• Triage, diagnose and resolve complex customer issues that span multiple systems or integrations, collaborating across Product, Engineering, and Customer Success. • Lead and coordinate cross-functional incident response and assist in root cause analysis and postmortem reviews. • Develop and maintain high-quality internal documentation, runbooks, and customer-facing knowledge base content. • Analyze recurring issues and trends to identify and advocate for product or process improvements. • Collaborate with Product and Engineering teams to represent customer feedback in roadmap and feature planning. • Contribute to automation, observability, and knowledge-sharing initiatives that improve the efficiency and predictability of support delivery. • Participate in weekend and holiday on call (roughly once every six weeks)

• Designing and delivering structured technical enablement programmes for GSI and cloud partner teams - including bootcamps, workshops, certification pathways and a scalable partner readiness framework that tracks and closes technical maturity gaps • Engaging as the Matillion technical lead in joint partner-led sales cycles - supporting partner SAs in discovery, solution design and technical validation, while working alongside Alliances and Sales to activate co-sell motions with AWS, Snowflake, Databricks and other cloud marketplace partners • Owning the end-to-end technical onboarding journey for new GSI and cloud partners - from first product orientation through to delivery readiness - with clear milestones and the ability to independently demo, implement and support Matillion within agreed timeframes • Acting as the internal voice of the partner ecosystem - surfacing product gaps, feature requests and integration needs to Product and Engineering, while enabling internal field teams to confidently articulate partner-led Matillion use cases • Building Matillion's presence and credibility in the partner ecosystem through technical thought leadership - authoring blogs, white papers and solution briefs, representing Matillion at partner QBRs, conferences and joint field events across the US

• Support the formation of customer and partner relationships by presenting the value that our radar products bring to their solutions and applications. • Support the integration of Echodyne’s solutions with 3rd party integrators, to include Command and Control (C2) platforms, Video Management Platforms (VMS), autonomous platforms, etc. • Lead installation planning and integrations, execute deployment configuration and system tuning, and provide ongoing technical support and troubleshooting. • Participate in post-demo data analysis and report creation. • Support the scaling of Echodyne’s customer and partner bases by developing and maintaining training materials, including application notes and user manuals. • Help improve Echodyne’s products by regularly collecting customer feedback and interfacing with Echodyne product managers and engineers. • Up to 50% travel may be required.

• Own and drive end-to-end architecture, design, and delivery of modern cloud data and analytics solutions for enterprise customers across industries. • Translate business requirements into technical and data platform solutions that align with phData methodologies, standards, and best practices. • Ensure engagements are delivered on time, within scope, and with measurable business value for clients. • Architect secure, scalable, and high-performing data pipelines and integration patterns leveraging modern cloud data platforms and tooling. • Guide implementation teams through design decisions, trade-offs, and best practices across the full solution lifecycle. • Collaborate with cross-functional partners including data engineering, analytics, ML, cloud platform, sales, and PMO to deliver successful client engagements. • Provide technical and strategic leadership during workshops, discovery sessions, design reviews, and project delivery. • Ensure high quality in deliverables through architecture reviews, code reviews, documentation, testing, and governance. • Partner with practice and account leaders to identify opportunities to expand engagements, improve delivery, and standardize reusable solution patterns. • Support pre-sales activities such as scoping, solutioning, and presenting technical approaches to client stakeholders. • Contribute to internal initiatives such as IP development, accelerators, reference architectures, templates, playbooks, training, and mentoring. • Represent phData with professionalism in all interactions, communicating clearly with both technical and non-technical stakeholders. • Share learnings and best practices across the organization to continuously improve delivery quality and efficiency. • Act as a trusted advisor to senior client stakeholders, shaping roadmaps, influencing strategic decisions, and guiding long-term initiatives. • Mentor and coach team members, fostering a culture of learning, feedback, and continuous improvement. • Help define and refine practice standards, reusable assets, and delivery frameworks.