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Immuta

Get the right data into the right hands faster, enabling teams to break through data access barriers. #DoRightWithData

Solutions Engineer

Solutions EngineerSolutions EngineerFull TimeRemoteSeniorTeam 201-500H1B No SponsorCompany SiteLinkedIn

Location

Australia

Posted

4 days ago

Salary

$175K - $205K / year

Seniority

Senior

Job Description

Solutions Engineer

Immuta

• Triage, diagnose and resolve complex customer issues that span multiple systems or integrations, collaborating across Product, Engineering, and Customer Success. • Lead and coordinate cross-functional incident response and assist in root cause analysis and postmortem reviews. • Develop and maintain high-quality internal documentation, runbooks, and customer-facing knowledge base content. • Analyze recurring issues and trends to identify and advocate for product or process improvements. • Collaborate with Product and Engineering teams to represent customer feedback in roadmap and feature planning. • Contribute to automation, observability, and knowledge-sharing initiatives that improve the efficiency and predictability of support delivery. • Participate in weekend and holiday on call (roughly once every six weeks)

Job Requirements

  • 5+ years of experience in technical support, systems engineering, or DevOps within SaaS or enterprise software environments.
  • Knowledge of Linux systems, Docker, Kubernetes, and networking fundamentals
  • Experience working with APIs and service-based applications
  • Experience with AWS, Azure, or Google Cloud (AWS Cloud Practitioner or equivalent experience or certification)
  • Experience with at least one of the following data cloud platforms: Snowflake, Databricks, Google BigQuery, Redshift, Starburst/Trino
  • Experience with complex incident response and root cause analysis initiatives spanning multiple organizations.
  • Strong analytical and problem-solving skills, with the ability to balance reactive resolution and proactive improvement.
  • Excellent communication and collaboration skills - able to translate technical findings for diverse audiences.
  • Curious, adaptable, and customer-obsessed - passionate about turning challenges into opportunities for learning and improvement.
  • Team first / collaborative approach to problem solving and customer relationships.
  • Embodies Immuta’s values: mission-focused, humble intellect, independent achiever, helpful, and caring.

Benefits

  • 100% employer paid Healthcare (Medical, Dental, Vision) premiums for you and your dependents (including Domestic Partners)
  • Stock Options
  • Paid parental leave (Both Maternity and Paternity)
  • Unlimited Paid time off (U.S. based positions)
  • Learning and Development Resources

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