• Lead the division and cultivate a supportive, motivating and collaborative work environment • Ensure projects are properly resourced, managed, and executed • Oversee and/or coordinate new project implementation • Maintain a working client relationship with open lines of communication for the life of the project • Work closely with Business Development in the areas of proposals/contracts, client presentations, and maintains client relationships • Ensure quality objectives are met and oversees audit preparedness, appropriate response to internal and external audits, addressing and correcting audit findings • Manage overall budget activity for divisional areas(s) to ensure profitability

• Use knowledge in Emergency Operating Procedures (EOPs) for new plant design and the operating PWR fleet (including AP1000). • Work on new generation reactors like the AP300 SMR and eVinci microreactor. • Develop test procedures supporting commissioning of new plants to demonstrate the functionality of components and systems. • Collaborate with new plant designers and licensed reactor operators to define the best and safest way to operate nuclear plants.

• Lead Billing Support through its next phase by driving change management, strengthening operating rigor, and improving alignment across Billing Support, FinOps, EPD, Enablement, and BPO partners • Turn operational and billing data into clear performance stories, recommendations, and trade-offs for leadership • Diagnose root causes, influence cross-functional partners, balance performance across multiple BPO vendors, and build scalable workflows in a fast-moving startup environment

• Act as the team's operational leader and the Senior Manager's closest extension — the go-to for escalations, the standard-setter for quality, and the primary mentor for Associates and Specialists • Represent the Senior Manager in cross-functional forums with Sales VPs and Sales Leadership — aligning on Deal Desk priorities and surfacing team needs and blockers • Serve as a senior point of contact and escalation for complex deals, non-standard pricing requests, and contract exceptions • Oversee deal approval processes and pricing compliance, stepping in on escalations and exceptions that require senior judgment • Ensure the team maintains SLA standards, stepping in to unblock or resolve complex or time-sensitive cases as needed • Act as the eyes and ears of the Sales team — proactively identifying deal friction, recurring blockers, and emerging risks before they escalate • Own the working relationship with Legal and Finance on behalf of the Senior Manager — aligning on policy, setting expectations, and ensuring the team has the guidance needed to handle non-standard situations independently • Develop and maintain deal playbooks and sales enablement resources, ensuring the Sales team has the guidance they need before they need to ask • Build and scale automated workflows that reduce manual effort and allow the team to focus on higher-value work • Track Deal Desk performance metrics and deal trends, translating data into actionable recommendations and feeding directly into the Senior Manager's planning and prioritisation • Act as the Senior Manager's operational extension — driving the Deal Desk improvement roadmap across processes, tooling, automation, and policy, and leading initiatives through to execution • Support month-end and quarter-end close operations to ensure smooth and accurate deal execution