• Act as a scientific and clinical expert in diabetes and CGM, ensuring the organisation remains at the forefront of emerging evidence and practice. • Provide authoritative, evidence-based guidance on clinical data, device utilisation, and patient management to internal and external stakeholders. • Lead medical strategy and scientific input for tenders and guideline development, partnering closely with Market Access to deliver robust, evidence-based positioning that supports reimbursement, formulary inclusion, and optimal patient access. • Collaborate with Global Medical Affairs and the EMEA Medical Affairs Excellence Lead to drive integrated evidence planning and scientific data disclosure, ensuring a structured, consistent, and compliant approach to data dissemination across European markets and national congresses. • Lead the regional KOL engagement strategy, building and strengthening high-value scientific partnerships and delivering a structured, insight-driven engagement plan. • Spearhead strategic KOL interactions at congresses to drive advocacy and influence clinical practice. • Design and deliver high-impact medical education programmes, enabling healthcare professionals to fully understand and apply the clinical value of CGM in patient care. • Provide timely, accurate, and evidence-based responses to medical inquiries, supporting both healthcare professionals and internal teams with up-to-date scientific information. • Continuously monitor the external landscape, generating actionable insights on competitive activity, emerging evidence, and clinical trends to inform strategy. • Act as a strategic partner to cross-functional leadership, ensuring medical insights shape business decisions, market access strategy, and long-term evidence generation plans.

• Lead and develop a team of 6–10 Domain Engineering Specialists, investing genuinely in their growth through technical coaching, structured career development, and a culture where people feel challenged, valued, and proud of the work they do. • Define and execute the team’s technical enablement roadmap, with a strong focus on emerging capabilities in AI/ML, cloud-native architectures, and cyber resilience. • Own the team’s involvement in complex, large-scale customer onboardings—multi-environment migrations, hybrid and multi-cloud transformations, and enterprise-wide resilience deployments that require deep architectural engagement and precise coordination. • Coach specialists to deepen expertise in ransomware recovery, immutable storage, multi-cloud data protection, and Kubernetes-native backup—and create clear paths for them to grow into recognized experts inside and outside of Veeam. • Build and scale a content and resource hub that extends the team’s reach beyond 1:1 customer engagements—including technical playbooks, reference architectures, self-service assessment tools, and evergreen enablement content. • Develop and run high-impact customer engagement programs—webinars, roundtables, virtual workshops, executive briefings, and community forums—that position Veeam’s expertise in front of broader audiences and create scalable touchpoints across the customer lifecycle. • Establish and maintain the team’s position as a credible technical authority in conversations with customer engineering, architecture, and executive stakeholders. • Drive process improvements and playbooks that scale impact without scaling headcount linearly. • Monitor operational KPIs and use data to identify coaching opportunities, capacity gaps, and emerging risk patterns across the customer portfolio. • Influence product and engineering roadmaps by synthesizing field-level insights into structured feedback loops. • Build and maintain cross-functional relationships with Sales, Product, Engineering, and Customer Success to ensure coordinated customer outcomes. • Serve as an executive-level escalation point for complex technical and strategic customer situations. • Model and reinforce a high-performance culture anchored in intellectual curiosity, ownership, and genuine care for customers and teammates alike.

• Manage the end-to-end contract process for vendor and customer agreements • Review, analyze, and summarize legal documents, agreements, and related terms • Prepare or coordinate initial drafts using approved templates • Identify fallback positions, escalation paths, and exception options to resolve negotiation roadblocks • Support contract governance, policy adherence, audit readiness, and compliance coordination with Legal • Coordinate with Legal on applicable legal and regulatory requirements • Own contract organization, repository management, and document retention standards • Lead process improvement initiatives to standardize workflows • Manage responses to internal and external contract-related information requests • Serve as the primary internal subject matter expert on U.S. Government, DoD, and VA acquisition and contracting processes • Review solicitations, RFIs, and RFPs for Government opportunities • Assist in contract negotiations with Government customers and prime contractors • Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements

• Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area • Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area • Influence the development of strategy for the area of responsibility, including control of resources and influences policy formulation • Interprets simple internal and external business challenges and recommends best practices to improve products, processes or services • Uses high level of judgment to make decisions and handle complex tasks or problems in areas of operational, product management, manufacturing, technology or engineering • May lead functional teams or projects with minimal resource requirements, risk, and/or complexity