Swapcard

• Own and manage our Bug Bounty programs: triage reports, validate findings, and reproduce PoCs. • Collaborate with developers and product owners to propose and support remediation of security issues. • Write or review pull requests to fix security vulnerabilities directly in the codebase. • Validate results from external pentests and integrate them into the development backlog. • Contribute to threat modeling, code review, and security design discussions. • Support the Secure Development Lifecycle (SAST, dependency scanning, security automation in CI/CD). • Perform lightweight pentesting of new features and releases when needed. • Maintain clear documentation to support AppSec processes. • Coordinate security communication between Security, Developers, and Product for faster resolution of security tickets.

• Communicating efficiently and effectively with our customers - we use Intercom conversations to do most of our support, but you'll also be talking to customers via video calls every now and then (webinars etc.) • Owning customer communications and issues from initial contact until resolution, or escalation to the appropriate SME when needed • Becoming an encyclopedia of knowledge about how Swapcard works and what it is capable of for all user types and plans • Being the one responsible, along with the Success team, to ensure that all customers have a great experience with our platform - a crucial part of the role is ensuring we make Swapcard as intuitive, reliable, bug-free and fast as possible • Working directly with Product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions • Continuously identify Help Center content gaps and record knowledge

• Lead the full implementation process from client signature to go-live. • Maintain clear, structured documentation throughout the onboarding process. • Collect and organize Internal full handover documentation calls to align technical setup to lead the delivery phase matching client objectives. • Ensure all decisions and setup information are captured for seamless handoff to CAM. • Manage all technical setup (event structure, integrations, branding) • Supervise the Swapcard & Avolio registration experience. • Own Swapcard in-App roll out. • Build Registration logic and flows. • Setup the scoping document for both Simple and Advanced reg. • Creating the skeleton structure for reg implementation. • Collaborate with Registration Implementation Managers for Advanced builds. • Coordinate timelines and deliverables across Registration, Support, and Product when needed. • Share and continuously improve implementation frameworks and onboarding playbooks. • Serve as the client’s project lead during onboarding. • Collaborating with CAM for long-term success.

• As a Technical Product Owner, you will lead a squad of engineers, owning your product area end to end, from roadmap strategy to shipped features. • That means you'll be the person who talks to clients and end-users, to internal sales and success team, digs into usage data, and translates what you learn into a clear, prioritized backlog. • You'll write user stories and acceptance criteria that engineers can actually build from. • You'll make the hard calls on what to build next, balancing new capabilities, technical debt, and bug fixes based on real customer impact. • You'll also be deeply involved in the technical side: understanding system constraints, discussing architecture trade-offs with your developers, and working with designers to make sure what's feasible is also what's right for users. • This is a role for someone who wants to own outcomes, not just manage a backlog.

• Multi-channel prospecting: Email, phone, LinkedIn actions (including video), voicemail drops, etc. • Lead conversion: Respond to GTM campaign-sourced leads within 24h, run light discovery, and secure meetings. • Qualification rigor: Ensure every booked meeting meets fit & intent criteria; protect AE calendar. • Account research & hygiene: Enrich contacts, log intent signals, and maintain CRM accuracy. • Leverage modern sales tech: Combine automation with judgment: Outreach sequences, ChatGPT/Claude for quick personalization, Avoma call summaries, Notion AI for note-sync. • Experiment & document: A/B test subject lines, call openers, channel mix; contribute wins to the SDR playbook. • Cross-functional feedback loop: Meet weekly with Sales and GTM & MOps teams; close the “lead-to-pipeline” data gap

• Support all users of the platform before, during, and after their event • Run regular webinars for event organizers and exhibitors • Help the event team create content for attendees, exhibitors and organizers • Provide online and/or onsite support for events throughout their duration

• Lead, coach, and structure the day-to-day work of a CIM team, ensuring clarity of priorities, workload balance, and disciplined execution across all active projects. • Validate quotes vs. scope to ensure services are correctly defined and aligned with client expectations. • Guarantee handover completeness before kickoff, verifying all key information from Sales or CAM. • Drive delivery efficiency (aim to deliver in 4 days what was previously scoped for 6, without compromising quality). • Oversee project allocation and prioritization within their region. • Make sure CIM are actively supporting integration and activation of the Exhibitor Marketplace during setup phases, ensuring clients are guided on how to leverage it to drive engagement and monetization from the start. • Drive continuous skills development through regular coaching, structured learning plans, and hands-on support, ensuring each CIM progresses toward a consulting, advisory-led delivery model. • Analyze performance data to identify high-engagement CIMs, document their practices, and share learnings across teams. • Promote adoption of best practices and benchmarking to continuously elevate the delivery standard. • Own the performance management cycle for CIMs, including goal setting, KPI review, feedback loops, and corrective action plans to ensure accountability and consistent service quality. • Monitor engagement scores (Gold vs. Silver) to track client performance and satisfaction. • Collaborate closely with Sales, CAMs, and the Solution Design team (SD) to ensure the right service positioning in proposals. • Provide insight and data to support Sales in articulating service value and securing correct pricing. • Validate service proposals for new business opportunities to ensure accurate scoping and profitability. • Partner with the Head of CIM on business performance reviews, efficiency tracking, and margin optimization. • Work with Marketing to highlight successful client use cases and best practices. • Share insights with Sales and Product teams to refine offerings and strengthen alignment between service delivery and client needs. • Collaborate with CAM Team Leads to ensure a seamless client journey from setup to adoption and renewal. • Partner with the CAM and Product teams to align on Swapcard new features adoption and revenue strategies.

Our Mission Swapcard is the leading AI-powered event platform designed to drive revenue growth and foster meaningful connections at in-person and hybrid events. We recognize the importance of teamwork in successful events; that's why Swapcard is fueled by a team of innovators who are passionate about helping organizers build future-proof events. Our Vision At Swapcard, we believe in the power of meaningful connections. This belief fuels our commitment to pioneering modern solutions that empower organizers to create engaging event experiences. Guided by our commitment to excellence and collaboration, we aim to redefine the landscape of event technology, setting new standards for engagement, accessibility, and impact. Our Beliefs At Swapcard, diversity is at the core of our success. With 42 nationalities represented among our 180+ team members, we champion diversity as a catalyst for creativity, collaboration, and unparalleled innovation. We believe that by embracing a multitude of backgrounds, cultures, and viewpoints, we can truly understand and cater to the needs of our global community of event organizers and participants. Our full remote opportunities empower our team to thrive, no matter where they are in the world, fostering a culture of flexibility and inclusion. As the VP of Sales, you will be responsible for leading and building a high-performing revenue team that is focused on driving new ARR growth ("Land"). This position will oversee our direct sales efforts, channel sales & management, and will work closely with the CEO, COO, VP of Marketing and the executive team to set revenue goals and develop strategies to achieve them. Your focus will be on building a scalable and sustainable revenue model that drives long-term growth. Responsibilities Develop and execute a revenue growth strategy that aligns with the company's overall business goals and objectives. Build, manage, and lead a high-performing revenue team, including new sales and channel sales & management. Co-own (with the VP of Marketing) the vision, strategy, and playbook for new logo acquisition success Develop, implement, and execute value-selling frameworks throughout the entire buyer’s journey, including: Discovery, Qualification, Business Case, Demonstration, Validation, and Negotiating the Close. Requirements 7+ years of leadership experience within a sales/revenue function (I.e., new logo sales, channel business development, account management) A minimum of 5+ years of sales leadership experience in a B2B SaaS environment A minimum of 3+ years of experience owning all facets of a sales team (hiring, onboarding, quota and territory assignments, sales enablement, scalable processes, forecasting, budgeting, resource allocation, reporting) Experience scaling a company from $25M to over $50M ARR Experience selling into Mid Market and Large Enterprises, selling deal sizes $20-100k+ ARR, in both North America and Europe. Proven track record of building and leading high-performing sales teams of at least 7+ people, and delivering significant revenue growth. Experience with value-based selling methodologies, including for the following stages: Discovery, Qualification, Business Case, Demonstration, Validation, and Negotiating the Close. Ability to coach and develop our sales team with these disciplines. Experience in developing and executing revenue growth strategies for SaaS businesses in a locked partnership with Marketing, including Account-based programs. Demonstrable success selling to C-suite economic buyers in Enterprise accounts Excellent analytical and strategic thinking skills. Strong experience using Salesforce and sales outreach tools (i.e., Outreach, Salesloft, etc.) Strong leadership, communication (written and oral presentation), and interpersonal skills. Ability to work collaboratively across departments and with external partners and stakeholders Strong problem-solving skills and the ability to work in a fast-paced environment Has led a geographically dispersed team (must have) Has dealt with acquisitions and integrations of companies/products post acquisition (nice to have) Must be authorized to work in Canada, the USA, the UK, or Western EU. Must be open to some travel - up to 20% Experience leading expansion across business units, divisions, brands, and geographies Swapcard’s Interview process Our thorough interview process aims to identify exceptional talent to advance our mission while offering you a chance to explore your career potential at Swapcard. 1. Screening Interview with a recruiter from our people team. 2. A remote exercise to demonstrate and assess your skills. 3. Manager review with your future reporting manager 4. Leadership review with one of our department leaders 5. Reference check conducted by our people team 6. Offer Swapcard's Values 🧠 Curious : We ask questions, try new things and take risks. We learn from one another and see mistakes as opportunities to grow—what matters most is how we react and learn from them. We are curious about what something is and why something is. Innovation thrives when curiosity drives. 🗝️ Value-Driven: At Swapcard, we focus on making each decision count by prioritising outcomes that create meaningful value for our customers, team members, and partners. 💚 Human : At Swapcard, being human means fostering empathy, openness, and diversity to create a caring and collaborative community. We’re driven by a strong team spirit and a shared goal of building meaningful connections—both through our product and within our team. ✊ Resilient : We embrace challenges with optimism, creativity, and adaptability, constantly seeking innovative solutions and opportunities for growth. 👑 Ownership: At Swapcard, we take responsibility and are accountable for our actions, driving success through initiative, trust, and accountability. True ownership means more than just completing tasks; it's about being proactive, investing ourselves fully in the outcomes, and fostering a culture of trust. Benefits & Reasons to Join Swapcard - International team with 40+ nationalities (more on the way!) 🌍 - Remote-first policy with headquarters in Paris 🗼 - Thriving startup with career growth opportunities 🪴 - Open-minded culture that appreciates differences 👽 - Feedback-driven, supportive & curious team with a DIY mindset 🤔 🛠 - Generous Paid Time Off to ensure you have time for what matters most ❤️🏡 - Remote perks designed to optimize your working experience 🎁 - In-person social gatherings to celebrate our achievements 🏝️ - 100% of your health insurance contribution paid by Swapcard 🏥 - Work-from-home budget (one-off contribution for equipment in addition to your initial equipment setup) 🖇️ - Co-working space budget to support remote work in professional environments 💼 - Learning budget to help you develop new and existing skills 🤓 - Mental health care initiatives to support your well-being 🧘 Equal Opportunity Swapcard is committed to upholding equal employment practices and making merit-based employment decisions. We welcome individuals from all backgrounds, abilities, and experiences to apply, regardless of race, nationality, religion, sexual orientation, gender identity, pregnancy status, age, marital status, and status as a veteran

• Improve AWS security configurations (IAM, GuardDuty, CloudTrail, Amazon Inspector, etc.). • Manage and maintain security tools: EDR, MDM, DLP, compliance agents, etc. • Coordinate with IT to ensure all laptops and endpoints follow security baselines. • Review and respond to SOC provider alerts, investigate incidents, and manage the final remediation phase. • Perform vulnerability management and coordinate patching with IT and DevOps. • Improve and maintain WAF rules, anti-bot protections, and other application-layer defenses. • Support access reviews, PCI-DSS reviews, and quarterly/monthly security tasks. • Document and implement security configurations for cloud and SaaS tools. • Contribute to Backup, DRP, and BCP testing in collaboration with Infra/IT teams. • Provide input to security roadmap planning with practical improvements from operations.

• Design, develop and deliver high quality code to production within a short development cycle. • Collaborate with engineering, product and cross functional teams to devise optimal engineering solutions. • Travel to conferences and events for client support (when possible)