• Support the Operations Manager with daily operational coordination and administration. • Create and maintain work schedules, job plans, and technician allocations. • Monitor job progress and adjust schedules to ensure deadlines are achieved. • Coordinate resources and priorities across multiple projects and service jobs. • Maintain accurate operational records and documentation. • Manage digital records, project files, and customer information. • Ensure documentation and compliance records are maintained accurately. • Update and maintain information within the job management system. • Support process improvements and maintain workflow consistency. • Source and order materials and equipment required for service and project work. • Obtain supplier pricing and compare costs to support efficient purchasing. • Coordinate with suppliers regarding availability, lead times, and deliveries. • Maintain supplier information and pricing records. • Prepare and issue quotations for customer approval. • Follow up outstanding approvals when required. • Coordinate approved jobs through procurement and scheduling. • Ensure all relevant job information is accurately recorded within the system. • Utilise Simpro as the primary operational platform. • Assist with basic data transfers and reconciliations within Xero. • Maintain accuracy across operational systems and records. • Provide reporting and administrative support as required.

• Contribute to setting up the initial implementation plan - detailing resource requirements, risks, scope and budget required to deliver • Working with Delivery Manager and Stream leads to determine required timeframes for phasing of the project • Assist in the planning and delivery of the key implementation phases of Discovery, Testing, Cutover and Hypercare • Preparation of project organisation charts • Accountable for the planning and facilitation of Oracle Discovery sessions • Key contributor to producing structured outputs to support the Discovery White Paper and RTM gap analysis • Manages integrated project schedules and cutover planning, driving MS Project Plan • Responsible for all testing readiness activities across each test phase, ensuring full compliance with governance and audit requirements • Accountable for the administration of QAComplete, ensuring effective management of testing processes and RAID tracking • Manages the stage gate process, including the setup, chairing gate meetings, facilitation, and follow-up of actions • Create the weekly status slides to report on project progress to Steering and Leadership team • Able to deputise for the Project / Delivery Manager as required • Chairing daily team calls and ensuring regular reviews and reports on project progress to senior management, sponsors, and internal stakeholders. Ensuring to flag any early signs of schedule or budget slippage in order to agree corrective actions

• Supervise day-to-day operations • Respond to customer service issues in a timely manner • Manage innovation, implementation and ongoing support of systems and networks • Manage support teams and evaluating performance metrics • Oversee infrastructure testing, documentation, and change management • Ensure that products and services are delivered on time and within budget • Manage software and hardware installations and upgrades • Maintain computer network infrastructure and ensure network security • Hire and train new IT staff • Ensure continuing education of the latest industry techniques and best practices

• Under the supervision of a Production Manager or Production Lead, the Project Coordinator, Production provides back-office (non-customer facing) support in a specific timezone. • Assigning linguists to projects within the Lilt platform. • Setting and managing project deadlines according to customer SLAs. • Tracking assignment status, including acceptance and rejection rates from linguists. • Communicates well with local colleagues and internal production team members. • Communication with linguists to confirm project status, any risks/issues impacting ability to deliver on time. • Coordination of queries from linguists; logging queries in the appropriate format/platform, directing responses back to linguists within production timelines. • Reassignment of projects to alternative linguists as needed to meet project deadlines or mitigate quality issues. • Data entry and administration related to linguist performance, availability and payments. • Sending and receiving translation quality feedback (revision reports or other format) to linguists. • Checking status of QA checks in Lilt and following up with linguists on non-completion/non-compliance. • Delivering projects by the project deadlines. • Ensures all system admin, including data entry, is accurate for their accounts. • Has a clear understanding of all production workflows and processes related to their tasks and duties. • Utilize systems and tools released by Production Enablement. • Consistently follows correct protocols for their tasks and accounts. • Escalates Production risks/blockers in the appropriate manner to their Production Manager or Lead as soon as they arise.