Role Description BGIS is seeking 4x experienced Help Desk Operators / Customer Service Officers to join a newly established FM Hub supporting a high-volume, fast-paced aviation precinct based in Mascot. In this role, you will be the first point of contact for maintenance and service requests, ensuring efficient triage, scheduling, dispatch, and tracking of work orders across a dynamic 24/7 operational environment. You will play a key role in keeping critical facilities running smoothly behind the scenes. Working closely with Facilities Managers, trades, subcontractors, and response teams, you will help deliver seamless service coordination, strong communication outcomes, and high-quality customer experience. Key Responsibilities - Receive, log, and manage service requests via phone, email, and digital systems (Maximo, Manhattan, SmartXRM & Genesis) - Triage, prioritise, and raise accurate work orders in line with contractual requirements - Dispatch and coordinate maintenance tasks with operational teams and subcontractors - Monitor work order progress to ensure timely completion and service level compliance - Support scheduling and coordination of preventative maintenance (PPM) activities - Maintain accurate system data to support reporting, compliance, and audit requirements - Track performance metrics including response times and overdue works - Provide clear, consistent communication and updates to stakeholders - Support continuous improvement in workflows, processes, and service delivery Qualifications - Experience in helpdesk, service coordination, call centre, or facilities environments - Strong administration skills with high attention to detail - Experience using CMMS systems (e.g. Maximo or similar) - Ability to manage competing priorities in a fast-paced environment - Strong communication skills across technical and non-technical stakeholders - Understanding of work order processes and maintenance workflows Requirements - Experience in 24/7 or shift-based operational environments - Exposure to aviation, infrastructure, or high-volume service environments - Experience supporting scheduling or preventative maintenance activities - Basic analytical skills for reporting and performance tracking Benefits - Spot recognition vouchers + $2,000 referral bonus - Access to Flare discounts across retail, utilities & lifestyle services - Fitness Passport for you and your family - Employee Assistance Program (EAP) & wellbeing support - Career development through internal mobility and secondments - Paid volunteer days and community impact initiatives - Leadership development programs and structured career pathways - Inclusive, flexible, and supportive workplace culture - Industry-recognised employer of choice awards and DE&I accreditation

• Manage central inbound and outbound phone and email channels related to mortgage financing, building savings (Bausparen) and consumer installment loans. • Handle inquiries in a structured, solution-oriented manner with accurate administrative follow-through. • Support distribution partners in using the EUROPACE platform. • Clarify disbursement issues, including document review and tracking of outstanding items. • Ensure defined service levels and availability in day-to-day operations.

• Du betreust zentrale Telefon‑ und E-Mail-Kanäle im Inbound und Outbound rund um Baufinanzierung, Bausparen und Ratenkredit. • Als erste Anlaufstelle bist du für die Beantwortung und Lösung allgemeiner sowie spezifischer Anfragen im Bereich Baufinanzierung, Bausparen und Ratenkredite zuständig und führst die dazugehörigen administrativen Aufgaben mit Sorgfalt durch. • Du leistest wertvolle Unterstützung für unsere Vertriebspartner:innen, wenn es darum geht, sich in der Welt von EUROPACE zurechtzufinden und die Plattform effektiv zu nutzen. • Auszahlungsthemen klärst du eigenständig, inklusive Unterlagenvorprüfung und Nachhalten offener Punkte. • Anliegen bearbeitest du strukturiert und setzt Lösungen administrativ sauber um.

Role Description Come and work with us. Do you want to contribute to an outstanding customer representative service? Are you Italian native or fluent with strong English communication skills? Looking to make your career abroad in a multicultural environment? So we have the perfect opportunity for you! Your future project: join our Italian Customer Advisor team. As a customer advisor specialist, your daily responsibilities will include: - Provide first contact resolutions to customer queries - Offer specialized customer support through written and phone communication - Build meaningful relationships, answering customers' questions in a courteous, friendly, and professional manner - Meet and exceed our customer service quality goals, compliance regulations, and productivity targets - Create amazing customer experiences that people value and we are proud of - Be responsible to follow the direction of management and provide feedback Qualifications - Native or proficient level of Italian (C2) - Advanced level of English (at least C1) both verbal and written - Strong communication skills – with excellent phone conversation skills, attentive listening, and superior writing skills - Analytical and problem-solving skills with strong attention to detail - Desire to learn and advance, be a curious investigator and problem solver - High-speed internet access and appropriate conditions for remote work - Must hold EU citizenship or valid work permit for Portugal - Be a local candidate or willing to relocate to Portugal Benefits - Relocation package - Competitive wages ranging from 920€ to 1,276€ - Paid professional training - Employee discounts - Private healthcare & dental insurance (after six months of employment) - Growth opportunities through various development programs - Fun and engaging company-wide initiatives, including our EverBetter wellness program - Job stability - Life-long skills and experience - Excellent work culture