• Provide technical assistance and support across various environments • Troubleshoot hardware and software issues • Manage user accounts • Ensure smooth operation of IT services • Provide both remote and onsite support to end-users • Involved in cloud service management and implementation of new technologies

• Support active and upcoming audits, including ISO 27001, SOC 2, PCI DSS, HIPAA, and other relevant assurance work by coordinating evidence collection, reviewing evidence quality, scheduling walkthroughs, and following up with control owners. • Support risk assessments, risk register updates, control monitoring, issue tracking, and risk treatment follow-up by working with teams to identify control gaps, agree on practical actions, and track remediation through to completion. • Conduct third-party risk management reviews to support a comprehensive view of organizational risk. • Support ongoing compliance activities across established frameworks and emerging readiness work (including Australia ISM/IRAP/HCF, NIS2, and ISO 42001/AIM) while maintaining policies, procedures, control narratives and supporting documentation. • Respond to customer and prospect security or compliance questions in partnership with Sales, Legal, Security, and Product, and support updates to the Trust Center and other trust documentation. • Prepare clear updates on audit status, risks, blockers, metrics, and remediation progress for leadership and look for opportunities to simplify repeatable processes and reduce audit friction for control owners. • Use risk, audit, and compliance tools to keep work organized, traceable, and easy to report on. • Support internal audit and review activities as needed.

• Support active and upcoming audits, including ISO 27001, SOC 2, PCI DSS, HIPAA, and other relevant assurance work by coordinating evidence collection, reviewing evidence quality, scheduling walkthroughs, and following up with control owners. • Support risk assessments, risk register updates, control monitoring, issue tracking, and risk treatment follow-up by working with teams to identify control gaps, agree on practical actions, and track remediation through to completion. • Conduct third-party risk management reviews to support a comprehensive view of organizational risk. • Support ongoing compliance activities across established frameworks and emerging readiness work (including Australia ISM/IRAP/HCF, NIS2, and ISO 42001/AIM) while maintaining policies, procedures, control narratives and supporting documentation. • Respond to customer and prospect security or compliance questions in partnership with Sales, Legal, Security, and Product, and support updates to the Trust Center and other trust documentation. • Prepare clear updates on audit status, risks, blockers, metrics, and remediation progress for leadership and look for opportunities to simplify repeatable processes and reduce audit friction for control owners. • Use risk, audit, and compliance tools to keep work organized, traceable, and easy to report on. • Support internal audit and review activities as needed.

Description Under moderate supervision, develops, executes and maintains processes and automated solutions to ensure operational effectiveness and continual improvement. Analyzes moderate to high complexity technical and business problems using intermediate knowledge of industry, business operations, business products, business process, data, architecture, vendor integration, and application connectivity. Responsibility for a variety of operational activities that may include vendor support, reporting, tool administration, systems access, financial processes, regulatory, compliance and attestation activities, monthly releases including readiness, and communications. The candidate can work from anywhere in the U.S. and will need to report to a Liberty Mutual office twice a month, provided there is an office within 50 miles. Responsibilities: - Application Support and Troubleshooting: Provide timely and effective support for a range of business applications, diagnosing and resolving issues to minimize downtime and disruption. This involves analyzing problem symptoms, identifying root causes, and implementing appropriate solutions. - Operational Process Optimization: Collaborate with business teams to understand operational workflows and identify opportunities for system enhancements or process improvements that can increase efficiency and user satisfaction. You will act as a liaison, translating business requirements into technical specifications. - Communication and Collaboration: Effectively communicate with end-users, IT teams, and other stakeholders to provide updates, gather information, and facilitate problem resolution. Your strong negotiation and collaboration skills will be essential in navigating complex issues and achieving consensus. - Analysis and Reporting: Utilize analytical skills to monitor application performance, identify trends, and contribute to the development of reports that inform decision-making. You will assess the impact of changes and ensure that systems align with business objectives. Qualifications - Related moderate business operations and/or systems knowledge - Moderate understanding of IT concepts and processes - Requires moderate communication, negotiation, collaboration, and analytical skills - Competencies typically acquired through a Bachelor`s degree or equivalent experience/training and 3 years of relevant experience About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices - California - Los Angeles Incorporated - Los Angeles Unincorporated - Philadelphia - San Francisco USD $67000.00 - $126000.00