Building quality global teams that drive efficiency and results
Client Delivery Manager
Location
South Africa
Posted
2 days ago
Salary
0
Seniority
Lead
Job Description
Client Delivery Manager
ReWorks Solutions
• Serve as the primary point of contact for client performance, strategy, timelines, and operational matters. • Lead client onboarding, including kickoff calls and implementation coordination. • Conduct regular client meetings, performance reviews, and Quarterly Business Reviews (QBRs). • Manage client retention efforts and proactively address concerns or performance issues. • Lead and support a team of channel managers, SEO specialists, designers, developers, and support staff. • Conduct regular team meetings, account reviews, and performance check-ins. • Monitor workload distribution and support capacity planning across departments. • Ensure projects are completed on time and to a high standard. • Oversee the performance of Google Ads, Meta Ads, SEO, web, and creative campaigns. • Analyze account performance, identify optimization opportunities, and guide implementation. • Develop account health monitoring processes and identify churn risks. • Drive portfolio-wide performance improvements through strategic insights and benchmarking. • Own client reporting processes, including dashboards, monthly reports, and quarterly reviews. • Ensure accurate conversion tracking, attribution, and analytics implementation across client accounts. • Monitor key performance indicators and communicate insights to clients and internal stakeholders. • Review client deliverables before release to ensure quality and consistency. • Maintain and improve SOPs, workflows, and operational documentation. • Develop repeatable processes and best practices across the organization. • Conduct post-mortem reviews on lost accounts and implement process improvements. • Act as the first point of escalation for client concerns, account issues, and operational challenges. • Manage account recovery efforts and implement retention strategies for at-risk clients. • Coordinate cross-functional teams to resolve issues efficiently and effectively.
Job Requirements
- 8+ years of experience in digital marketing, with the majority of experience gained in an agency environment.
- Experience managing a portfolio of 20+ retainer clients or $1M+ in annual agency revenue.
- Strong knowledge of Google Ads and Meta Ads, including campaign analysis and optimization.
- Working knowledge of SEO and digital marketing best practices.
- Proven experience leading and developing teams, including managing direct reports.
- Excellent client-facing communication and relationship management skills.
- Experience with project management platforms such as ClickUp or similar tools.
- Proficiency with CRM systems and collaboration tools such as Slack.
- Strong analytical, organizational, and problem-solving abilities.
- Experience using AI tools such as ChatGPT or Claude to improve operational efficiency.
- Ability to manage multiple priorities in a fast-paced agency environment.
- Experience within healthcare, therapy, behavioral health, or ABA-related industries.
- Familiarity with HIPAA-compliant marketing environments.
- Experience with landing page builders such as Unbounce, Elementor, Webflow, or GoHighLevel.
- Copywriting and content review experience.
- Experience contributing to agency growth, operational scaling, or strategic planning initiatives.
Benefits
- Comfortable working U.S. hours
- Remote work from home
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