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TeamSnap

Take the work out of play.™

Account Manager – SMB

Account ManagerSalesFull TimeRemoteSeniorTeam 51-200Since 2009H1B No SponsorCompany SiteLinkedIn

Location

Alabama + 12 moreAll locations: Alabama | Alaska | District Of Columbia | Hawaii | Iowa | Louisiana | Nebraska | New Mexico | Mississippi | Rhode Island | South Dakota | Virginia | West Virginia

Posted

2 days ago

Salary

$63K / year

Seniority

Senior

High SchoolExperience acceptedEnglish

Job Description

Account Manager – SMB

TeamSnap

• Own and manage a high-volume support queue, triaging incoming customer cases with speed and accuracy • Respond to customer inquiries and issues through the queue, providing timely, professional, and empathetic resolutions while maintaining high customer satisfaction standards • Handle escalations quickly and calmly — assess urgency, loop in the right internal stakeholders, communicate proactively with the customer, and see issues through to resolution • Follow established processes and playbooks for case management, renewal workflows, and migration support — and flag gaps or inefficiencies when you spot them • Identify patterns across cases and proactively surface recurring customer pain points, friction points, or product feedback to your manager and cross-functional teams • Support customers through the TeamSnap ONE migration by managing queue-based touchpoints, answering platform questions, and escalating blockers to the appropriate teams • You’ll serve as the "Voice of the Customer" internally, escalating product feedback that will address the needs of our customers to ensure proper product prioritization.

Job Requirements

  • Minimum 0-3 years in Customer Success, Account Management, or Support, preferably in a SaaS environment
  • Proven track record of managing a high-volume book of business or support queue with consistent results
  • Ability to travel occasionally, including but not limited to our annual company meeting, periodic sales team meetings throughout the year, potential trade shows, and potential client visits.
  • Sports industry experience (preferred)

Benefits

  • Unlimited PTO and paid parental leave for ALL parents (not just primary or secondary)
  • 100% premium coverage of medical/dental/vision for you and your family
  • 401K to help you invest for the future
  • $1,500 annual learning and development stipend
  • Travel to fun locations for all-company meetings and team events
  • Generous home office allowance to set you up for success
  • TeamSnap SWAG to our store upon starting and a $50 credit on every work anniversary thereafter
  • A monthly stipend reimbursement for health & wellness and so much more!

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