• Lead and develop a team of 6–10 Domain Engineering Specialists, investing genuinely in their growth through technical coaching, structured career development, and a culture where people feel challenged, valued, and proud of the work they do. • Define and execute the team’s technical enablement roadmap, with a strong focus on emerging capabilities in AI/ML, cloud-native architectures, and cyber resilience. • Own the team’s involvement in complex, large-scale customer onboardings—multi-environment migrations, hybrid and multi-cloud transformations, and enterprise-wide resilience deployments that require deep architectural engagement and precise coordination. • Coach specialists to deepen expertise in ransomware recovery, immutable storage, multi-cloud data protection, and Kubernetes-native backup—and create clear paths for them to grow into recognized experts inside and outside of Veeam. • Build and scale a content and resource hub that extends the team’s reach beyond 1:1 customer engagements—including technical playbooks, reference architectures, self-service assessment tools, and evergreen enablement content. • Develop and run high-impact customer engagement programs—webinars, roundtables, virtual workshops, executive briefings, and community forums—that position Veeam’s expertise in front of broader audiences and create scalable touchpoints across the customer lifecycle. • Establish and maintain the team’s position as a credible technical authority in conversations with customer engineering, architecture, and executive stakeholders. • Drive process improvements and playbooks that scale impact without scaling headcount linearly. • Monitor operational KPIs and use data to identify coaching opportunities, capacity gaps, and emerging risk patterns across the customer portfolio. • Influence product and engineering roadmaps by synthesizing field-level insights into structured feedback loops. • Build and maintain cross-functional relationships with Sales, Product, Engineering, and Customer Success to ensure coordinated customer outcomes. • Serve as an executive-level escalation point for complex technical and strategic customer situations. • Model and reinforce a high-performance culture anchored in intellectual curiosity, ownership, and genuine care for customers and teammates alike.

• Manage the end-to-end contract process for vendor and customer agreements • Review, analyze, and summarize legal documents, agreements, and related terms • Prepare or coordinate initial drafts using approved templates • Identify fallback positions, escalation paths, and exception options to resolve negotiation roadblocks • Support contract governance, policy adherence, audit readiness, and compliance coordination with Legal • Coordinate with Legal on applicable legal and regulatory requirements • Own contract organization, repository management, and document retention standards • Lead process improvement initiatives to standardize workflows • Manage responses to internal and external contract-related information requests • Serve as the primary internal subject matter expert on U.S. Government, DoD, and VA acquisition and contracting processes • Review solicitations, RFIs, and RFPs for Government opportunities • Assist in contract negotiations with Government customers and prime contractors • Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements

• Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area • Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area • Influence the development of strategy for the area of responsibility, including control of resources and influences policy formulation • Interprets simple internal and external business challenges and recommends best practices to improve products, processes or services • Uses high level of judgment to make decisions and handle complex tasks or problems in areas of operational, product management, manufacturing, technology or engineering • May lead functional teams or projects with minimal resource requirements, risk, and/or complexity

• Deliver targeted, intervention-based education with prioritization driven by practice performance data • Facilitate one-on-one provider education sessions, including DSP documentation coaching, ICD-10-CM specificity guidance, and clinical scenario-based learning • Participate in Pod meetings, RMO sessions, and practice-facing touchpoints to deliver vignette-style CDI education and reinforce documentation best practices • Design and maintain practice-specific education plans based on coding data, RAF trend analysis, and recapture opportunity outputs • Support provider understanding of point-of-care tools, suspect delivery outputs, and documentation expectations tied to CDI (Clinical Documentation Integrity) program goals • Respond to education needs and engagement escalations for practices with persistent documentation gaps • Monitor performance against practice-specific education plans, and propose and act upon improvement plans • Lead provider-facing webinars and educational sessions • Build and maintain the CDI clinical content library, including condition-specific advisories, documentation tip sheets, and slide-ready education modules, for use by RMO and CDI staff • Develop specialty-specific and prevalence-adjusted educational materials that align with CMS documentation standards and reflect real clinical scenarios • Collaborate with the VP, CDI & Coding Operations and QA Lead to ensure all clinical content reflects current coding guidelines and risk adjustment requirements • Conduct concurrent documentation reviews, evaluating clinical support for active diagnoses and identifying documentation gaps prior to or following encounters • Review coding outputs against clinical documentation to assess accuracy, specificity, and completeness; flag discrepancies for QA escalation or provider follow-up • Apply MEAT criteria in documentation review; identify conditions requiring addendum, query, or provider education • Contribute to the development of concurrent review workflows and eligibility criteria in coordination with the CDI Operations Lead and VP • Partner with RMOs, market medical directors, and practice-facing staff to align education delivery with population health and performance priorities • Track and report on education delivery, concurrent review activity, and provider engagement outcomes against established benchmarks • Escalate compliance concerns, coding accuracy issues, and documentation risks to the VP, CDI & Coding Operations in a timely manner.