• Provide Level 2 application and system support for inhouse logistics and manufacturing systems • Monitor, analyze, and resolve incidents in QS and PROD environments • Support systems used on assembly lines to ensure timely and accurate material delivery • Analyze system behavior based on configuration, thresholds, and production signals • Troubleshoot client-server applications running on Linux and Windows environments • Work closely with internal IT teams, production, and logistics stakeholders • Support deployments, configuration changes, and system stability initiatives • Participate in on-call rotation from 16:00, year-round

• Helpdesk Support: Actively monitor the internal IT support Slack channel and Jira Service Management queue to triage, troubleshoot, and resolve hardware, software, and access issues. • Onboarding & Offboarding: Coordinate employee lifecycle technical tasks, including provisioning and deprovisioning SaaS user accounts, workspace software, and endpoint hardware. • Asset & Inventory Management: Conduct routine licensing, software access, and hardware inventory audits to maintain total compliance and record accuracy. • Hardware Lifecycle Logistics: Assist with corporate hardware refresh cycles by coordinating remote device shipments, configurations, and system returns. • Knowledge Base Documentation: Create, update, and maintain comprehensive internal IT documentation to build a highly scalable employee self-service knowledge base. • Strategic Project Support: Partner with the Senior IT Manager on infrastructure initiatives, including identity management automations, SSO expansion, acquisition consolidations, and SOC 2 compliance mapping.

• Investigate, troubleshoot, and resolve technical issues escalated by Service Technicians and operations teams • Monitor system alerts, dashboards, and incident queues to proactively identify and address issues affecting system performance and connectivity • Analyze logs, alerts, and system behavior within a Linux-based environment to diagnose technical problems • Support field teams with troubleshooting related to hardware-integrated software systems and connected devices • Escalate complex or high-impact incidents to the appropriate technical teams with thorough documentation and analysis • Create and maintain documentation for known issues, root causes, workarounds, and resolutions • Identify recurring technical issues and contribute recommendations to improve operational efficiency and system reliability • Collaborate with Engineering, Operations, and other cross-functional teams to support long-term technical improvements • Maintain accurate records of incidents, resolutions, response times, and support activities • Assist in enhancing support processes, documentation standards, and escalation procedures • Communicate effectively with distributed teams in a remote and asynchronous work environment • Adhere to established service standards and support protocols to ensure timely issue resolution

Role Description We are seeking a Regular IT Support Engineer to join our IT team. The candidate will be responsible for the planning, design, installation, and continuous evolution of our Linux server landscape based on Ubuntu. This role requires a proactive individual with a strong background in Linux system administration, storage solutions, and IT security. - Linux Server Management: Plan, design, install, and continuously evolve our Linux server landscape based on Ubuntu. - High-Availability Environments: Administer, maintain, and operate high-availability Linux environments to ensure optimal performance and reliability. - Storage Solutions: Support, operate, and further develop storage solutions, specifically Ceph. - Performance Management: Execute performance, capacity, and availability management for Linux servers and storage systems. - Troubleshooting: Ensure stable operations via a trouble ticket system, providing 2nd and 3rd level support. - Automation: Analyze, adapt, and create automation processes and automated system configurations using scripting tools such as Bash or Ansible. - IT Security: Support IT security initiatives by hardening Linux servers, securing services, and implementing internal security policies and best practices. Qualifications - Completed IT vocational training, university degree, or equivalent qualification with relevant practical experience. - Excellent proficiency in Linux system administration (Ubuntu). - Solid experience in operating storage solutions, ideally Ceph. - Experience with high-availability environments is a plus. - Good working knowledge of automation tools (e.g., Bash or Ansible). - Understanding of IT security, system hardening, and secure operational processes. - Independent, structured, and solution-oriented working style. - Team spirit and a willingness to take ownership of operational responsibilities. - Excellent command of spoken and written English. Requirements - Good command of spoken and written German (Nice-to-Have). Benefits - Flexible working hours. - Hybrid work model, allowing employees to divide their time between home and modern offices in key Polish cities. - A cafeteria system that allows employees to personalize benefits by choosing from a variety of options. - Generous referral bonuses, offering up to PLN6,000 for referring specialists. - Additional revenue sharing opportunities for initiating partnerships with new clients. - Ongoing guidance from a dedicated Team Manager for each employee. - Tailored technical mentoring from an assigned technical leader, depending on individual expertise and project needs. - Dedicated team-building budget for online and on-site team events. - Opportunities to participate in charitable initiatives and local sports programs. - A supportive and inclusive work culture with an emphasis on diversity and mutual respect.