• Manage central inbound and outbound phone and email channels related to mortgage financing, building savings (Bausparen) and consumer installment loans. • Handle inquiries in a structured, solution-oriented manner with accurate administrative follow-through. • Support distribution partners in using the EUROPACE platform. • Clarify disbursement issues, including document review and tracking of outstanding items. • Ensure defined service levels and availability in day-to-day operations.

• Du betreust zentrale Telefon‑ und E-Mail-Kanäle im Inbound und Outbound rund um Baufinanzierung, Bausparen und Ratenkredit. • Als erste Anlaufstelle bist du für die Beantwortung und Lösung allgemeiner sowie spezifischer Anfragen im Bereich Baufinanzierung, Bausparen und Ratenkredite zuständig und führst die dazugehörigen administrativen Aufgaben mit Sorgfalt durch. • Du leistest wertvolle Unterstützung für unsere Vertriebspartner:innen, wenn es darum geht, sich in der Welt von EUROPACE zurechtzufinden und die Plattform effektiv zu nutzen. • Auszahlungsthemen klärst du eigenständig, inklusive Unterlagenvorprüfung und Nachhalten offener Punkte. • Anliegen bearbeitest du strukturiert und setzt Lösungen administrativ sauber um.

Role Description Come and work with us. Do you want to contribute to an outstanding customer representative service? Are you Italian native or fluent with strong English communication skills? Looking to make your career abroad in a multicultural environment? So we have the perfect opportunity for you! Your future project: join our Italian Customer Advisor team. As a customer advisor specialist, your daily responsibilities will include: - Provide first contact resolutions to customer queries - Offer specialized customer support through written and phone communication - Build meaningful relationships, answering customers' questions in a courteous, friendly, and professional manner - Meet and exceed our customer service quality goals, compliance regulations, and productivity targets - Create amazing customer experiences that people value and we are proud of - Be responsible to follow the direction of management and provide feedback Qualifications - Native or proficient level of Italian (C2) - Advanced level of English (at least C1) both verbal and written - Strong communication skills – with excellent phone conversation skills, attentive listening, and superior writing skills - Analytical and problem-solving skills with strong attention to detail - Desire to learn and advance, be a curious investigator and problem solver - High-speed internet access and appropriate conditions for remote work - Must hold EU citizenship or valid work permit for Portugal - Be a local candidate or willing to relocate to Portugal Benefits - Relocation package - Competitive wages ranging from 920€ to 1,276€ - Paid professional training - Employee discounts - Private healthcare & dental insurance (after six months of employment) - Growth opportunities through various development programs - Fun and engaging company-wide initiatives, including our EverBetter wellness program - Job stability - Life-long skills and experience - Excellent work culture

Role Description Come and work with us. Do you want to contribute to an outstanding customer representative service? Are you Spanish native or fluent with strong English communication skills? Looking to make your career abroad in a multicultural environment? So we have the perfect opportunity for you! Your future project: join our Spanish Customer Advisor team. As a customer advisor specialist, your daily responsibilities will include: - Provide first contact resolutions to customer queries - Offer specialized customer support through written and phone communication - Build meaningful relationships, answering customers' questions in a courteous, friendly, and professional manner - Meet and exceed our customer service quality goals, compliance regulations, and productivity targets - Create amazing customer experiences that people value and we are proud of - Be responsible to follow the direction of management and provide feedback Qualifications - Native or proficient level of Spanish (C2) - Advanced level of English (at least C1) both verbal and written - Strong communication skills – with excellent phone conversation skills, attentive listening, and superior writing skills - Analytical and problem-solving skills with strong attention to detail - Desire to learn and advance, be a curious investigator and problem solver - High-speed internet access and appropriate conditions for remote work - Must hold EU citizenship or valid work permit for Portugal - Be a local candidate or willing to relocate to Portugal Benefits - Relocation package - Competitive wages ranging from 920€ to 1,218€ - Paid professional training - Employee discounts - Private healthcare & dental insurance (after six months of employment) - Growth opportunities through various development programs - Fun and engaging company-wide initiatives, including our EverBetter wellness program - Job stability - Life-long skills and experience - Excellent work culture Company Description Go further with Foundever®. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. Apply today!