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Solutions Engineer
Location
Australia
Posted
4 days ago
Salary
$175K - $205K / year
Seniority
Senior
Job Description
Solutions Engineer
Immuta
• Triage, diagnose and resolve complex customer issues that span multiple systems or integrations, collaborating across Product, Engineering, and Customer Success. • Lead and coordinate cross-functional incident response and assist in root cause analysis and postmortem reviews. • Develop and maintain high-quality internal documentation, runbooks, and customer-facing knowledge base content. • Analyze recurring issues and trends to identify and advocate for product or process improvements. • Collaborate with Product and Engineering teams to represent customer feedback in roadmap and feature planning. • Contribute to automation, observability, and knowledge-sharing initiatives that improve the efficiency and predictability of support delivery. • Participate in weekend and holiday on call (roughly once every six weeks)
Job Requirements
- 5+ years of experience in technical support, systems engineering, or DevOps within SaaS or enterprise software environments.
- Knowledge of Linux systems, Docker, Kubernetes, and networking fundamentals
- Experience working with APIs and service-based applications
- Experience with AWS, Azure, or Google Cloud (AWS Cloud Practitioner or equivalent experience or certification)
- Experience with at least one of the following data cloud platforms: Snowflake, Databricks, Google BigQuery, Redshift, Starburst/Trino
- Experience with complex incident response and root cause analysis initiatives spanning multiple organizations.
- Strong analytical and problem-solving skills, with the ability to balance reactive resolution and proactive improvement.
- Excellent communication and collaboration skills - able to translate technical findings for diverse audiences.
- Curious, adaptable, and customer-obsessed - passionate about turning challenges into opportunities for learning and improvement.
- Team first / collaborative approach to problem solving and customer relationships.
- Embodies Immuta’s values: mission-focused, humble intellect, independent achiever, helpful, and caring.
Benefits
- 100% employer paid Healthcare (Medical, Dental, Vision) premiums for you and your dependents (including Domestic Partners)
- Stock Options
- Paid parental leave (Both Maternity and Paternity)
- Unlimited Paid time off (U.S. based positions)
- Learning and Development Resources
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