Tonal

• Lead Tonal’s Field Operations & Last Mile Strategy • Own operational performance across repair, field operations, and last mile (across U.S.) • Develop and execute scalable strategies to improve delivery quality, service levels, cost efficiency, and member experience • Build operational frameworks that support growth while maintaining a premium member experience • Define and own the operational roadmap for field services and last mile • Manage Service Provider Network Performance • Lead and develop an internal team responsible for service provider management, compliance, quality assurance, and training • Oversee a complex multi-site outsourced network of repair and installation partners • Drive Continuous Improvement & Operational Excellence • Identify root causes and implement systematic solutions to operational challenges • Build reporting, operational cadences, and performance management systems that enable proactive decision-making • Champion the Member Experience • Ensure field operations deliver a premium, seamless customer experience • Build a culture centered on accountability, quality, continuous improvement, and responsiveness

Community Manager (Contract) Location US, Remote Employment Type Contract Location Type Remote Department MarketingMarketing Compensation - Hourly Wage $50 – $55 per hour Overview We are looking for an experienced Community Manager to lead and energize our official Tonal member community. This role goes beyond moderation—you will actively shape the tone, participation, and overall experience of the community to drive deeper engagement and workout consistency. You will be responsible for fostering a dynamic, motivating, and member-first environment where members feel supported, connected, and inspired. You’ll partner closely with coaches, content, marketing, and product teams to amplify community voices, support members in their fitness journey, surface insights, promote our content, and strengthen the connection between Tonal and its members. This role reports to the Director of Member Engagement. What You Will Do Lead Community Engagement - Actively participate in the community daily—commenting, encouraging, and answering questions to maintain a high level of responsiveness - Set the tone of the community as supportive, motivating, and inclusive - Ensure high-quality posts and member contributions are acknowledged and amplified internally Drive Conversations & Content - Create and guide engaging discussions using content from Tonal channels, coaches, and members - Develop thoughtful prompts and conversation starters to encourage participation (3–5 per week) - Keep community resources, guides, and pinned content organized and up to date - Work with Channel Strategist to execute content and product feature education and promotion Moderation & Community Health - Oversee community moderation, ensuring timely approvals and adherence to community guidelines - Maintain a safe, welcoming, and well-organized environment Activate Coaches & Members - Partner with Tonal coaches to drive engagement through comments, posts, and challenges - Identify high-impact moments and coordinate coach participation to deepen member connection - Foster peer-to-peer interaction and a strong sense of community among members Own Community Programming - Plan and execute monthly challenges to drive workout consistency and engagement - Support ongoing programming such as milestone recognition, product updates, and content amplification - Continuously iterate on community initiatives based on performance and feedback Surface Insights & Feedback - Track community trends, conversations, and sentiment - Collect testimonials and highlight member success stories - Share actionable insights with cross-functional teams (marketing, product, support) Reporting & Performance - Monitor and report on key community metrics including engagement, activity, and participation - Identify what’s working, what’s not, and recommend improvements to increase impact Who You Are - Proven experience building and engaging online communities - Passion for fitness, wellness, and helping others succeed - Strong communication skills with a natural ability to connect with people - Proactive, hands-on, and comfortable being highly present in a community environment - Experience working cross-functionally with marketing, product, or customer support teams - Comfortable using social platforms, analytics tools, and community management systems - Familiarity with Tonal is a plus What Success Looks Like - The community feels active, responsive, and welcoming every day - Members consistently engage, post, and support one another - Coaches are visible, accessible, and actively participating - Community programming (especially challenges) drives meaningful participation and habit formation - Insights from the community meaningfully inform product, content, and marketing decisions At Tonal, we believe that the unique and varied lived experiences of our teammates contribute to our overall strength. We don’t just appreciate differences, we celebrate them, and we always seek people that represent a wide variety of backgrounds. We’re dedicated to adding new perspectives to the team and designing employee experiences that contribute to your growth as much as you do to ours. If your experience aligns with what we’re looking for (even if you don’t check every single box), send us your application. We would love to hear from you!

• Actively participate in the community daily—commenting, encouraging, and answering questions to maintain a high level of responsiveness • Set the tone of the community as supportive, motivating, and inclusive • Ensure high-quality posts and member contributions are acknowledged and amplified internally • Create and guide engaging discussions using content from Tonal channels, coaches, and members • Develop thoughtful prompts and conversation starters to encourage participation (3–5 per week) • Oversee community moderation, ensuring timely approvals and adherence to community guidelines • Plan and execute monthly challenges to drive workout consistency and engagement • Track community trends, conversations, and sentiment • Monitor and report on key community metrics including engagement, activity, and participation