Hightouch logo
Hightouch

Sync customer data from your warehouse into the tools your business teams rely on.

Account Manager

Account ManagerSalesFull TimeRemoteMid LevelTeam 51-200Since 2020H1B No SponsorCompany SiteLinkedIn

Location

North America

Posted

1 day ago

Salary

$120K - $160K / year

Seniority

Mid Level

Bachelor Degree2 yrs expEnglish

Job Description

Account Manager

Hightouch

• Build and maintain strong relationships with customer champions and key stakeholders • Serve as the primary point of contact for all client concerns, needs, and strategic discussions • Drive contract renewals and identify expansion opportunities through upselling and cross-selling • Develop comprehensive understanding of client business goals and map our solutions to their needs • Collaborate with internal teams to ensure seamless delivery and client satisfaction • Maintain accurate client records and track contract updates, renewals, and account health • Generate regular progress reports for clients and internal leadership • Proactively address client challenges and develop tailored solutions • Lead renewal meetings and participate in strategic business reviews • Communicate expansion opportunities to the sales team and support deal progression

Job Requirements

  • 2+ years of demonstrated success in Account Management, Renewal Management, Sales, or Customer Success, preferably in SaaS
  • Proven track record of meeting or exceeding quotas and driving positive customer outcomes
  • Experience managing retention and adoption for complex SaaS accounts
  • Strong written and verbal communication skills with ability to present to various stakeholder levels
  • Excellent organizational skills, attention to detail, and ability to manage multiple priorities
  • Self-starter mentality with ability to work independently and collaboratively
  • Strong problem-solving skills and process improvement mindset
  • Financial acumen and experience with contract management
  • Ability to adapt quickly to changing priorities and business needs
  • Customer-first approach with focus on building long-term partnerships

Benefits

  • Meaningful equity compensation in the form of ISO options
  • Early exercise and a 10-year post-termination exercise window

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