects. • Lead and coordinate domain-level technical and business discussions related to future architecture direction across the product line. • Assist pre-sales cycles of DERMS opportunities by engaging effectively with the Sales Teams globally. • Lead regional DERMS teams and ensure technical deliverables during the entire lifecycle of the projects.

• Developing, implementing, and maintaining Medical Education programs • Key Opinion Leader (KOL) relationships • Internal and External Stakeholder relationships • Ensuring alignment with the Med Ed strategy and adapts to changes as necessary • Providing guidance and clinical expertise to the Medical Education Support team • Coordinating with peers, and managing vendor relationships • Collaborating with various departments and stakeholders to ensure successful program implementation and compliance with corporate and regulatory guidelines • Aligning all programs with the Med Ed strategy and adapting to changes as appropriate • Working with marketing/production to create promotional materials for current and new programs • Maintaining existing programs by metrics and follow-up

• Act as a scientific and clinical expert in diabetes and CGM, ensuring the organisation remains at the forefront of emerging evidence and practice. • Provide authoritative, evidence-based guidance on clinical data, device utilisation, and patient management to internal and external stakeholders. • Lead medical strategy and scientific input for tenders and guideline development, partnering closely with Market Access to deliver robust, evidence-based positioning that supports reimbursement, formulary inclusion, and optimal patient access. • Collaborate with Global Medical Affairs and the EMEA Medical Affairs Excellence Lead to drive integrated evidence planning and scientific data disclosure, ensuring a structured, consistent, and compliant approach to data dissemination across European markets and national congresses. • Lead the regional KOL engagement strategy, building and strengthening high-value scientific partnerships and delivering a structured, insight-driven engagement plan. • Spearhead strategic KOL interactions at congresses to drive advocacy and influence clinical practice. • Design and deliver high-impact medical education programmes, enabling healthcare professionals to fully understand and apply the clinical value of CGM in patient care. • Provide timely, accurate, and evidence-based responses to medical inquiries, supporting both healthcare professionals and internal teams with up-to-date scientific information. • Continuously monitor the external landscape, generating actionable insights on competitive activity, emerging evidence, and clinical trends to inform strategy. • Act as a strategic partner to cross-functional leadership, ensuring medical insights shape business decisions, market access strategy, and long-term evidence generation plans.