Helping innovators uncomplicate data storage, forever.
Designated Services Engineer
Location
Arizona + 5 moreAll locations: Arizona | California | Colorado | New Mexico | Texas | Utah
Posted
1 day ago
Salary
$107K - $183K / year
Seniority
Mid Level
Job Description
Designated Services Engineer
Pure Storage
• Diagnose and resolve complex technical issues across the software stack—including Kubernetes, OpenShift, and major cloud providers—to ensure high availability for customer application workflows. • Analyze system logs and telemetry to reproduce issues, partnering with Engineering to develop long-term fixes and strategies that prevent recurring outages. • Manage the full lifecycle of technical support cases, providing expert guidance during critical production phases and POCs to maintain the highest levels of customer satisfaction and platform adoption. • Translate complex technical resolutions into accessible documentation and internal knowledge base articles to accelerate future incident response and empower the global support community.
Job Requirements
- Bachelor's Degree in a technical field and/or related technical experience.
- Minimum 2-4 years of experience in customer-facing, technical support work/SRE
- Deep technical proficiency in managing and troubleshooting container orchestration platforms (such as Kubernetes, OpenShift, or VMware Tanzu) and cloud infrastructure (AWS, Azure, or IBM Cloud).
- Proven ability to triage and resolve sophisticated software stack issues, utilizing debugging tools and collaborating with engineering teams to navigate high-pressure escalations.
- Strong fluency in English with the ability to articulate technical concepts clearly to both internal stakeholders and external partners, ensuring transparency during critical events.
- Readiness to participate in shift rotations and on-call schedules to support our global customer base, combined with a self-motivated drive to take ownership of customer outcomes.
Benefits
- Flexible time off
- Wellness resources
- Company-sponsored team events
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