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Customer Service Manager – Baufinanzierung
Location
Germany
Posted
3 days ago
Salary
0
Seniority
Senior
Job Description
Customer Service Manager – Baufinanzierung
Hypoport SE
• Du betreust zentrale Telefon‑ und E-Mail-Kanäle im Inbound und Outbound rund um Baufinanzierung, Bausparen und Ratenkredit. • Als erste Anlaufstelle bist du für die Beantwortung und Lösung allgemeiner sowie spezifischer Anfragen im Bereich Baufinanzierung, Bausparen und Ratenkredite zuständig und führst die dazugehörigen administrativen Aufgaben mit Sorgfalt durch. • Du leistest wertvolle Unterstützung für unsere Vertriebspartner:innen, wenn es darum geht, sich in der Welt von EUROPACE zurechtzufinden und die Plattform effektiv zu nutzen. • Auszahlungsthemen klärst du eigenständig, inklusive Unterlagenvorprüfung und Nachhalten offener Punkte. • Anliegen bearbeitest du strukturiert und setzt Lösungen administrativ sauber um.
Job Requirements
- Du hast eine abgeschlossene kaufmännische Ausbildung, idealerweise mit Bezug zu Bank, Baufinanzierung oder Ratenkredit - aber kein Muss.
- Exzellente Deutschkenntnisse (mindestens C1 ) in Wort und Schrift für eine klare und effektive Kommunikation.
- Du arbeitest sicher mit MS‑Office und bist offen für neue Systeme und Prozesse.
- Erfahrung in Baufinanzierung, Ratenkredit oder Finanzdienstleistung ist ein Plus, aber kein Muss.
- Eine §34i‑Qualifikation ist wünschenswert oder du bist bereit, diese während der Einarbeitung zu erwerben.
- Persönlich überzeugst du durch Serviceorientierung, Empathie, Konzentrationsfähigkeit und ein authentisches, verantwortungsbewusstes Auftreten.
Benefits
- Work-Life-Balance: Remote Work, Sabbaticals, Workation und 30 Urlaubstage, die du um 20 erweitern kannst!
- Arbeitsplatz: Wenn du aus dem Raum Lübeck, Hamburg oder Berlin kommst, steht dir bei Bedarf ein Arbeitsplatz in unseren tollen Büroräumen zur Verfügung.
- Weiterentwicklung: Du erhältst einen individuellen Fahrplan für deine weitere Entwicklung in unserem Unternehmen. Hierbei begleiten und fördern wir dich von Beginn an.
- Extras: Fahrradleasing, Zuschuss zum Deutschlandticket, betriebliche Altersvorsorge, Mitarbeiterangebote, Firmensport, Gesundheitsbudget pro Jahr 300,- € u.v.m.
- Modernes Arbeiten: State of the Art Soft- und Hardware Tools für optimale Arbeitsbedingungen.
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