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TransUnion is a global information and insights company that makes trust possible by ensuring that each consumer is reliably and safely represented in the marketplace. We do this by having an accurate and comprehensive picture of each person. This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world. Because of our work, organizations can better understand consumers in order to make more informed decisions, and earn their trust through great, personalized experiences, and the proactive extension of the right opportunities, tools and offers. In turn, consumers can be confident that their data identities will result in the opportunities they deserve. We make trust possible, so businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®—it’s our purpose, and what drives us every day.
Collections Analyst B2B (fixed-term 6 months)
Location
Costa Rica
Posted
1 day ago
Salary
0
Seniority
Junior
Job Description
Collections Analyst B2B (fixed-term 6 months)
TransUnion
TransUnion's Job Applicant Privacy Notice What We'll Bring: At TransUnion, we are dedicated to finding ways information can be used to help people make better and smarter decisions. As a trusted provider of global information solutions, our mission is to help people around the world access the opportunities that lead to a higher quality of life, by helping organizations optimize their risk-based decisions and enabling consumers to understand and manage their personal information. Because when people have access to more complete and multidimensional information, they can make more informed decisions and achieve great things. The Collector will work with high volume customers and offices to resolve complex issues and collect on escalated aging invoices. It is an exciting opportunity not only to build relationships with assigned customers, but also to use critical thinking skills to resolve more complicated collections issues. Every day TransUnion offers our employees the tools and resources they need to find ways information can be used in diverse ways. Whether it is helping businesses better manage risk, providing better insights so a consumer can qualify for his first mortgage or working with law enforcement to make neighborhoods safer, we are improving the quality of life for individuals, families, communities, and local economies around the world. What You'll Bring: - A minimum of 2-3 years of hands-on collections experience dealing with B2B customers. - Fluency in English and Spanish. - Strong customer focused attitude and mentality. - Proficiency in Microsoft Excel, experience with PeopleSoft preferred. - Strong verbal and written communications skills; attention to detail and strong documentation skills. - Ability to effectively manage multiple conflicting priorities, meet strict deadlines, and take verbal direction. - A strong work ethic, ability to work efficiently and with a sense of urgency. - Ability to prioritize tasks that are assigned. - Ability to accept and work with ongoing change in policies, procedure and technology thus bringing about increased profitability and success. - Utilize more advanced skills and expertise in a range of processes, procedures, systems to recover aging invoices. - Analyzes data to identify and solve complex problems. Impact You'll Make: - The Collection Analyst is responsible for facilitating the communication, information exchange and relationship building required to collect the billings due within the specified contractual terms. - Contributes ideas for process improvement based on identified themes and an understanding of the big picture. - Proactively contact clients with overdue receivables to coordinate collection plans. - Make regularly scheduled collection calls, ensuring that all key areas in a collection call are discussed and documented in the host system. - Research and resolve invoice disputes with external clients and internal departments. - Liaise with the sales team to coordinate collection efforts. - Create a close working relationship with your counter parts within your department and the overall company. - Perform any other duties as assigned. This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management. TransUnion Job Title Analyst, Shared Services
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• Communicates with customers to negotiate and obtain immediate payment • Manages delinquencies from rolling to the next level • Proficient use of multiple systems • Applies industry knowledge and departmental policies • Executes skip tracing resources to reach decision makers • Documents accounts and follow-ups • Engages in peer collaboration for sharing/implementing collection best practices • Performs additional duties and participates in special projects
E-Commerce Collections Specialist
LendNationQCHI (LendNation) is a leading customer-focused provider of convenient financial solutions that meet the immediate needs of mainstream consumers. With more than 30 years of experience, QCHI has grown to become a trusted leader in the Alternative Financial Services marketplace, primarily providing credit options for consumers under-served by traditional banking institutions. Additionally, they have expanded services to include small businesses. Operating in the specialty finance industry, QCHI provides services through a network of approximately 230 branches in the United States and online in the U.S. under the brands LendNation and 310-Loan in Canada. QCHI provides consumers easy and hassle-free access to a variety of short-term loans as well as additional services such as check cashing and bill pay. The specialty finance consumer loan industry is rapidly evolving as customers search for greater convenience through online transaction capabilities and a broader spectrum of loan products. Geographically, QCHI’s headquarters is based in Lenexa, Kansas. QCHI has approximately 700 employees across the United States. Learn more about QCHI (aka QC Holdings and LendNation) at our website www.qchi.com/company. This is a full-time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity, achieving personality, and exceptional customer service skills! QCHI / LendNation is an Equal Opportunity Employer.
Role Description The QC Holdings/LendNation E-Commerce Department is seeking experienced remote collections professionals to fill the position of E-Commerce Collections Specialist. This is a full-time opportunity with BONUS POTENTIAL. This position is responsible for servicing loans and collecting on delinquent and defaulted loans. The employee will ensure compliance with all company, local, state, and federal policy, procedures, and laws. Location: Fully Remote with optional Hybrid opportunity upon successful completion of training and maintaining of performance standards. Eligible remote candidates must reside in a state that our company currently does business in. Those states are as follows: - Alabama - Idaho - Illinois - Kansas - Kentucky - Louisiana - Mississippi - Missouri - Nevada - New Mexico - Oklahoma - Tennessee - Texas - Utah - Wisconsin Job duties include but are not limited to: - Assist LendNation’s current customer base with navigation of the website, trouble-shoot any issues customers may have when trying to make payment, refinance, etc. - Report all issues in a professional and timely manner as needed to the management team. - Maintain and provide excellent service and a superior experience for all of QC/LendNation customers. - Requires extensive product, system, process, and site knowledge. - Performs skip-tracing and 3rd party communication to facilitate customer contact. Qualifications - Minimum 2 years of 1st or 3rd party collections. - High school diploma or GED required. College preferred. - Demonstrated basic knowledge of MS Office products including Excel, Word, and Outlook. - Excellent communication skills are required, both oral and written. - Strong attention to detail. - Excellent time management and organizational skills. - Ability to type minimum 35+ wpm. Company Description QCHI (LendNation) is a leading customer-focused provider of convenient financial solutions that meet the immediate needs of mainstream consumers. With more than 30 years of experience, QCHI has grown to become a trusted leader in the Alternative Financial Services marketplace, primarily providing credit options for consumers under-served by traditional banking institutions. Additionally, they have expanded services to include small businesses. Operating in the specialty finance industry, QCHI provides services through a network of approximately 230 branches in the United States and online in the U.S. under the brands LendNation and 310-Loan in Canada. QCHI provides consumers easy and hassle-free access to a variety of short-term loans as well as additional services such as check cashing and bill pay. Knowing that today's customer seeks convenient options and speed, QCHI’s products and services are focused on providing the financial solutions customers need and appreciate. The specialty finance consumer loan industry is rapidly evolving as customers search for greater convenience through online transaction capabilities and a broader spectrum of loan products. To meet these customer needs, improvements in technology, product/process development, and innovation are critical to gaining market share and competitive scale. Geographically, QCHI’s headquarters is based in Lenexa, Kansas. QCHI has approximately 700 employees across the United States. Learn more about QCHI (aka QC Holdings and LendNation) at our website www.qchi.com/company. This is a full-time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity, achieving personality, and exceptional customer service skills! QCHI / LendNation is an Equal Opportunity Employer.
Billing and Collections Associate
Crio Inc.CRIO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made based on qualifications, merit, and business need without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other basis protected by federal, state, or local law. We are committed to providing reasonable accommodations to individuals with disabilities in the application and interview process. If you require accommodation to participate in the application process, please contact Human Resources to request assistance. At CRIO, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law. Salary Range: $60,000 - $72,000
Role Description CRIO is currently seeking a highly motivated and experienced Billing and Collections Specialist to work in our accounting and financial operations. As the Billing and Collections Specialist, you will be responsible for: - Managing process for collecting customer payments per invoice terms - Handling inbound and outbound e-mail and call communications - Establishing relationships with customers to ensure timely payment of invoices - Understanding and explaining contract pricing and billing practices - Processing and reviewing account adjustments - Reducing delinquency rate for customers - Enlisting the efforts of customer success team and senior management when necessary to accelerate the collection process - Providing exceptional customer service by addressing client concerns and resolving disputes - Utilizing tools to organize and report on collection activity Qualifications - 2+ years of Billing and Collections Experience - Proven experience in collections - Strong phone etiquette with excellent verbal communication skills - Strong problem-solving skills, with the ability to prioritize tasks - Ability to build strong relationships with customers and key stakeholders - Strong organizational skills and attention to detail - Proficient in customer service practices, ensuring client satisfaction throughout the collection process - Ability to work independently as well as part of a team in a fast-paced environment - Familiarity with financial reporting and analysis tools, such as QuickBooks, NetSuite, Excel, Google Sheets, and Monday.com - Manage Repayment Plans Benefits - Work from anywhere - Unlimited PTO - 401k company match - Healthcare - Dental - Vision (Company Paid 100%) - Life insurance - Professional development - Work From Home Expense Reimbursement
Role Description As a Collections Sr. Supervisor, you will oversee a Collections team in a fast-paced performance-based environment. You will lead, coach, and motivate a team of collection specialists to maximize recoveries and maintain excellent customer experience. The ideal candidate blends exceptional leadership skills with strong negotiation abilities and deep knowledge of collection laws. The Sr. Supervisor will facilitate the daily operational responsibilities of the Collections Team. As a Collections Sr. Supervisor you will: - Facilitate daily workload, meeting daily processing requirements, handling escalations, research, and training. Qualifications - 5+ years of experience in collections, loss mitigation, and financial recovery environments. - 3+ years of direct supervisory or management experience leading high-performance teams. Requirements - Excellent knowledge of end-to-end collections, loss mitigation strategies, and asset recovery protocols. - Ability to assess performance data, identify trends, and translate analytics into actionable, effective recovery tactics for the team. - Strong understanding of relevant state and federal collection laws and compliance regulations (e.g., FDCPA, TCPA). - Exceptional ability to lead, mentor, and motivate a diverse team, fostering a high-performance, growth-oriented culture. Benefits - Compensation: $70,000 - $75,000 annually. - Work Location: Remote (MUST reside in the United States). - Work Hours: 40 hours between the hours of 6:00 AM to 6:00 PM PACIFIC TIME.
