Join Udemy. Help define the future of learning. Udemy is an AI-powered skills acceleration platform built to help people and teams grow. It’s personalized, practical, and focused on real-world impact. Our mission is simple: to transform lives through learning. Your work helps people around the world build skills they can use, whether they’re picking up something new or leveling up to stay ahead. Over 80 million learners and 17,000 businesses already learn with Udemy. If you’re excited by change, energized by learning, and ready to have a real impact, you’ll feel right at home. Learn more about us on our company page. Where we Work Udemy is a global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and Türkiye. This is a remote position based in the United States. About your skills Services Design & Productization: You design services organizations that are built for scale. You translate customer outcomes and company strategy into clear, repeatable service offerings that are easy to position, sell, and deliver. You understand how services can accelerate adoption, differentiate the company, and create expansion opportunities. Operational Leadership: You bring structure to growing organizations through standardization that reduces delivery variability and time-to-value. You establish utilization models, resource planning frameworks, and delivery metrics that prove services contribute to profitability while serving more customers with existing resources. Cross-Functional Influence: You partner effectively across Sales, Customer Success, Product, Finance, and Revenue Operations around a unified services strategy. You build trust through delivery excellence and use PS insights to inform product roadmap prioritization, influencing decisions that improve both customer outcomes and company efficiency. Leadership: You build high-performing teams that scale impact without scaling linearly. You develop consultants who become trusted advisors, create career paths that retain top talent, and foster a culture of excellence, collaboration, and continuous improvement. About this role As Director of Professional Services, you will lead one or more teams responsible for transforming Professional Services into a scalable, revenue-supporting engine. You will ensure customers achieve value quickly and consistently through productized offerings and operational rigor, while having meaningful impact on satisfaction, retention, and expansion. You will shape both the long-term services strategy and day-to-day operational excellence that enables effective scaling. What you’ll be doing Design and launch standardized, tiered service offerings that drive attach rate and incremental revenue Develop repeatable implementation methodologies, templates, and delivery playbooks Partner with Sales to strengthen services positioning, improve scoping accuracy, and support complex deal strategy Oversee end-to-end delivery ensuring predictable outcomes, strong satisfaction, and margin performance Establish and track key metrics: utilization, margin, forecasting accuracy, and time-to-value Improve capacity planning and resource allocation to support growth without linear headcount increases Collaborate with Sales and Customer Success to ensure seamless handoffs and long-term adoption Lead and develop a high-performing team, setting clear expectations and building leadership bench strength Provide structured feedback to Product and Engineering based on delivery insights What you’ll have 8+ years in Professional Services, Implementation, or Consulting within a SaaS or enterprise software company 3–5+ years leading and scaling delivery or consulting teams Demonstrated success creating repeatable, revenue-generating service offerings Experience productizing services and improving attach rates and margin performance Track record reducing time-to-value through standardization while maintaining high customer satisfaction Deep understanding of services economics: utilization modeling, revenue forecasting, margin optimization, and capacity planning Experience partnering with Sales leadership on deal strategy, positioning, and packaging Ability to balance strategic vision with operational execution Clear, structured communication skills with ability to influence executive stakeholders Experience in learning or edtech highly desired Posting Date: February 25th, 2026 Application Window: We anticipate the application window will be open until March 11th, 2026. Based on business needs, this opportunity may remain posted beyond or closed before the anticipated application window. #LI-KC2 At Udemy, we strive to be transparent around compensation. Actual compensation for this role is based on several factors, including but not limited to job-related skills, qualifications, experience, and specific work location due to differences in the cost of labor. In addition to a base salary, this role is also eligible for equity. Hiring Compensation Range $150,000 — $188,000 USD Why work here? You’ll grow here. Learning is part of the job. You’ll get full access to Udemy courses, a monthly UDay to invest in yourself, and a budget to spend on whatever helps you improve. Many people are diving into AI lately, but what you focus on is up to you. AI is real here. We use it in the way we learn and the way we work. You’ll have the space and tools to experiment, apply, and get better at using AI in practical ways. You’ll own your work. We trust people to lead, make decisions, and follow through. You don’t need to wait for permission or layers of approval to have an impact. You’ll build with others. We collaborate openly and shape ideas together. Everyone has a voice, and good thinking is welcomed from any direction. You’ll see your impact. What you build helps people grow their skills, change their careers, or find a path forward. You’ve got the experience, why not use it to help others gain theirs? Bring your curiosity. We’ll bring the platform and the support. Let’s LEARN together. Our Benefits Start with U Our benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most. Benefits vary by region, and we encourage applicants to review our Australia Benefits, India Benefits, Ireland Benefits, Mexico Benefits, Turkiye Benefits & US Benefits, pages to get an understanding of some of the benefits we offer. For details on region-specific benefits, please refer to the information provided during the hiring process. Benefits outlined are provided as a general overview and may vary depending on the location, role, and employment classification. All benefits are subject to change at the discretion of the organization and in accordance with applicable laws and policies. At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. We understand that not everyone will match each of the qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you! Information regarding data privacy is available within the Udemy Careers Privacy Notice.

• Monetize travel and earn commissions • Assist clients with travel planning and coordination • Promote travel suppliers’ products and services • Provide tailored advice and recommendations to clients • Manage booking processes and respond to client inquiries

• Serve as a primary point of contact for routine client needs and questions. • Support preparation of materials for client-facing meetings • Prepare and deliver regular status updates, timelines, and follow‑ups for the client. • Ensure client requests and priorities are documented clearly and routed to the right internal partners. • Maintain consistent follow-up and clear communication to reinforce reliability and transparency • Collaborate with Project Management to maintain accurate scopes, timelines, and deliverables. • Track progress of all tasks, ensuring internal teams stay aligned and deadlines are met. • Flag risks early and support the Account Lead/Director in issue‑resolution. • Support the planning and execution of media and marketing deliverables. • Review materials (presentations, briefs, reports) for accuracy and client alignment. • Coordinate cross‑functional input (Strategy, Media Activation, Ad Ops & Data Technology (AdOps), into cohesive deliverables. • Develop a strong understanding of client businesses, categories, competitive landscape, and key marketing KPIs. • Build rapport with day‑to‑day client contacts through responsiveness and reliability. • Support the Account Lead/Director in preparing materials for more senior‑level discussions. • Help maintain strong agency–client communication by ensuring transparency and consistent updates. • Ensure deliverables reflect the client’s objectives, prior feedback, and brand standards. • Partner with PM to maintain internal workflow discipline and team alignment. • Uphold agency processes (SOPs, documentation, versioning, meeting notes, recaps). • Assist with budget tracking, estimate/fee requests, and forecasting inputs. • Coordinate with PM and Media to monitor pacing, resourcing, and billing checkpoints. • Support the Account Lead/Director in compiling materials for QBRs or financial reviews. • Monitor client business trends, competitive activity, and campaign performance. • Surface observations or potential opportunities to the Account Lead/Director. • Support drafting POVs or light strategic input when appropriate

• Be the front line of the Client Support Team • Answer inbound support inquiries • Engage with clients via ticketing system • Ticket Resolution • Respond to and resolve inbound partner support tickets. • Respond to and resolve inbound merchant support tickets. • Triage, document, and escalate tickets to internal teams as necessary. • Maintain SLAs and track status of all assigned tickets. • Maintain customer records and changes. • Contribute to external communication library • Identify common issues and collaborate with teams for resolution • Work closely with CSMs to ensure seamless handoffs and shared context • Work closely with Engineers/Technical Support teams • Work closely with Onboarding/Risk/Compliance