The Wilshire Group

• Serve as a liaison between operational stakeholders and the Information Systems Department to ensure business needs are effectively represented. • Support the ongoing operations, optimization, and enhancement of assigned Epic applications. • Analyze business processes, workflows, and system requirements to identify opportunities for improvement. • Collaborate with operational leaders, end users, application teams, and technical resources to understand business needs and develop effective solutions. • Participate in requirements gathering, workflow analysis, system design, testing, issue resolution, and implementation activities. • Evaluate the impact of Epic system changes on existing workflows and downstream processes. • Assist with troubleshooting application and workflow issues and coordinate appropriate resolution. • Support testing activities, including test planning, execution, validation, and documentation. • Provide recommendations regarding system functionality, workflow optimization, and process improvement. • Maintain appropriate documentation related to requirements, workflows, system changes, testing, and operational processes. • Support Epic upgrades, enhancements, implementations, and other system initiatives as assigned. • Participate in meetings with business and technical stakeholders and communicate project status, risks, issues, and recommendations. • Ensure solutions support organizational objectives, operational efficiency, and a positive end-user experience.

• Participate in initiative-related meetings to represent revenue cycle interests and provide subject matter expertise • Identify and communicate downstream impacts of pharmacy build decisions on Hospital Billing (HB), Professional Billing (PB), and Claims teams • Provide build guidance, advising on how proposed builds affect billing workflows and revenue cycle outcomes • Collaborate closely with billing team members to support and inform build efforts • Support the expansion of compound medication offerings within the Epic pharmacy build

• Provide executive leadership for revenue cycle optimization, Epic implementations, operational transformation, and strategic initiatives across healthcare organizations. • Lead enterprise revenue cycle transformation initiatives, including hospital billing, charge capture, revenue integrity, coding, patient access, reimbursement, and centralized business office operations. • Partner with executive leadership to identify opportunities for operational efficiency and financial improvement. • Direct Epic implementations, upgrades, acquisitions, and post-live optimization efforts. • Manage complex, multidisciplinary programs involving finance, legal, compliance, operations, clinical teams, and information technology.

• Lead the strategic oversight, maintenance, and optimization of the Charge Description Master (CDM) • Partner with operational, finance, clinical, compliance, and IT teams to improve revenue integrity processes • Monitor and maintain compliance with CPT, HCPCS, ICD-10, CMS, and payer requirements • Conduct CDM audits and identify opportunities for charge capture accuracy and reimbursement improvement • Manage annual and ongoing code set updates, pricing reviews, and regulatory changes • Analyze reimbursement trends and recommend operational and pricing enhancements • Support system implementations, upgrades, and integrations impacting CDM workflows, including Epic • Develop best practices and provide guidance to department leaders on CDM governance and charge capture processes • Assist with resolving billing discrepancies, denials trends, and compliance risks • Drive process improvement initiatives that enhance operational efficiency and financial performance

• Oversee the development, maintenance, and optimization of the Charge Description Master (CDM) • Ensure accuracy and compliance with CPT, HCPCS, and ICD-10 coding standards • Collaborate with departments to review and validate charge capture processes • Conduct routine CDM audits to identify discrepancies, pricing issues, and compliance risks • Coordinate updates related to regulatory changes, payer requirements, and annual code set revisions • Partner with revenue integrity, finance, compliance, and clinical teams • Analyze reimbursement trends and recommend pricing and charge structure improvements • Support system updates and integrations impacting CDM (including Epic) • Provide education and training to department leaders and staff on CDM-related processes

• Provide strategic and operational leadership for enterprise-wide front-end revenue cycle services, patient access operations, and ambulatory scheduling functions • Drive financial performance, improve access to care, and optimize workflows • Lead large-scale Epic and EMR-enabled transformation initiatives across a health system or multi-site organization • Balance strategic vision, financial discipline, and hands-on operational expertise to improve efficiency, patient experience, and organizational performance

• Own the strategic roadmap for enterprise revenue cycle initiatives, aligning project objectives to broader organizational and financial goals • Apply formal PM methodology and governance frameworks (PMP-aligned) to manage scope, schedule, budget, risk, and quality across complex, multi-workstream programs • Lead program-level risk management — proactively identifying systemic risks, building mitigation strategies, and escalating appropriately before issues become crises • Provide strategic counsel to senior leadership and executive sponsors on revenue cycle performance, transformation priorities, and resourcing decisions • Establish and enforce project governance structures, including steering committees, change control boards, and decision escalation paths • Lead, mentor, and develop cross-functional project teams and junior PMs; build accountability structures that drive performance without micromanagement • Serve as the senior point of alignment between clinical, operational, IT, and executive stakeholders — resolving conflicting priorities at the leadership level • Facilitate executive steering committee meetings and deliver polished, decision-ready reporting to C-suite and senior sponsors • Direct large-scale Epic implementations, upgrades, optimizations, and workflow redesigns (HB/PB focus), ensuring system changes map to strategic revenue cycle goals • Take ownership of enterprise-level KPI performance — DNFB, clean claim rate, denial rates, AR days — translating metric trends into strategic action plans • Proactively identify revenue leakage at a systemic level and lead the design of corrective, scalable strategies • Ensure all initiatives meet regulatory requirements and payer guidelines, embedding compliance into program design from the outset.

Wilshire hires only the brightest and most experienced professionals in the healthcare revenue cycle management industry. Wilshire will take the time to get know you and your employment history. We will then place you in a role that will lead to a path of career success. About The Wilshire Group The Wilshire Group, a renowned boutique consulting firm in Los Angeles, specializes in revenue cycle optimization and fostering effective collaboration between operational and IT facets. With a robust track record of aiding over 100 healthcare systems nationwide, our team thrives on professionalism, efficiency, and adaptability. Our core values- professionalism, efficiency, and flexibility- underscore our commitment to creating an inclusive and dynamic workplace. We embrace diverse narratives and believe in offering opportunities to exceptional individuals who bring their best to the table. Join us at The Wilshire Group, a place where talented professionals find a home to showcase their skills and contribute meaningfully to the healthcare landscape. This is a contracted position for 12+ months. Pay $60-$65 per hour. Epic Trainer (Contract – Remote, W-2) Position OverviewWe are looking for a dynamic Epic Trainer to deliver engaging training programs and support end-user adoption of Epic systems. This role plays a critical part in ensuring users are confident and proficient in their workflows. Key Responsibilities - Deliver instructor-led and virtual Epic training sessions to end users - Develop and update training materials, manuals, and job aids - Assess training needs and tailor content to different user groups - Provide go-live and post-go-live support - Evaluate training effectiveness and recommend improvements - Support system updates by revising training materials accordingly - Serve as a liaison between end users and application teams Qualifications - 3+ years of Epic training or related experience - Epic credentialed trainer (CT) or certification preferred - Strong presentation and facilitation skills - Experience creating training content and materials - Ability to engage diverse audiences and adapt teaching styles - Associate’s or Bachelor’s degree required Position Details - Contract Length: 12+ months - Employment Type: W-2 - Location: 100% Remote Wilshire is honored that you have taken the time to review/apply to our open position. We will now take the time to review your experience and be in touch with you soon.

• Lead Epic implementation, optimization, and enhancement projects • Serve as a subject matter expert and escalation point for complex issues • Manage and mentor a team of analysts • Coordinate with stakeholders to define project scope, timelines, and deliverables • Ensure adherence to Epic standards and best practices • Oversee system testing, upgrades, and change management processes • Drive continuous improvement initiatives and workflow optimization

• Lead end-to-end Epic implementation projects, including planning, execution, and post-go-live support • Define project scope, milestones, timelines, and deliverables in collaboration with stakeholders • Coordinate across clinical, operational, and technical teams to ensure alignment and execution • Manage project risks, issues, and dependencies, implementing mitigation strategies as needed • Facilitate project meetings, status updates, and executive reporting • Oversee system build coordination, testing phases (unit, integrated, UAT), and go-live readiness • Ensure adherence to Epic standards, governance, and best practices • Drive workflow optimization and continuous improvement initiatives • Support resource planning and vendor coordination when applicable