Alight Solutions logo
Alight Solutions

Alight Inc. (NYSE: ALIT) is a leading cloud-based human capital technology and services provider

Client Manager – Leave Solutions

Client PartnerSalesFull TimeRemoteSeniorTeam 10,001+Since 2016H1B SponsorCompany SiteLinkedIn

Location

Virginia

Posted

2 days ago

Salary

$55K - $70K / year

Seniority

Senior

Bachelor Degree3 yrs expEnglish

Job Description

Client Manager – Leave Solutions

Alight Solutions

• serve as the primary point of contact for all assigned Leave Solutions Clients • resolve complex claim issues including escalations and client inquiries • develop and maintain expertise in all Alight products and services • instill customer confidence and deepen brand strength through comprehensive domain knowledge • provide technical expertise to support internal and client delivery needs • manage client escalations to accelerate issue resolution • collaborate with internal teams and external stakeholders to identify themes and trends in Service Delivery/Claims • adapt to changing conditions and proactively learn and apply new skills

Job Requirements

  • at least 3 years of direct Client/Broker Relationship management experience or advanced education equivalent
  • reside in the state of Virginia
  • deep operational, relationship building, and issue resolution skills
  • understanding of contracts, pricing and financial models
  • experience identifying and anticipating risk and implementing effective risk mitigation plans
  • ability to identify expansion opportunities
  • industry experience in HR services/outsourcing, Business Management, Disability/absence, and/or Healthcare
  • ability to travel 20-25%

Benefits

  • variety of health coverage options
  • wellbeing and support programs
  • retirement
  • vacation and sick leave
  • maternity, paternity & adoption leave
  • continuing education and training
  • several voluntary benefit options

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