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Sales Customer Service Representative – Dayshift
Location
Philippines
Posted
1 day ago
Salary
0
Seniority
Senior
Job Description
Sales Customer Service Representative – Dayshift
Twoconnect
• Serve as the primary point of contact for customer enquiries, related to products, claims, service and sales. • Triage customer queries by assessing urgency, identifying root causes, and routing issues to the appropriate teams, ideally resolving them at first contact where possible. • Respond to customer queries via phone, email, and converse in a friendly, professional manner. • Build rapport with customers to understand their needs and recommend suitable products, services, or upgrades. • Identify opportunities to upsell and cross-sell relevant products and services based on customer needs and purchase history. • Leverage the company’s systems and tools to meet sales targets within established service times. • Educate customers about promotions, new product launches, and bundle offerings to enhance sales. • Follow up on leads generated on the website. • Identify sales opportunities from existing clients' quotes within 4-6 running campaigns. • Work across multiple brands effectively with adaptability and flexibility. • Inform management of potential areas for growth in product, service, and education sales. • Coordinate with internal teams to resolve customer concerns and improve service delivery. • Maintain up-to-date knowledge of company products, services, and policies. • Document customer interactions and feedback to support continuous service improvement. • Provide coaching and mentoring opportunities to other members of the sales & customer support team. • Other role-specific duties as they arise.
Job Requirements
- A bachelor's degree in Business, Communications, or a related field is preferred.
- 3-5 + years of proven experience in a Sales & Customer Service environment with excellent verbal and written communication skills.
- Demonstrated ability to identify and meet customer needs through effective sales techniques.
- Ability to handle high volume multiple inquiries simultaneously and prioritise effectively.
- Proficiency in CRM software and Microsoft Office Suite.
- Strong attention to detail and ability to work independently.
- Ability to learn new information (product and company information).
Benefits
- Work from home
- Monday–Wednesday: 10:30 AM – 7:30 PM PHT (*adjustments will be made for daylight saving time*)
- Saturday–Sunday: 6:00 AM – 3:00 PM PHT
- Rest Day: Thursday & Friday
- HMO with 2 free dependents and medical reimbursements
- Government-mandated benefits
- Opportunities to work with leading companies in Australia and beyond
- Training programmes for career development
- Engaging company outings, team activities and wellness sessions
- Supportive, inclusive culture
- Dedicated managers focused on your growth and success
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