Role Description The Autodesk Senior Customer Success Manager (CSM) helps Autodesk’s customers with Enterprise Business Agreements drive long-term success by executing an array of services to accelerate customer business goals and drive adoption. - Acting as the single point of contact for Autodesk teams and key customer sponsors within EBA accounts. - Drives post-sale account management and customer relationship development. - Provides strategic advisory services and coordinates support to maximize a customer’s return on investment in Autodesk solutions. - Utilizes a combination of industry (AECO) knowledge, business strategy expertise, product knowledge, and account management experience. - Helps Autodesk’s customers innovate more quickly and gain a competitive advantage in the marketplace. Qualifications - 5+ years in customer facing roles working with large complex customers. - Ability to operate in a dynamic environment, which means multitasking as priorities evolve. - Collaborates and coordinates across multiple stakeholders. - Program or Project Management skills. - Customer Empathy & Customer Mindset. - Strong communication skills and can articulate complex ideas across diverse audiences. - Ability to influence across teams. - Industry (architecture, engineering, and/or construction) experience. Requirements - Curiosity to continually learn. - Background in customer facing roles including account management, customer support, project management, customer success, or sales. - Collaborative and consultative work style, ability to thrive in a high velocity, highly dynamic work environment. - Proactive and takes accountability within their book of business. - Ability to adapt to change. - Build rapport and understand diverse perspectives within the account team to foster deep trust and a collaborative environment. - Experience with complex, escalated customer situations, ability to navigate large organizations and gain executive level buy-in. Benefits - Salary transparency: Offers are based on the candidate’s experience and geographic location. - Compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

• Lead the execution of our customer retention and growth strategy across Australia and New Zealand. • Partner with the Head of Customer Success to translate strategy into action. • Drive cross-functional initiatives to ensure strong commercial outcomes for our 18,000 ANZ customers. • Own team performance against key commercial outcomes, including retention and customer growth. • Monitor and interpret customer success performance indicators, identifying trends, risks, and opportunities. • Build strong cross-functional partnerships with various teams to ensure successful initiative delivery. • Manage dependencies, remove blockers, and proactively escalate risks. • Provide leadership, coaching, and accountability across the ANZ Customer Success team. • Represent ANZ Customer Success in cross-functional forums.

Role Description You’ve got the degree—now it’s time to actually use it. AO Globe Life is hiring individuals who want to build real-world experience in communication, client support, and professional growth—all in a fully remote environment. In this role, you’ll connect with individuals who have requested information about available benefits. You’ll guide conversations, answer questions, and help create a smooth, positive experience from start to finish. No cold calling. No chasing leads. Just real conversations that build real skills. What You’ll Be Doing - Meet with clients virtually using Zoom - Walk individuals and families through available programs - Answer questions and provide clear, professional guidance - Support clients through the process and follow-up communication - Maintain simple digital records and documentation - Participate in training and skill development sessions Qualifications - Must be authorized to work in the United States - Laptop or computer with camera + reliable internet - Strong communication skills - Comfortable in virtual conversations - Coachable, motivated, and ready to grow Requirements - 100% remote — work from anywhere in the U.S. - Flexible schedule - No experience required — full training provided - No cold calling or outbound prospecting - Clients have already requested to be contacted - Fast-track into leadership opportunities - Hands-on experience you can actually build a career on Benefits - 100% remote — work from anywhere in the U.S. - Flexible schedule - No experience required — full training provided - No cold calling or outbound prospecting - Clients have already requested to be contacted - Fast-track into leadership opportunities - Hands-on experience you can actually build a career on Company Description AO Globe Life has supported working families for over 70 years, partnering with unions, credit unions, and veteran associations nationwide. The company operates fully remotely and focuses on long-term development, service, and career growth.

• Serve as the primary point of contact for assigned clients, ensuring exceptional customer experience and timely issue resolution. • Conduct proactive client outreach in alignment with performance metrics to maintain strong engagement and satisfaction. • Deliver product demonstrations and training to enhance client understanding, utilization and overall value of licensed products. • Collaborate across departments (e.g., Sales, Support, Product, Finance) to ensure seamless communication and resolution of software performance issues. • Document and track all client interactions using Salesforce, Excel or prescribed methods, ensuring accuracy and visibility. • Maintain client renewal rates at or above company targets by driving client engagement and satisfaction. • Identify and address at-risk accounts, developing improvement plans to proactively mitigate churn. • Monitor account health and update client records to reflect accurate and real-time data. • Support client retention initiatives, ensuring clients receive maximum value from their investment. • Identify upsell and cross-sell opportunities within existing accounts and collaborate with sales representatives to drive expansion. • Engage in marketing-led client success initiatives, following up on leads and ensuring high customer satisfaction. • Respond to inbound client inquiries in accordance with performance standards, resolving issues effectively, and enhancing the client experience. • Facilitate successful account transitions post-sale/implementation by participating in kick-off calls and ensuring a smooth handoff. • Maintain compliance by ensuring all customer interactions adhere to industry regulations and company policies. • Perform additional responsibilities as assigned based on business needs.