Role Description Do you enjoy connecting with people online, discovering exciting destinations, and sharing travel inspiration? We are seeking outgoing and motivated individuals to join our remote team as Social Media Travel Advisors. In this role, you'll combine client support, digital engagement, and travel coordination by helping individuals explore vacation opportunities and navigate their travel planning journey. You'll work with prospective travelers through online platforms while assisting with trip arrangements and travel-related inquiries. This opportunity is ideal for individuals who enjoy social interaction, online communication, and flexible remote work. No prior travel industry experience is required. Training and support are available for qualified candidates. What You'll Do - Engage with prospective travelers through social media and digital communication channels - Share travel inspiration, destination highlights, and vacation opportunities - Assist clients with reviewing travel options based on their interests and preferences - Help coordinate reservations for resorts, cruises, vacation packages, transportation, and activities - Guide clients through planning and booking-related processes using approved systems - Follow up on inquiries and provide timely travel-related assistance - Maintain accurate records of client communications and trip information - Stay informed on destination trends, supplier promotions, and industry updates - Participate in virtual training programs and team development sessions Qualifications - Strong communication and interpersonal abilities - Interest in social media engagement and online networking - Customer-focused mindset with a professional approach - Ability to stay organized while managing multiple conversations and requests - Comfort using web-based platforms, apps, and digital tools - Self-discipline and the ability to work independently - Reliable internet connection and basic computer skills - Interest in travel, hospitality, customer service, or digital marketing Requirements - Must be at least 18 years of age - Must be legally authorized to work in the United States, United Kingdom, Mexico, Australia, Spain, or other approved locations Benefits - Remote work flexibility - Self-managed scheduling options - Comprehensive onboarding and training resources - Ongoing coaching and professional support - Personal travel booking website - Access to travel suppliers, booking platforms, and industry tools - Travel-related rewards, incentives, and exclusive opportunities - Professional development and advancement potential - Supportive virtual team environment

Role Description The position is for a team within EY Global Delivery Services (GDS). The candidate will be leading a team of social media marketers to support EY social media handles and platforms. The candidate will be supporting the social media competency and will be working with the marketing teams and the response management across named EY handles and platforms. The Social Media Manager – Assistant will play a strategic role in shaping and scaling EY’s social media presence, driving innovation, audience growth, and community engagement across brand channels. This role will focus on setting direction, enabling effective execution, and ensuring social media activities align with broader marketing and business objectives. Your key responsibilities include: - Define and drive the overall social media content and community strategy, setting the editorial vision, storytelling approach, and engagement model across LinkedIn, Instagram, YouTube, and internal advocacy platforms. - Create audience-focused content across multiple formats—including social posts, web content, paid creatives, presentations, infographics, and video—ensuring consistency with EY’s brand voice and strategic priorities. - Oversee the full content lifecycle, from planning and ideation through creation, review, and publishing of high-quality social and digital content, including leadership narratives and campaign assets. - Work with business and marketing teams to understand business priorities and work on social media-related projections. - Develop and manage content calendars, ensuring consistency, relevance, and timely delivery across campaigns and stakeholder initiatives. - Act as the content lead for social media campaigns, translating marketing objectives into compelling, impact-driven content that drives reach, engagement, and thought leadership. - Create impact-based campaigns across social media channels such as LinkedIn, Instagram, and others. - Work with the internal teams to effectively implement campaigns and monitor them to review performance. - Set and implement social media and communication campaigns to align with marketing strategies. - Organize and participate in events to build community and boost brand awareness. - Be responsible for knowledge and all guidelines for all pertinent social channels and maintain an in-depth knowledge of functionality for those channels. - Assist with crisis management, bad reviews, and negative news communications across named EY platforms. - Build, engage, and nurture the brand’s online community by managing conversations, responding to followers, fostering meaningful interactions, and ensuring a positive, consistent brand presence across social channels. - Play an active part in the reputation management of the brand, both online and offline. - Acknowledge and respond to social consumer care queries, active monitoring of the brand’s social listening, and escalation of any alerts to key stakeholders. - Monitor EY’s social media platforms and respond to comments and questions in a timely and energetic way. - Measure and report the performance of all digital marketing and social media campaigns, and assess against goals (ROI and KPIs). - Advise on social media best practices, trends, technologies, and how to provide data-driven insights. - Support EY brand, understand, implement, and strictly adhere to the quality standards and procedures established by EY, including verbal and branding guidelines. - Maintain a consistent and positive presence in discussion forums in order to understand the state of the community. - Plan, draft, and distribute community-focused content through blogs, Twitter, Facebook, and other channels. - Optimize the budget for paid social media marketing. - Continuously evolve tools and new-age technology for effective digital communication and reputation management across all channels. Qualifications - 12+ years experience in the B2B / B2C marketing. - Exceptional communication skills – both written and verbal – with the ability to craft compelling narratives across diverse digital formats and channels. - Proven experience in executing social media marketing campaigns across multiple geographical backgrounds. - Ability to work independently and flexibly. - Attention to detail and accuracy. - Outstanding written and oral communications. - Strong familiarity with the business applications of social media platforms (Facebook, X, YouTube, LinkedIn, etc.). - Knowledge of project management and web design best practices. - Understanding of social media metrics; able to interpret the results and take action to increase the effectiveness of social media campaigns. - Experience of social media tools listening and management tools. Requirements - Previous exposure to tools like Sprinklr, Hootsuite. - Understanding of analytics tools like Adobe Analytics. - Project management experience. - Previous experience on Azure or Service desk tools like Zendesk or Service Now. - A strong team player and lateral thinker, comfortable working collaboratively, virtually and independently. - Ability to understand results and deliver improved social media results. - Support collaboration on campaigns and projects, being willing to try and test new features. Technologies and Tools - Experience with Social Media Management Systems (e.g., Sprinklr, Hootsuite, Brandwatch, etc.). - MS Office — Word, PowerPoint, Excel. - Tracking social media insights through dashboards like Sprinklr, Facebook insights, Twitter insights, Adobe Experience Manager, etc. What we look for - Proven passion and extensive knowledge of social media. - Ability to think critically, analyze information, and make actionable recommendations. - Demonstrated skill in multi-tasking in a fast-paced, changing environment. - Understand, support, implement, and adhere to the quality standards and procedures established by EY, including verbal and branding guidelines. - Working in international and diverse, cross-cultural environments. - Team management experience for managing teams both in-person and remote. - Experience working from remote locations, multiple teams. Benefits - Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. - Success, as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. - Transformative leadership: We’ll give you the insights, coaching, and confidence to be the leader the world needs. - Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

• Own the end‑to‑end content and community strategy for social media, shaping editorial direction, storytelling, and engagement frameworks. • Develop compelling, audience-centric content for various formats – social media posts, web pages, paid ads, PPTs, PDFs, infographics, and videos. • Act as the content and community lead for social media campaigns, translating marketing objectives into impactful content and engagement‑led conversations. • Proactively manage reputation and social listening, identifying risks, escalating sensitive issues, and providing insights to stakeholders based on audience sentiment and trends. • Partner closely with BMC, business stakeholders, and GDS teams to co‑create content, align messaging, and ensure editorial quality and compliance.

Role Description We are seeking a data-driven, curious, and execution-focused Paid Social Specialist to act as a core buyer across a portfolio of 4 to 5 accounts. Operating within a tightly synced media pod, you will report to the Associate Directors of Performance and take direct ownership of the day-to-day media operations, implementation, and tactical execution of high-budget paid social campaigns. This role is a net-new addition designed to absorb active account operations, freeing up senior directors to focus on high-level architecture. It is ideal for an agile, growth-minded professional who thrives on turning multi-industry data into platform wins without needing to be siloed into a single vertical. Key Responsibilities - Build and execute full-funnel paid social strategies across Meta and TikTok, with a strong emphasis on efficient customer acquisition and conversion. - Own day-to-day management of high-budget campaigns ($80K+ monthly spend), including prospecting, retargeting, and Advantage+/Smart+ initiatives. - Develop audience segmentation, lookalikes, and interest/behavioral targeting; partner with creative teams to brief, test, and iterate on thumb-stopping social-native creative. - Creative Testing & Iteration: Design and run structured creative tests (hooks, formats, UGC, video vs. static) to improve CTR, CVR, and CPA, and continuously feed winning insights back into production. - Performance Analysis & Reporting: Monitor campaign performance, build reports, and surface actionable insights to improve efficiency and scale. - Budget Management: Allocate and optimize budgets across platforms and campaigns to maximize return on ad spend (ROAS) and conversion volume. - Pixel & Conversion Tracking: Ensure robust tracking via the Meta Pixel/Conversions API and TikTok Pixel/Events API, and partner on attribution and measurement. - Platform Innovation: Stay on top of Meta and TikTok updates, automation features, and beta opportunities to drive competitive advantage. Expand into Pinterest and Reddit where they unlock incremental growth. Qualifications - 2+ years of hands-on experience managing paid social campaigns on Meta (Facebook/Instagram) and TikTok in an agency or high growth environments. - Proven experience managing $80K+ monthly paid social budgets. - Strong track record of driving performance against acquisition and conversion metrics (CPA, ROAS, CPL, CAC). - Deep understanding of Meta Ads Manager and TikTok Ads Manager (campaign structure, audiences, Advantage+/Smart+, bidding strategies). - Experience with conversion tracking and server-side events (Meta Pixel & Conversions API, TikTok Pixel & Events API) and analytics platforms (GA4, etc.). - Strong creative instincts and experience partnering with creative teams to test and scale social-native ad creative. - Strong analytical mindset with the ability to turn data into actionable insights. - High attention to detail and ability to manage multiple campaigns simultaneously. - Excellent communication and collaboration skills. - Experience with Pinterest and/or Reddit advertising is a nice to have. Benefits - Salary: $3,000 + (PLUS) per month (depending on experience). - Contract Type: Direct independent contractor relationship. - Unlimited PTO to support a strong work-life balance. - Year-End Break: Paid company-wide break from December 24 to January 2 to refresh for the new year. Eligibility Criteria - This position is only open to candidates residing in Latin American (LATAM) countries, such as: 🇦🇷 🇧🇷 🇨🇱 🇨🇴 🇨🇷 🇩🇴 🇪🇨 🇸🇻 🇬🇹 🇭🇳 🇲🇽 🇳🇮 🇵🇦 🇵🇾 🇵🇪 🇺🇾 🇻🇪. - ❌ Applications from candidates outside LATAM (including the U.S. and other regions) will not be considered. - 📄 Resumes and portfolio briefs must be submitted in English. - 🚫 Applications that do not meet these criteria will be automatically rejected.