• Collaborate with all agency teams to establish effective project and staffing plans • Forecast upcoming work and allocate resources • Act as liaison/communications hub between agency team members and agency partners • Ensure proper forecasting for all projects on assigned accounts • Manage effective workflow of all projects on assigned accounts • Develop timelines and manage projects to remain on time and budget • Work with Creative Services Manager to manage creative resources • Communicate openly with all departments, providing status updates • Analyze and recommend process improvements

• Dar soporte operativo a la operación y mantenimiento de la red de puntos de recarga • Gestionar y resolver incidencias técnicas (tickets) relacionadas con el funcionamiento de los cargadores, desde el punto de vista técnico • Coordinarse con el equipo de atención al cliente, que gestiona la comunicación con el cliente final, para la correcta resolución de incidencias • Coordinar intervenciones técnicas y hacer seguimiento de tiempos de resolución y SLAs • CApoyar en la documentación técnica, reporting y actas de reuniones de proyectos • Dar soporte en el control de hitos facturables y en la preparación de información para la facturación de proyectos y mantenimientos • Colaborar en la mejora continua de procesos operativos y de gestión de proyectos • Participar activamente en la gestión y seguimiento de proyectos de despliegue de infraestructura de recarga, en coordinación con el equipo de Project Management • Apoyar la planificación, control de hitos, plazos y tareas de los proyectos asignado

• Manage CMS Platform projects from UXR through Design and Build. • Serve as an expert in the functional use of the client’s chosen CMS platform. • Understand the CMS Platform and lead with platform knowledge, driving UI/UX best commerce experience. • Drive system demonstrations and training to client business users. • Facilitate all necessary team meetings (sprint planning, daily standups, sprint reviews/retrospectives, etc.). • Facilitate Agile release planning and help the PO manage the release backlog. • Coach the team in Agile relative estimation techniques, cross-functionality, and self-organization. • Identify, manage, and mitigate project issues and risks. • Support and educate the Product Owner, especially with respect to defining and prioritizing the product backlog. • Ensure transparency into the team’s work through the Sprint Backlog, Burndown Chart, and other Agile metrics. • Lead by example - knowing when, and how, to push for more results. • Proactively identify and remove impediments that interfere with the ability of the team to deliver Sprint commitments. • Be the coach and all-around advocate for Agile delivery methodology amongst the project team and client stakeholders. • Influence software development lifecycles (plan, design, development, testing, and deployment) and work with both the business and technology teams. • Facilitate necessary team meetings, including Sprint Planning, Daily Standups, Sprint Reviews & Retrospectives, along with ensuring effective backlog refinement. • Conduct business analysis and translating business requirements to customer experience and development needs. • Build roadmaps and advising clients on future strategies and execution. • Provide recommendations catered to client industries and their customers.

• Lead end-to-end client onboarding and cloud migration projects • Develop and maintain detailed project plans and timelines • Collaborate with technical teams and stakeholders • Facilitate discovery and planning workshops • Serve as the primary point of contact for clients • Monitor project progress and identify risks • Ensure compliance with data governance policies • Drive continuous improvement initiatives