Job Description Senior Administrator, Executive Compensation Services Location: Jersey Schedule: Monday to Friday 35 hours per week On-Site/Hybrid Vacancy type: Permanent Intro: We want to grow future leaders and our highly experienced department is looking to recruit ambitious and forward-thinking individuals who have strong transferable skills and want a career that is challenging and offers an opportunity to specialise in a niche and growing area. As a Senior Administrator you will be the day-to-day contact for a substantial portfolio of clients, including a couple of key clients and will have the opportunity to build relationships with these clients supported by an experienced Client Director or Manager. There is variety in this role and, in addition to the day-to-day servicing of our clients and their structures, you have the opportunity to expand your knowledge and specialise in an area you have a particular interest in, for example, you could become a technical specialist, work towards becoming a people focused assistant manager, get exposure to business development, or support our new business by becoming an onboarding specialist. Some of the things you will be doing: - Collaborate with your manager to administer a diverse portfolio of incentive structures, working to tight deadlines when needed, and taking on additional tasks to support the team when required - To work independently and use your own initiative, and pro-actively and effectively manage, diarize and prioritize your daily workloads - Take care of and establish good relationships with all suppliers, colleagues, and clients - Communicate openly and honestly with clients and team members. Ensuring all client requests are dealt with promptly and our client service standards are maintained - Ensure client records are clearly, accurately, and consistently updated with all correspondence and ensure client records are updated promptly to reflect transactions undertaken on the structures - Comply with relevant regulatory requirements and at all times adhere to our policies and procedures - In time supervise and assist in the training and mentoring of any Trainee Administrator and Administrator allocated to them, providing regular informal feedback and identifying any additional training needs to the relevant Manager / Associate Director - Pro-actively take on additional responsibilities and administration tasks as required by your manager What technical skills, experience, and qualifications do you need: - To be working towards or considering a professional qualification e.g. ACA/ACCA/ICSA/STEP - Some experience in employment related reward structures, such as share plans, nominee arrangements, and corporate savings and pension plans would be preferable however, we will consider individuals with a strong trust or financial services background - Committed and driven to achieving excellence for themselves, the team, and their clients - Strong communication skills and the ability to establish good relationships with all stakeholders - Strong organisational skills and excellent attention to detail - Ability to work effectively in a team - Good academic background - Competent with Microsoft Office 365 including Excel, Outlook, and Word - A desire to learn and ambition to grow in their role with CSC About Us CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.® Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other. CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued. CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers. We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging, CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC. We encourage candidates to apply directly to our website and not through third-party sources. Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications. About the Team At CSC®, we're always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. It's also the reason we're the trusted partner of many of the world's most successful organizations. CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That's why we are the leading provider of business administration and compliance solutions. - CSC is a great place to work with smart and dedicated people. - We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In's Best Places to Work. - We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals. - Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance. - CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more. - As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.

Your role at DynatraceWe are seeking an experienced and strategic Senior Manager to lead the administration and governance of the Dynatrace University (DTU) platform, delivered through our LMS. This role sits at the intersection of platform administration, customer experience, and business impact, and is responsible for transforming DTU into a scalable, governed, and insight-driven system. The ideal candidate brings deep expertise in Learning Management System (LMS) administration—specifically within the Docebo platform—and a proven track record of establishing governance frameworks, scaling administration and support models, and driving cross-functional alignment. Responsibilities - Own and scale the end-to-end education platform ecosystem, including Dynatrace University (DTU), certification integrations, and future learning platforms for both internal and external audiences - Define and implement governance frameworks, including publishing standards, platform usage policies, and scalable operating models (roles, permissions, workflows) - Drive platform strategy and performance by partnering with CX Ops and engineering teams on roadmap, integrations, and automation opportunities - Design and lead a centralized administration and support model with defined SLAs, processes, and escalation frameworks to ensure reliable, high-quality service - Oversee systems and processes (e.g., ticketing, access management) to enable secure, compliant, and scalable platform operations - Partner with portfolio and cross-functional stakeholders to operationalize education offerings, including standardizing SKUs, pricing, and packaging - Ensure a seamless, customer-friendly platform experience that supports scalable and consistent commercial offerings - Enable internal and external stakeholders with clear guidance, operating models, and a scalable contribution framework to effectively leverage the platform - Collaborate with content and program teams to ensure smooth execution of learning experiences without direct ownership of content creation - Define KPI frameworks and reporting strategies to measure platform performance, engagement, and business impact - Use data-driven insights to continuously improve platform experience, governance, and operational efficiency - Lead and develop a high-performing team responsible for platform administration and support, fostering a culture of accountability, operational excellence, and continuous improvement What will help you succeedRequired Qualifications - 8+ years of experience in LMS administration, platform operations, or learning technology environments - Deep expertise in Docebo (required), including hands-on experience with administration, configuration, and system optimization - Proven experience designing and scaling governance frameworks, workflows, and operating models - Experience leading platform operations and support models, including ticketing systems and SLA-based environments - Demonstrated ability to operate across internal and external user environments (customers and employees) - Experience partnering with product and engineering teams to influence platform enhancements and integrations - Strong understanding of how education platforms support customer lifecycle outcomes (adoption, retention, growth) - Experience defining KPIs and leveraging data to drive decision-making and improvement Preferred Qualifications - Experience in SaaS, customer education, or product enablement organizations - Experience with LMS integrations and certification platforms - Exposure to operationalizing commercial offerings (e.g., SKUs, packaging, pricing models) within a platform - Experience working cross-functionally with Customer Success, Product, Marketing, and Analytics teams Why you will love being a Dynatracer - A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly. - Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research. - A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries. - An environment that fosters innovation, enables creative collaboration, and allows you to grow. - A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals. - A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team. - A relocation team that is eager to help you start your journey to a new country, always there to support and by your side. - Attractive compensation packages and stock purchase options with numerous benefits and advantages. Compensation and RewardsDOE, salary $180K-$190K, plus Health, Dental, Life, STD, LTD, 401K, PTO. Total compensation may vary depending on candidate experience/education and location. Equal Employment OpportunityAll your information will be kept confidential according to EEO guidelines. We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact careers@dynatrace.com. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law. To be considered for this position, please upload your resume/CV.

• Administer employee benefit programs, including medical, dental, vision, life insurance, disability, HSA/FSA, 401(k), and voluntary benefits • Manage benefit enrollments, qualifying life events, terminations, and annual open enrollment activities • Maintain accurate employee benefit records, payroll deductions, and eligibility data within Rippling • Serve as the primary point of contact for employee benefits questions, carrier issues, and claims escalations • Partner with brokers, carriers, and vendors to support benefit administration, renewals, and issue resolution • Support benefits compliance activities, including ACA reporting, COBRA administration, audits, and required employee notices • Reconcile carrier invoices, maintain documentation, and assist with benefits reporting and data analysis • Identify opportunities to improve benefits processes, employee experience, and operational efficiency • Provide backup payroll support as needed, including assisting with payroll processing, reviewing prorated deductions, and validating STD, LTD, and leave-related pay calculations • Support additional People Operations initiatives and projects as needed

• Process warranty related information in appropriate databases under limited supervision • Respond to request in a timely manner, performing due diligence checks prior to updates • Communicate with stakeholders to gather information in order to properly process requests • Manage the One-Off Authorization inbox, Templates and Rules and respond or redirect additional email traffic • Communicate with Channel Readiness and Training teams effectively to document training needs and training availabilities • Administrator for all Special Trainings – create classes in CST, monitor enrollments, email training links to students and close courses