Pine Services Group logo
Pine Services Group

A permanent home for industry leading software partners and independent software vendors (ISVs).

QAD ERP Support Analyst – Tier 2

QA EngineerQA EngineerFull TimeRemoteLeadTeam 501-1,000Since 2021H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

8 hours ago

Salary

0

Seniority

Lead

Bachelor Degree10 yrs expEnglishERPLinux

Job Description

QAD ERP Support Analyst – Tier 2

Pine Services Group

• Deliver advanced ERP support across both Application/Functional (APP) and Technical (TECH) streams. • Resolve complex issues that go beyond Tier-1 scope. • Mentor junior analysts. • Proactively improving processes. • Collaborate with clients and colleagues to maintain stable, secure, and effective ERP environments. • Ensure high performance and compliance. • Report to the Team Manager during core hours Monday–Friday, 6am–11pm Central (two shifts possible).

Job Requirements

  • 7–10 years of ERP/IT support experience, with at least 5 years in QAD/Progress environments.
  • Advanced knowledge in Application/Functional (APP) support, with working understanding of the Technical (TECH) stream.
  • Demonstrated ability to manage complex issues independently and under pressure.
  • Strong troubleshooting skills across ERP, infrastructure, or business process challenges.
  • Working knowledge of ITIL principles and their application in service delivery.
  • Excellent client communication skills — clear writing, active listening, and ability to de-escalate in sensitive situations.
  • Organized and reliable with the ability to prioritize and manage multiple requests simultaneously.
  • Detail-oriented with a proactive, problem-solving mindset.
  • Proficiency in Microsoft Office Suite.
  • Nice to Have
  • Certifications: ITIL Intermediate/Strategic Leader, Progress DBA, QAD ERP Admin, Linux, or related.
  • Experience with integrations (EDI, QXtend, APIs) and customizations (reports, queries, extensions).
  • Security and compliance experience, including audit preparation and access reviews in controlled environments.
  • Exposure to compliance-controlled environments (ITAR, SOX, SOC, FDA, FedRAMP, NIST, CMMC).
  • Track record of leading process improvement projects logged in the CIR.

Benefits

  • Competitive benefits package (medical, dental, vision)
  • Generous PTO and company-observed holidays
  • 401(k) with employer match
  • Professional development opportunities
  • People-first culture backed by Pine Services Group

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