Role Description Medexus is seeking a Senior IT Specialist, Pharmaceutical Applications to support business-critical commercial, medical, regulatory, and compliance applications. Reporting to the Manager, IT Applications and Support, this role serves as a subject matter expert for Veeva Vault, Veeva CRM, and related pharmaceutical business systems. This is a highly operational and hands-on role requiring deep practical experience supporting, administering, and optimizing Veeva solutions within a pharmaceutical or life sciences environment. The position focuses on Veeva CRM, Vault PromoMats, Medical Information/MedInquiry, MedComms, Network, and other related platforms, while partnering closely with business stakeholders to translate requirements into effective system solutions, drive process improvements, and support day-to-day operations. Key Responsibilities - Provide day-to-day application support for pharmaceutical business systems, including Veeva CRM, PromoMats, Medical Information/MedInquiry, MedComms, Network and related platforms. - Serve as a subject matter expert for Veeva Vault, Veeva CRM, and related pharmaceutical business applications, providing guidance and best practices to business stakeholders and internal teams. - Partner with Commercial, Medical Affairs, Regulatory, Compliance, and Sales Operations stakeholders to gather requirements, identify process improvements, and translate business needs into application solutions. - Recommend and support application enhancements, workflow improvements, and process optimization initiatives to improve efficiency, compliance, and user adoption. - Provide day-to-day application support for additional cloud software platforms such as HubSpot, Monday.com, and others as required. - Manage incidents, service requests, access requests, and application issues through the IT support process. - Perform user administration, role and security updates, configuration changes, workflow support, and controlled application updates. - Support Veeva workflows related to MLR review, claims, promotional materials, approvals, content distribution, and related compliance processes. - Support Medical Information and Medical Affairs workflows, including inquiry intake, case processing, response documentation, MSL activity support, and related reporting where applicable. - Assist with testing, validation, release management, change control, and documentation for regulated systems. - Process and manage Data Change Requests (DCRs), including HCP/HCO data maintenance and stewardship activities. - Support data loads, data quality checks, reporting, dashboards, territory and alignment data, HCP/KOL data, and integrations with external systems. - Coordinate with vendors, business stakeholders and internal IT teams to troubleshoot issues, implement enhancements, and improve application reliability and usability. - Create and maintain SOPs, work instructions, knowledge articles, training materials, and application support documentation. - Deliver end-user training and ongoing user support for all supported applications, including development of training materials, user guides, and knowledge transfer sessions. - Follow company standards related to security, privacy, data integrity, change management, and compliance. Qualifications - 3-5+ years of hands-on experience supporting, administering, configuring or optimizing Veeva Vault and/or Veeva CRM/Vault CRM within a pharmaceutical, biotechnology, life sciences, healthcare, or another regulated environment. - Hands-on experience with Veeva Vault, Veeva CRM/Vault CRM, PromoMats, MedComms, Medical Information/MedInquiry, Network. - Understanding of pharmaceutical commercial, medical, regulatory, or compliance processes such as MLR review, medical information, HCP/KOL engagement, and field force support. - Demonstrated ability to translate business requirements into application configurations, workflows, reports, process improvements and system enhancements. - Familiarity with validated system practices, including documentation, testing, audit trails, electronic records/signatures, and data integrity expectations. - Veeva Vault and Veeva CRM expertise. - Business partnership and stakeholder collaboration. - Requirements gathering and solution development. - Application support, troubleshooting, and problem solving. - Regulatory compliance and data integrity. - Communication and stakeholder management. - User training and enablement. Requirements - Location: Remote position located in US or Canada. - Compensation: $105,000 - $130,000. Benefits - We recognize that experience comes in many forms. Even if your background or compensation expectations don’t exactly align with all the qualifications or compensation range listed, we encourage you to apply. - Your unique skills and experience may be a great fit for this role or other opportunities at Medexus. - Medexus Pharma is an equal employment opportunity employer. - We adhere to a policy of making employment decisions without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, age, disability or any other characteristic protected by law. - We assure you that your opportunity for employment with Medexus Pharma depends solely on your qualifications.

Role Description Du hilfst uns, ein oder zwei zentrale MVP‑Bausteine technisch umzusetzen – pragmatisch, sauber, deploybar. Du arbeitest direkt mit dem Gründerteam, und bekommst (wenn gewünscht) früh Verantwortung für ein kleines Teilprojekt. - MVP‑Build & Automation - Implementierung von Python‑Services / Skripten für unsere Content‑/Automation‑Pipelines - Integration von Azure‑Services (App Services, Identity/Secrets, Log) - LLM‑/AI‑Integration über Azure AI Foundry (Prompt‑Pipelines, einfache Tools, Test‑Harnesses) - Engineering‑Basics - Saubere Repo‑Struktur, Readme/Docs, „Definition of Done“ - Tests dort, wo es Sinn macht (nicht „Test‑Overkill“) - Deployment‑Flow, sodass ein MVP wirklich reproduzierbar läuft - Zusammenarbeit - 2‑Wochen‑Sprintziele planen, Demos zeigen, Learnings dokumentieren - Optional: Unterstützung/Koordination von 1 Remote‑Dev‑Praktikant (sehr kleine Aufgabenpakete) Qualifications - Must‑have - Solide Grundlagen in Programmierung (idealerweise Python) - Interesse an Cloud & AI/LLM‑Systemen - Selbstständigkeit, Neugier, saubere Kommunikation - Bereitschaft, Ergebnisse zu dokumentieren (kurz, aber zuverlässig) - Nice‑to‑have - Azure‑Erfahrung (oder Lernbereitschaft) - Git/GitHub‑Routine - Erste Erfahrung mit APIs, Datenbanken oder Automatisierungs-Workflows Benefits - Echte Produktentwicklung (kein „Kaffeeholen“) – du baust Dinge, die live eingesetzt werden - Sehr steile Lernkurve: Python + Cloud + AI/Automation - Sichtbare Releases: alle 12 Wochen eine Demo/Beta - Optional: Senior‑Review/CTO‑Light als Qualitäts‑ und Lernbeschleuniger - Remote‑first, klare Strukturen, schnelle Feedbackzyklen Company Description Salvere AI entwickelt ein KI‑basiertes System rund um Coaching, Wissen und Content‑Automatisierung. Wir arbeiten in 12‑Wochen‑Zyklen (je Zyklus ein Release/Beta), intern in 2‑Wochen‑Sprints. Unser Ansatz ist modular: Wir bauen heute einzelne MVP‑Module („Rennräder“), die später Bauteile einer größeren Engine werden.

Role Description EDB is seeking a transformational Director of Technical Support for the Europe, Middle East, Africa (EMEA) region. This is a high-impact leadership role responsible for building, scaling, and elevating a regional support organization that serves enterprise customers across diverse markets and time zones. The successful candidate will be a strategic leader and change agent who can balance operational rigor with a deeply customer-centric culture — driving service excellence, team development, and regional alignment with global support objectives. This role sits at the intersection of people leadership, operational strategy, and customer experience. While a working appreciation of enterprise database environments is valued, the primary mandate is organizational leadership: developing high-performing teams, establishing scalable processes, and partnering cross-functionally to deliver measurable business value across the EMEA region. Qualifications - 8+ years of progressive leadership experience in technical support, customer service, or service delivery, with at least 3 years at the Director level or equivalent senior management role. - Demonstrated success leading large, geographically distributed support teams across the EMEA region — ideally including UK, EU, Middle East and Africa. - Proven track record in high-volume, high-paced SaaS or enterprise technology support environments. - Experience managing regional P&L or budget responsibility, including workforce planning, vendor management, and operational cost optimization. - Deep expertise in change management and organizational transformation — you have led teams through significant operational or cultural shifts and can point to measurable outcomes. - Strong stakeholder management and executive communication skills, with the ability to influence and align across Sales, Product, Engineering, and C-suite audiences. - Hands-on experience with customer support platforms, CRM systems, and contact center technologies (e.g., Salesforce Service Cloud, Zendesk, or equivalent). Requirements - Lead, inspire, and grow a high-performing EMEA technical support organization spanning multiple countries and time zones. - Develop and execute a regional support roadmap aligned with EDB's global strategy, customer commitments, and business growth targets. - Foster a culture of accountability, continuous improvement, inclusion, and customer-first thinking across all levels of the team. - Serve as the senior escalation point and executive voice of support for the EMEA region, representing the organization to internal stakeholders and enterprise customers. - Define regional hiring plans, organizational structure, and career development pathways to attract and retain top support talent. - Oversee day-to-day support operations across EMEA, ensuring high-quality, consistent service delivery in adherence to SLAs, SLOs, and customer commitments. - Define, monitor, and report on regional KPIs — including CSAT, NPS, time-to-resolution, escalation rates, and backlog health — to senior leadership. - Drive continuous improvement through data-driven analysis, process optimization, and structured operational reviews. - Implement and refine escalation management frameworks, ensuring critical issues are handled with urgency, transparency, and cross-functional coordination. - Manage resource capacity planning and workforce models to support a 24x7 follow-the-sun support model effectively. - Champion the adoption of Generative AI, intelligent automation, and self-service tools to modernize the support experience and reduce resolution times. - Partner with global counterparts to build and maintain a robust AI-powered knowledge library that empowers both customers and support engineers. - Drive optimization of EDB's core support platform and CRM ecosystem, ensuring best-practice utilization across case management, analytics, and customer interaction channels. - Lead regional rollout of global self-service and deflection initiatives, adapting them to EMEA customer and market needs. - Transform EMEA support from a reactive function into a proactive value-creation organization that drives customer loyalty, retention, and expansion. - Collaborate closely with Customer Success, Sales, Product, and Engineering leadership across EMEA and globally to advocate for customer needs and align support with broader business outcomes. - Engage directly with key enterprise accounts during critical escalations, QBRs, and executive briefings to reinforce trust and partnership. - Contribute to regional go-to-market strategies by providing support insights that inform product roadmap priorities and customer health signals. - Build and execute team development plans that grow technical competency, leadership capability, and career progression within the EMEA support organization. - Implement structured coaching, performance management, and recognition programs that motivate and retain top performers. - Lead through change — guiding the team through transformation initiatives with clear communication, empathy, and purpose. - Cultivate an inclusive, diverse, and psychologically safe team environment across geographically distributed locations. Benefits - Access to CuraLinc for health and wellness tips and practices. - Wellness Fridays extending to December 2026. Company Description EDB provides a data and AI platform that enables organizations to harness the full power of Postgres for transactional, analytical, and AI workloads across any cloud, anywhere. EDB empowers enterprises to control risk, manage costs and scale efficiently for a data and AI led world. Serving more than 1,500 customers globally and as the leading contributor to the vibrant and fast-growing PostgreSQL community, EDB supports major government organizations, financial services, media and information technology companies. EDB’s data-driven solutions enable customers to modernize legacy systems and break data silos while leveraging enterprise-grade open source technologies. EDB delivers the confidence of up to 99.999% high availability with mission critical capabilities built in such as security, compliance controls, and observability.

• Provide technical assistance and support across various environments • Troubleshoot hardware and software issues • Manage user accounts • Ensure smooth operation of IT services • Provide both remote and onsite support to end-users • Involved in cloud service management and implementation of new technologies