• You will be accountable for optimizing the entire Auto Casualty claims handling process. • This involves the strategic integration of specialized vendors, leveraging advanced technology, developing innovative and legally sound process flows, ensuring unwavering regulatory compliance, and establishing a top-tier internal desk adjustment team expert in bodily injury. • You will be responsible for building this critical claims process infrastructure from its very inception. • Partner strategically with the Claims Director, Auto Physical Damage on cross-functional initiatives and shared vendor relationships to optimize overall claims operations. • Designing the foundational structure and processes for all Auto and/or Casualty claims. • Contributing to the development of the operational strategy and vision for the Openly Claims organization. • Managing claim outcomes to meet operational metric targets, including loss dollars, loss adjustment expenses, claim average cycle time, customer experience, employee experience, and regulatory compliance. • Collaborating with Vendor Management and Technology Teams to evaluate and select vendor partners. • Establishing and implementing segmentation rules for claim routing to optimize the use of technology, personnel, and vendors. • Partnering with the Data Strategy team to design key operational metrics and automated reporting for enhanced transparency and data-driven decision-making. • Providing policy and claims feedback in collaboration with the Insurance Product team. • Representing Openly at claims industry events and forums. • Cultivate a strong culture of teamwork and shared accountability within the Casualty claims team and across the broader organization, championing effective communication and problem-solving with all internal and external partners. • Maintaining a comprehensive understanding of industry trends, regulatory changes, and technological advancements.

• Define and lead Airalo's global pricing strategy and capability across B2C, B2B and B2B2C businesses • Establish pricing as a strategic growth lever, balancing customer value, market competitiveness, revenue growth, and margin optimization • Build and lead Airalo's pricing function, operating model, governance, systems, experimentation framework, and long-term monetization strategy • Shape how Airalo prices, packages, personalizes, and monetizes connectivity globally • Own pricing performance globally and be accountable for driving measurable impact across revenue, margin, conversion, customer lifetime value, and competitive positioning

• Develop and execute overall Startup strategy • Lead existing Startup team and collaborate with internal stakeholders • Innovate Startups Program to create market-leading experience • Develop initiatives to support growth and success of program participants • Create content and in-person events to engage startup founders • Establish and manage relationships with venture partners

• Leads clinical practice partnering with organizational leaders to achieve best outcomes • Supports organization in clinical analysis, education, training, and strategic planning • Provides clinical leadership to drive clinical excellence across the organization • Identifies opportunities for improvement in patient care and operational excellence • Develops evidence-based clinical resources and educational content