• Helpdesk Support: Actively monitor the internal IT support Slack channel and Jira Service Management queue to triage, troubleshoot, and resolve hardware, software, and access issues. • Onboarding & Offboarding: Coordinate employee lifecycle technical tasks, including provisioning and deprovisioning SaaS user accounts, workspace software, and endpoint hardware. • Asset & Inventory Management: Conduct routine licensing, software access, and hardware inventory audits to maintain total compliance and record accuracy. • Hardware Lifecycle Logistics: Assist with corporate hardware refresh cycles by coordinating remote device shipments, configurations, and system returns. • Knowledge Base Documentation: Create, update, and maintain comprehensive internal IT documentation to build a highly scalable employee self-service knowledge base. • Strategic Project Support: Partner with the Senior IT Manager on infrastructure initiatives, including identity management automations, SSO expansion, acquisition consolidations, and SOC 2 compliance mapping.

• Investigate, troubleshoot, and resolve technical issues escalated by Service Technicians and operations teams • Monitor system alerts, dashboards, and incident queues to proactively identify and address issues affecting system performance and connectivity • Analyze logs, alerts, and system behavior within a Linux-based environment to diagnose technical problems • Support field teams with troubleshooting related to hardware-integrated software systems and connected devices • Escalate complex or high-impact incidents to the appropriate technical teams with thorough documentation and analysis • Create and maintain documentation for known issues, root causes, workarounds, and resolutions • Identify recurring technical issues and contribute recommendations to improve operational efficiency and system reliability • Collaborate with Engineering, Operations, and other cross-functional teams to support long-term technical improvements • Maintain accurate records of incidents, resolutions, response times, and support activities • Assist in enhancing support processes, documentation standards, and escalation procedures • Communicate effectively with distributed teams in a remote and asynchronous work environment • Adhere to established service standards and support protocols to ensure timely issue resolution

Role Description We are seeking a Regular IT Support Engineer to join our IT team. The candidate will be responsible for the planning, design, installation, and continuous evolution of our Linux server landscape based on Ubuntu. This role requires a proactive individual with a strong background in Linux system administration, storage solutions, and IT security. - Linux Server Management: Plan, design, install, and continuously evolve our Linux server landscape based on Ubuntu. - High-Availability Environments: Administer, maintain, and operate high-availability Linux environments to ensure optimal performance and reliability. - Storage Solutions: Support, operate, and further develop storage solutions, specifically Ceph. - Performance Management: Execute performance, capacity, and availability management for Linux servers and storage systems. - Troubleshooting: Ensure stable operations via a trouble ticket system, providing 2nd and 3rd level support. - Automation: Analyze, adapt, and create automation processes and automated system configurations using scripting tools such as Bash or Ansible. - IT Security: Support IT security initiatives by hardening Linux servers, securing services, and implementing internal security policies and best practices. Qualifications - Completed IT vocational training, university degree, or equivalent qualification with relevant practical experience. - Excellent proficiency in Linux system administration (Ubuntu). - Solid experience in operating storage solutions, ideally Ceph. - Experience with high-availability environments is a plus. - Good working knowledge of automation tools (e.g., Bash or Ansible). - Understanding of IT security, system hardening, and secure operational processes. - Independent, structured, and solution-oriented working style. - Team spirit and a willingness to take ownership of operational responsibilities. - Excellent command of spoken and written English. Requirements - Good command of spoken and written German (Nice-to-Have). Benefits - Flexible working hours. - Hybrid work model, allowing employees to divide their time between home and modern offices in key Polish cities. - A cafeteria system that allows employees to personalize benefits by choosing from a variety of options. - Generous referral bonuses, offering up to PLN6,000 for referring specialists. - Additional revenue sharing opportunities for initiating partnerships with new clients. - Ongoing guidance from a dedicated Team Manager for each employee. - Tailored technical mentoring from an assigned technical leader, depending on individual expertise and project needs. - Dedicated team-building budget for online and on-site team events. - Opportunities to participate in charitable initiatives and local sports programs. - A supportive and inclusive work culture with an emphasis on diversity and mutual respect.

Role Description Medexus is seeking a Senior IT Specialist, Pharmaceutical Applications to support business-critical commercial, medical, regulatory, and compliance applications. Reporting to the Manager, IT Applications and Support, this role serves as a subject matter expert for Veeva Vault, Veeva CRM, and related pharmaceutical business systems. This is a highly operational and hands-on role requiring deep practical experience supporting, administering, and optimizing Veeva solutions within a pharmaceutical or life sciences environment. The position focuses on Veeva CRM, Vault PromoMats, Medical Information/MedInquiry, MedComms, Network, and other related platforms, while partnering closely with business stakeholders to translate requirements into effective system solutions, drive process improvements, and support day-to-day operations. Key Responsibilities - Provide day-to-day application support for pharmaceutical business systems, including Veeva CRM, PromoMats, Medical Information/MedInquiry, MedComms, Network and related platforms. - Serve as a subject matter expert for Veeva Vault, Veeva CRM, and related pharmaceutical business applications, providing guidance and best practices to business stakeholders and internal teams. - Partner with Commercial, Medical Affairs, Regulatory, Compliance, and Sales Operations stakeholders to gather requirements, identify process improvements, and translate business needs into application solutions. - Recommend and support application enhancements, workflow improvements, and process optimization initiatives to improve efficiency, compliance, and user adoption. - Provide day-to-day application support for additional cloud software platforms such as HubSpot, Monday.com, and others as required. - Manage incidents, service requests, access requests, and application issues through the IT support process. - Perform user administration, role and security updates, configuration changes, workflow support, and controlled application updates. - Support Veeva workflows related to MLR review, claims, promotional materials, approvals, content distribution, and related compliance processes. - Support Medical Information and Medical Affairs workflows, including inquiry intake, case processing, response documentation, MSL activity support, and related reporting where applicable. - Assist with testing, validation, release management, change control, and documentation for regulated systems. - Process and manage Data Change Requests (DCRs), including HCP/HCO data maintenance and stewardship activities. - Support data loads, data quality checks, reporting, dashboards, territory and alignment data, HCP/KOL data, and integrations with external systems. - Coordinate with vendors, business stakeholders and internal IT teams to troubleshoot issues, implement enhancements, and improve application reliability and usability. - Create and maintain SOPs, work instructions, knowledge articles, training materials, and application support documentation. - Deliver end-user training and ongoing user support for all supported applications, including development of training materials, user guides, and knowledge transfer sessions. - Follow company standards related to security, privacy, data integrity, change management, and compliance. Qualifications - 3-5+ years of hands-on experience supporting, administering, configuring or optimizing Veeva Vault and/or Veeva CRM/Vault CRM within a pharmaceutical, biotechnology, life sciences, healthcare, or another regulated environment. - Hands-on experience with Veeva Vault, Veeva CRM/Vault CRM, PromoMats, MedComms, Medical Information/MedInquiry, Network. - Understanding of pharmaceutical commercial, medical, regulatory, or compliance processes such as MLR review, medical information, HCP/KOL engagement, and field force support. - Demonstrated ability to translate business requirements into application configurations, workflows, reports, process improvements and system enhancements. - Familiarity with validated system practices, including documentation, testing, audit trails, electronic records/signatures, and data integrity expectations. - Veeva Vault and Veeva CRM expertise. - Business partnership and stakeholder collaboration. - Requirements gathering and solution development. - Application support, troubleshooting, and problem solving. - Regulatory compliance and data integrity. - Communication and stakeholder management. - User training and enablement. Requirements - Location: Remote position located in US or Canada. - Compensation: $105,000 - $130,000. Benefits - We recognize that experience comes in many forms. Even if your background or compensation expectations don’t exactly align with all the qualifications or compensation range listed, we encourage you to apply. - Your unique skills and experience may be a great fit for this role or other opportunities at Medexus. - Medexus Pharma is an equal employment opportunity employer. - We adhere to a policy of making employment decisions without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, age, disability or any other characteristic protected by law. - We assure you that your opportunity for employment with Medexus Pharma depends solely on your qualifications.