• Engage with clients to understand and document their business processes, needs, and objectives related to field service operations. • Analyze and translate business requirements into functional specifications for enterprise solutions. • Conduct gap analyses to identify areas where current systems fall short of client needs. • Collaborate with technical teams to design solutions that align with client requirements and industry best practices. • Assist in configuring and customizing tools to meet specific client needs. • Develop and execute test plans to ensure solutions meet specified requirements and quality standards. • Serve as a liaison between clients, project managers, and technical teams to ensure clear communication and alignment throughout the project lifecycle. • Facilitate workshops and meetings to gather requirements, present solutions, and obtain stakeholder buy-in. • Prepare and deliver presentations and reports to clients and internal stakeholders. • Identify opportunities to enhance client business processes through the effective use of FSM solutions. • Recommend best practices and innovative solutions to improve field service operations and efficiency. • Monitor solution performance and suggest enhancements based on data analysis and client feedback. • Develop training materials and conduct training sessions for clients to ensure successful adoption of enterprise solutions. • Provide ongoing support to clients’ post-implementation to address issues and optimize solution usage.

• Play the role of Claims Domain lead for MMIS healthcare projects. • Drive the claims module and process, ensuring quality and customer satisfaction. • Coordinate with customers and assist in implementation decisions. • Guide the entire life cycle and troubleshoot problems in the application. • Conduct demos and track feedback from milestones.

• This role works directly with stakeholders to define, document, and drive business requirements for technology and process changes. • Own business requirements analysis and definition/documentation, facilitating cross-functional collaboration, and managing requirements through the product lifecycle, including UAT testing support. • Formulate and define systems scope and objectives based on user needs and a good understanding of applicable business systems and industry requirements. • Apply knowledge of business analysis methodologies, tools, and techniques to ensure solutions meet business needs.

• Analyze, design, and document business requirements related to healthcare claims, reference data, and code sets • Work with stakeholders to gather and define requirements involving ICD, CPT, HCPCS, UB‑04, revenue codes, provider taxonomy, and other healthcare reference data • Develop and maintain business analysis artifacts such as BRDs, functional specifications, process flows, decision tables, and traceability matrices • Translate business, policy, and coding requirements into clear functional objectives for technical teams • Perform impact analysis for code‑set changes, regulatory updates, and policy changes across claims processing systems • Support testing activities, including defining test scenarios and validating system outputs • Participate in technical reviews and project discussions to ensure requirement alignment across lifecycle phases • Identify opportunities for business process improvement and data governance enhancements • Collaborate with developers, testers, and stakeholders for issue resolution, defect triage, and root‑cause analysis • Communicate effectively with business and technical teams through documentation, meetings, and presentations