• Partner with Account Executives to understand customer goals, workflows, challenges, and strategic initiatives • Lead and participate in discovery sessions to identify business requirements and opportunities • Translate customer requirements into tailored solution recommendations • Develop solution strategies that align Cayuse capabilities with customer priorities • Deliver compelling and tailored demonstrations of Cayuse products and solutions. • Customize demo environments to reflect customer use cases and business processes • Present to diverse audiences including: • Research Administrators • Compliance Offices • Sponsored Programs Offices • IRB, IACUC, IBC, and COI Administrators • Research Leadership • Executive Stakeholders • Articulate business value, operational efficiencies, compliance benefits, and ROI • Serve as the primary subject matter expert during the sales cycle • Participate in account planning activities including stakeholder mapping, competitive analysis, whitespace identification, and executive engagement strategies. • Assist Account Executives in developing multi-threaded engagement plans within strategic accounts. • Support strategic account planning and deal progression • Assist with responses to RFPs, RFIs, security reviews, and technical evaluations • Participate in competitive positioning and objection handling • Support customer expansion, modernization, and retention initiatives • Maintain expertise across the Cayuse Research Suite • Stay current on research administration trends, regulatory changes, and industry best practices • Provide market feedback to Product Management and Leadership • Contribute to sales enablement and knowledge-sharing initiatives • Leverage existing professional relationships within higher education, academic medical centers, healthcare systems, and research institutions to identify opportunities, facilitate introductions, and support business development efforts. • Maintain and expand a network of research administration, compliance, sponsored programs, and research operations professionals. • Participate in industry organizations, conferences, presentations, user groups, and networking events to build market awareness and strengthen customer relationships. • Develop and maintain relationships with key influencers and decision-makers across the research administration ecosystem. • Develop reusable demonstration assets, discovery guides, competitive intelligence, and sales enablement content. • Serve as a thought leader internally and externally through webinars, conference presentations, customer panels, and industry events.

• Join as an early member of a high growth team working together to solve technical and customer problems the right way • Partner with our Sales team to articulate the overall Grafana value proposition, vision, and strategy to customers • Own the technical engagement with customers and help to close high-velocity opportunities through advanced competitive knowledge, technical skill, and credibility • Deliver product and technical presentations to potential and existing customers • Proactively communicate with customers and internal teams to provide a feedback loop on our products and the competitive landscape • Drive product conversations based on need and problems learned during customer interactions • Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create other public and internal enablement material

Role Description On behalf of our top international client we are recruiting for an experienced Solution Architect – Enterprise Application to drive the design and delivery of business-critical solutions across finance, procurement, supply chain, and commercial operations. Working within the Enterprise Architecture function, you will bridge business and technology teams, ensuring solutions are scalable, integrated, and aligned with long-term business objectives and transformation initiatives. - Design end-to-end solutions across core business processes, including Order-to-Cash (O2C), Procure-to-Pay (P2P), and Record-to-Report (R2R). - Translate business requirements into scalable, secure, and business-aligned solution architectures. - Ensure alignment with enterprise architecture, integration, and data strategies. - Define and oversee integrations across SAP & ERP, commerce, warehouse, pricing, and data platforms. - Act as a trusted advisor to business and IT stakeholders, facilitating workshops and driving solution decisions. - Support digital transformation initiatives and contribute to architecture governance and best practices. Qualifications - 8+ years of experience in Solution Architecture, Enterprise Applications, or a related field. - Strong understanding of SAP O2C, P2P, and R2R business processes. - Experience working with ERP ecosystems and enterprise application landscapes. - Knowledge of enterprise integration platforms (iPaaS) and API-led architectures. - Understanding of cloud technologies, modern data platforms, and integration patterns. - Experience supporting business transformation and modernization programs. - Strong communication, stakeholder management, and facilitation skills. - Familiarity with Agile, Waterfall, and DevOps delivery methodologies. - Fluent English is required. Benefits - Competitive salary and benefits package. - Bonus opportunities. - Generous annual leave allowance. - Flexible working arrangements. - Pension and retirement benefits. - Ongoing learning and professional development. - Collaborative international environment. - Employee wellbeing and recognition programs. - Opportunities to travel across European locations. Company Description In Pertemps ERP sprechen wir Ihre Sprache. Recruitment zu verstehen ist eine Sache, Sie zu verstehen eine andere. Unsere Berater sprechen mehr als 15 unterschiedliche Sprachen, also egal ob Sie ein Kunde oder ein Bewerber sind, wir verstehen Sie und die Personalvermittlung.

• Triage, diagnose and resolve complex customer issues that span multiple systems or integrations, collaborating across Product, Engineering, and Customer Success. • Lead and coordinate cross-functional incident response and assist in root cause analysis and postmortem reviews. • Develop and maintain high-quality internal documentation, runbooks, and customer-facing knowledge base content. • Analyze recurring issues and trends to identify and advocate for product or process improvements. • Collaborate with Product and Engineering teams to represent customer feedback in roadmap and feature planning. • Contribute to automation, observability, and knowledge-sharing initiatives that improve the efficiency and predictability of support delivery. • Participate in weekend and holiday on call (roughly once every six weeks)