• Leads clinical practice partnering with organizational leaders to achieve best outcomes • Supports organization in clinical analysis, education, training, and strategic planning • Provides clinical leadership to drive clinical excellence across the organization • Identifies opportunities for improvement in patient care and operational excellence • Develops evidence-based clinical resources and educational content

• Provide executive leadership for revenue cycle optimization, Epic implementations, operational transformation, and strategic initiatives across healthcare organizations. • Lead enterprise revenue cycle transformation initiatives, including hospital billing, charge capture, revenue integrity, coding, patient access, reimbursement, and centralized business office operations. • Partner with executive leadership to identify opportunities for operational efficiency and financial improvement. • Direct Epic implementations, upgrades, acquisitions, and post-live optimization efforts. • Manage complex, multidisciplinary programs involving finance, legal, compliance, operations, clinical teams, and information technology.

• Serve as the single point of accountability from the POC to full deployment and beyond. • Drive and govern the master project plan across: Onboarding & Configuration, Training & Enablement, Data Migration, Integration, Rollout Execution, Support, and Reporting. • Chair weekly program stand-ups, steering committee sessions, and executive check-ins. • Own risk identification, escalation, and resolution. • Act as the primary executive-level contact for the strategic customer stakeholders throughout the engagement. • Build trust and alignment with project sponsors, operations leads, and office champions. • Navigate competing priorities, stakeholder ambiguity, and scope discussions with clarity and confidence. • Represent Karbon's capabilities, roadmap, and commitment with credibility at every level of the customer’s organization. • Lead and coordinate a cross-functional Karbon team including: Project Management, Implementation, CS, Training, and Support, with collaboration across Product and Engineering. • Ensure clear role ownership and handoffs across the multi-office implementation for the POC and all elements of Phase II. • Identify and resolve resource gaps as the program scales through the June–August high-volume rollout window for the POC and Phase II. • Deliver Go-Live for all offices by the target date, with users trained, data migrated, and integrations validated and converted to Phase II. • Maintain a live risk register and ensure confidence levels across nine identified program risks remain within acceptable thresholds. • Drive post-go-live health reporting through Fall 2026, producing the POC wrap-up deliverable for executive review. • Define what POC success looks like and position the engagement for conversion to a full commercial deployment.

Role Description This role leads a team of Product Managers owning capabilities fundamental to the Coursera consumer and enterprise learner experiences across skills and verification capabilities. These include the skills, careers and mastery taxonomies, various forms of assessments and diagnostics, and integrity checks. The Director of PM is a player/coach who sets product strategy, prioritizes the highest-impact opportunities, and partners closely with Engineering, Design, Data, and Growth to ship consumer and enterprise learner-facing experiences at scale. This role also brings a practical approach to using AI—applying personalization, recommendations, and adaptive experiences to improve how learners discover, engage with, and complete content. Within the broader org, this role connects content, platform capabilities, and skills and verification functionality into a cohesive learner experience that continues to improve over time. Responsibilities - Define and drive the product strategy and roadmap for the Skills & Verification product group which comprises the Skills & Credentials, Assessments, and Integrity & Grading teams. - Lead and develop a team of Product Managers, setting clear priorities advancing Coursera’s skills mastery and verification solutions. - Partner closely with peer product organizations developing adaptive learning and interactive practice solutions as well as the broader Content and Teaching & Learning organizations. - Own key metrics and identify opportunities to improve enrollment, depth of engagement, and long-term retention across web and mobile. - Partner with Engineering, Design, Data, Growth, and Marketing to deliver high-impact, experiment-driven product initiatives. - Evolve a rigorous experimentation framework (A/B testing, cohort analysis, behavioral insights) to inform prioritization and investment decisions. - Integrate AI-driven features such as personalization, recommendations, and adaptive experiences to improve learner outcomes. - Identify opportunities to replace manual or static experiences with AI-driven solutions that scale without increasing operational overhead. - Align cross-functional stakeholders around a clear learner-first vision while ensuring measurable business impact. Qualifications - 7+ years of product management experience shipping consumer-facing digital products. - 3+ years of experience managing Product Managers or leading cross-functional teams through influence. - Exposure to both consumer and enterprise learner markets. - Demonstrated history of owning and improving measurable metrics such as activation, engagement, retention, or conversion. - Experience leading cross-functional initiatives with Engineering, Design, and Data partners from strategy through execution. - Experience developing product roadmaps and translating strategy into shipped features. - Strong foundation in experimentation methodologies, including A/B testing and data-driven product iteration. - Experience applying AI/ML (e.g., LLMs, recommendation systems) to shipped product experiences such as personalization, content generation, or workflow automation. - Comfort using AI tools in day-to-day product development (e.g., prototyping, analysis, or content iteration). Preferred Qualifications - Experience working on consumer marketplace, subscription, or growth-stage technology products. - Experience optimizing multi-step user funnels across web and mobile platforms. - Background in education technology, content platforms, or mission-driven consumer products. - Experience with assessment generation, quizzes, questions banks as well as integrity solutions such as Turnitin and Honorlock. - Ability to rethink traditional product experiences using new capabilities (including AI), rather than defaulting to existing patterns. - Experience operating in ambiguous, 0-to-1 environments and building systems that scale efficiently. - Passion for expanding access to education and improving global learner outcomes. Compensation This role is available in the following US Pay Zones: - US Zone 1: $249,050 – $293,000 - US Zone 2: $238,000 – $280,000 - US Zone 3: $221,000 – $260,000 - US Zone 4: $205,700 – $242,000 At Coursera, we offer competitive, zone-based pay aligned to your location, experience, and role level across four U.S. pay zones. Our total rewards package goes beyond salary, with comprehensive health and wellness benefits, bonus and RSU equity programs, and global perks designed to help you grow and thrive wherever you are.