We are forward-thinking We are disciplined We are resourceful We are client-centric Work can and should make our lives better We embrace each other
Operations Manager
Location
Northern America + 1 moreAll locations: Northern America | Latin America (LATAM)
Posted
1 day ago
Salary
0
Seniority
Lead
No structured requirement data.
Job Description
Operations Manager
Eightx
Role Description We are hiring our Operations Manager - the person who makes sure the work gets done, on time, to standard, without everything routing through the founder. - Own the operating system that fixes delivery, capacity, process, accountability, and quality across our client-delivery teams (FP&A and Bookkeeping). - Report directly to the Managing Partner. - This is a high-trust, high-authority role on a small senior team. - Your decisions stick, your work is visible, and there is a real path to Head of Operations as we scale. What you will own: - On-time delivery: - Own the month-end close calendar and delivery schedule across the entire client portfolio. - Run a single source of truth for every client deliverable and its owner. - Drive the overdue backlog to zero and keep it there. - Spot slippage before the client does, and intervene early. - Capacity & resource planning: - Balance workload across analysts and bookkeepers. - Track hours against what is billed, surface over- and under-utilisation. - Plan leave and backup coverage so nothing depends on one person. - Translate capacity reality into clear, early hiring signals. - Process, SOPs & documentation: - Build and maintain the SOPs, onboarding and handoff discipline. - Eliminate key-person risk — ensure knowledge lives in documentation. - People management, accountability & quality: - Be the manager layer the delivery team is missing. - Own the quality-control gate. - Build a culture where problems surface early and people feel safe raising them. - Escalation & compliance: - Be the first point of escalation for delivery and client-service issues. - Keep statutory, payroll and filing deadlines tracked and met across jurisdictions. Qualifications - 5+ years in operations, delivery or service management — ideally in professional services, accounting/finance, BPO, or a client-delivery agency. - A track record of managing remote teams, including across time zones. - Demonstrated ability to build and enforce process — SOPs, scheduling systems, QA gates. - Strong judgment and backbone. - Excellent written and verbal communication skills. - Comfort working in a modern, AI-heavy tool stack. Requirements - Finance or accounting fluency — enough to judge the quality and timeliness of a month-end close (a CPA/CA is welcome but not required). - eCommerce or agency exposure. - Experience standing up an operations function where none existed before. Benefits - Full-time, competitive salary commensurate with experience, plus a performance bonus. - Flexible, output-focused working within the overlap window with North American clients. - Fully remote work. - Generous PTO plus national holidays. - Company-wide shutdown during the week between Christmas and New Year's. - Real ownership and a path to Head of Operations as we grow. How to apply Apply through this posting with your CV. Expect a straightforward, respectful process: - Short screening call. - A practical exercise drawn from real operational situations. - Two interviews with the team. As part of our initial screening process, candidates will be asked to submit a short video. This helps us assess communication skills, genuine interest in the role, and basic video/audio setup. - Video Guidelines: - Length: 2–3 minutes. - Format: Phone or webcam. - Please address the following in your video: - Why are you interested in this position? - What do you know about Eightx? - What is your ideal work environment? - What are your key strengths? - Where do you see yourself in five years?
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