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RetailNext

E-commerce style shopper analytics for brick-and-mortar stores, brands and malls.

Project Manager

Location

South Africa

Posted

3 days ago

Salary

0

Seniority

Mid Level

2 yrs expEnglish

Job Description

Project Manager

RetailNext

• Own concurrent deployment projects independently through the full lifecycle — from kickoff to go-live — following established PMO processes. • Manage project budgets, track milestones with urgency, and flag risks early before they become problems. • Act as the primary escalation point for your customer accounts, resolving routine deployment issues and escalating complex ones with clear analysis. • Generate accurate project quotes using established pricing models and customer-specific requirements. • Meet or exceed PMO KPIs while contributing to overall team performance. • Serve as the primary point of contact for your assigned customer accounts with consistent, proactive communication. • Manage customer expectations throughout the deployment and actively look for ways to add value to the partnership. • Prepare status reports, dashboards, and project summaries for internal stakeholders and customers. • Keep all deployment workstreams on track — site surveys, equipment shipping, vendor scheduling, and installation coordination. • Manage equipment returns and RMA processes independently. • Oversee vendor communications and monitor performance, escalating quality or schedule issues as needed. • Coordinate shipping schedules, delivery confirmations, and logistics tracking. • Maintain comprehensive project documentation and complete deployment checklists accurately throughout the project lifecycle. • Keep all RetailNext platforms updated with timely, accurate project information. • Follow all PMO SLAs — customer responses, quote delivery, shipping coordination, SmartOps updates, and internal comms. • Document lessons learned and contribute to continuous process improvement.

Job Requirements

  • 2–3 years of project management or coordination experience.
  • Experience in a customer-facing role — you're comfortable owning relationships and having direct conversations.
  • Strong written and verbal communication skills; able to communicate clearly with both customers and internal teams.
  • Working knowledge of Google Workspace and project management tools.
  • Solid understanding of deployment or operations processes and how to keep complex moving parts on track.
  • Organised, detail-oriented, and able to manage multiple projects simultaneously without dropping the ball.

Benefits

  • Visible role at the heart of customer success — your work directly determines whether deployments land on time and customers thrive on RetailNext.
  • Real input into how we sharpen our processes, tools, and playbooks as the PMO team grows.
  • Clear path to Senior PM for someone who consistently delivers and wants to take on more complexity.
  • Monthly Recharge Day
  • Holiday Exchange Program
  • Best Self Benefit Program
  • Medical Insurance
  • Work from Anywhere up to 90 days

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