• Gather and document business and platform requirements from stakeholders, translating them into functional specifications for both development and support contexts • Act as a bridge between business, product, and engineering teams across the PRD and the Managed Competence Center, ensuring alignment and clear communication • Support workflow orchestration and low-code platform configurations • Assist in documenting and maintaining RBAC models, policies, and decision layer logic • Contribute to Knowledge Asset delivery — including runbooks, UAT test cases, troubleshooting guides, and process documentation • Help distinguish and document bug vs feature requests, supporting proper triage and escalation workflows • Ensure solutions comply with regional and regulatory requirements • Participate in sprint planning, backlog grooming, and governance meetings at both operational and tactical levels • Prepare and maintain documentation including requirements, workflows, policies, reports, and post-implementation reviews

Role Description Consult with department leaders to translate their clinical and operational needs into modern technology plans, ensuring our front-line teams have the tools required to deliver seamless patient care. - Optimize existing business workflows and system architectures to eliminate technical friction, creating a tightly integrated digital ecosystem for our staff. - Lead small, agile project teams through the design and launch of cross-platform integration projects that safely and securely connect vital health-care data systems. - Evaluate the financial and operational impact ($ROI$) of proposed technical solutions to ensure we are investing resources into initiatives that drive the highest value for our patients and providers. - Collaborate with the broader IT functional teams to maintain strict standards of data consistency, directly protecting the accuracy and quality of our shared health-care delivery systems. Qualifications - High School diploma equivalency with 2 years of cumulative experience OR Associate's degree/Bachelor's degree OR 4 years of applicable cumulative job specific experience required. - Medicare Coverage Analysis, budget and prior research experience preferred. - Experience with Excel, Google, and Clinical Trial Management Systems (CTMS) is preferred. Benefits - Paid time off (PTO) - Various health insurance options & wellness plans - Retirement benefits including employer match plans - Long-term & short-term disability - Employee assistance programs (EAP) - Parental leave & adoption assistance - Tuition reimbursement - Ways to give back to your community

Description and Requirements The Opportunity The Business Procedures Analyst is responsible for Responsible for supporting credentialing and regulatory processes for MetLife licensed employees. Manages day-to-day workflow, serves as a training and reporting resource, and collaborates with Compliance, Business Partners, FINRA, pre-employment screening teams, and external vendors. Provides cross-functional support across CLEAR processes to ensure continuity and effective backup coverage. Contributes to process improvements and supports small-scale project initiatives across United States . Key Responsibilities - Manage day-to-day credentialing, licensing, and regulatory workflows to ensure timely and compliant processing for licensed employees. - Coordinate with Compliance, FINRA, pre-employment screening teams, business partners, and external vendors to resolve issues and support regulatory requirements. - Provide training, guidance, and reporting support to team members and stakeholders, ensuring consistent knowledge sharing and process adherence. - Support cross-functional CLEAR processes by delivering backup coverage and maintaining operational continuity across workstreams. - Contribute to process improvements and assist with small-scale projects to enhance efficiency, accuracy, and overall program effectiveness. Required Qualifications - Experience supporting credentialing, licensing, regulatory, compliance, or related operational processes. - Working knowledge of regulatory and credentialing requirements for licensed employees, with the ability to manage workflows accurately and in compliance with established procedures. - Experience collaborating cross-functionally with internal partners, regulatory bodies, and external vendors to resolve issues and support business needs. - Strong organizational, training, and reporting skills, with the ability to manage multiple priorities, provide guidance to others, and maintain accurate documentation. - Understanding of Microsoft Office tools, particularly Excel, Word, and Outlook, with the ability to support reporting, communication, and day-to-day workflow management. Preferred Qualifications - Experience with licensing and credentialing systems (e.g., NIPR, FINRA systems, or similar regulatory platforms). - Familiarity with pre-employment screening processes, including background checks or identity verification practices. - Prior experience in HR, financial services, insurance, or a regulated environment, with an understanding of compliance-driven operations. - Exposure to process improvement initiatives or project support, including participation in workflow enhancements or system implementations. The expected salary range for this position is $41,600 - $72,300 . This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms. Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! About MetLife Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us! MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics"). If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.

• Map B2B Marketing processes and identify opportunities to increase efficiency through automation and the application of Generative AI. • Translate business challenges into workflows, structured journeys, automations and intelligent agents. • Design, structure and oversee the implementation of AI use cases, virtual assistants and integrations between systems (Martech). • Act as a strategic link and collaborate directly with Marketing, Sales, Product and Technology teams. • Create documentation of functional requirements, process flows and executive presentations for new projects. • Promote an AI culture within the area, monitoring adoption, efficiency and impact metrics. • Research global trends and emerging AI tools applied to business.