RetailNext

• We're looking for a Product Marketing Coordinator to own how RetailNext's products show up in the market — the positioning, the messaging, the campaigns, and the content that turns features into customer adoption. This role sits at the bridge between Product and the rest of the go-to-market organization, working closely with Marketing, Sales, and our Retail Engagement Managers (REMs). • The person who thrives here is part storyteller, part student of the market. You'll go deep on the product to understand it inside-out, deep on our buyers to understand how they actually make decisions, and deep on our competitors to know exactly how we win. Then you'll turn all of that into messaging, campaigns, and sales enablement content that moves the needle. You're comfortable juggling multiple workstreams — a launch one week, a case study the next, a competitive battlecard after that — and you keep them all moving without dropping the quality bar. • If you like the idea of a role where your work is visible across the whole company — where Product, Sales, and Marketing all rely on what you build — this is that seat.

• Owning end-to-end customer onboarding, including product training, vendor enablement, store-level troubleshooting, and expectation setting • Serving as the primary point of contact for all customer inquiries including product issues, setup questions, support, and billing coordination • Ensuring timely internal response and resolution of customer issues by coordinating with cross-functional teams • Monitoring and proactively managing customer health across all Empowerment components • Driving product adoption by proactively communicating new features and updates to customers • Following up on changes in customer health metrics, identifying root causes, and coordinating resolutions • Monitoring infrastructure health including device uptime and sensor performance, and initiating proactive fixes • Tracking product usage, engagement trends, and feature adoption using tools such as Pendo • Engaging customers showing declining usage or engagement and implementing recovery actions

• Be the main point of contact for integrator escalations during assigned deployments • Ensuring accurate, efficient and effective deployments • Maintaining the quality of work • Monitor and document vendor performance as per vendor management expectations • Work as Operationally required

• Spend significant time with customers understanding their business, workflows, challenges, and the other tools they use • Participate actively in sales conversations and product pitches—good product managers do this regularly, and we expect the leader to model this behavior • Hear customer objections, competitive questions, and feedback firsthand to inform product vision • Proactively monitor the competitive landscape, emerging technologies, and market evolution—we're currently more reactive here and need someone to drive a proactive approach • Translate deep customer understanding into better product vision and roadmap decisions • Own and drive the strategic product vision across our platform, including Traffic, Labs, and Asset Protection product areas • Use the product extensively—log in regularly, understand how customers use it, see what works and what doesn't • Move beyond inbound product management to outbound, strategic product leadership • Think constantly about customer evolution, competitor moves, and technology trends • Build credibility with engineering teams through deep product knowledge and demonstrated customer understanding • Guide, mentor, and develop current product team members • Recruit and build a team that embodies customer-centricity—not just as a leader behavior but as a team-wide expectation • Drive a model where product managers have clear ownership areas and spend significant time talking to customers • Foster a culture where the entire product team participates in customer conversations and sales support • Build real credibility with engineering teams—this comes from being close to the product and truly understanding customer needs • Create productive tension with engineering leadership while maintaining collaborative relationships • Work closely with sales leadership to support customer acquisition and retention • Partner with engineering leaders (including those based in Europe) across time zones