Hotelbeds Group

Role Description The Sales Support Executive is part of the Go To Market Sales function, providing operational, technical, and commercial support to B2B partners across HolidayTaxis and the wider HBX Transfers portfolio. Working closely with Account Managers and cross-functional teams, the role ensures excellent partner support, smooth onboarding, issue resolution, and successful delivery of strategic initiatives, including client migrations and API integrations. Key Responsibilities - Support Account Managers in managing existing and new B2B partner accounts. - Coordinate client onboarding, account setup, and system configuration. - Manage booking-related updates, amendments, disruptions, and agent enquiries, ensuring clear communication across stakeholders. - Act as the main contact for sales support queries, collaborating with Operations and Customer Service to resolve issues efficiently. - Support client migrations, integrations, and adoption of HBX Transfers solutions. - Maintain accurate system data and ensure consistency across platforms. - Identify recurring issues and recommend process and service improvements. - Provide first-line support for API partners, investigating integration, connectivity, and booking flow issues. - Support testing activities for new integrations, enhancements, and system migrations. - Liaise with Product, Technology, Operations, and Customer Service teams to resolve client issues end-to-end. Qualifications - Experience in travel industry sales support, account management, operations, or partner support. - Strong understanding of B2B client relationships and service delivery. - Experience with APIs, connectivity solutions, or travel technology platforms is advantageous. - Excellent problem-solving and troubleshooting skills. - Strong communication and stakeholder management abilities. - Highly organised with the ability to manage multiple priorities in a fast-paced environment. - Analytical mindset with strong attention to detail. - Advanced Microsoft Excel skills and experience with CRM systems. - Experience working across functions in an international business environment is desirable. Benefits - Work within an innovative, engaging, and multicultural environment. - Build strong and lasting business relationships and friendships from around the world. - Opportunities for career development locally or within one of our beautiful working locations across the globe.

Role Description We are seeking an experienced and commercially driven Director, Key Accounts to lead HBX Group’s strategic relationships with major hotel chains across Asia Pacific. This senior leadership role is responsible for driving partner growth, leading complex commercial negotiations, optimizing account performance, and managing a high-performing team of Account Managers across the region. As a recognized industry leader, you will combine deep hospitality expertise, strong commercial acumen, and exceptional people leadership to deliver sustainable business growth, strengthen strategic partnerships, and influence the future of travel distribution within the region. - Lead and grow strategic relationships with key hotel chain partners across Asia Pacific, ensuring long-term partnership success and retention. - Own and lead complex contract negotiations, renewals, and commercial discussions with senior executives from major hotel chains. - Drive partner performance against key business metrics, including Gross Booking Value (GBV), revenue growth, and profitability targets. - Provide strategic market insights and industry expertise to identify growth opportunities, competitive risks, and emerging business models. - Develop and execute account strategies that maximize partner value while supporting HBX Group's business objectives. - Lead, coach, and develop a high-performing team of Account Managers and individual contributors across multiple markets. - Build a culture of accountability, collaboration, innovation, and continuous improvement. - Partner closely with cross-functional teams including Product, Marketing, Finance, Revenue Management, Operations, Connectivity, and HBX Brands to deliver partner success. - Act as the voice of hotel partners, ensuring partner needs and market insights are incorporated into business initiatives and product development. - Represent HBX Group at industry conferences, partner events, and executive forums, enhancing the company's brand and thought leadership position. - Support the adoption of new HBX products and technology solutions by driving engagement with hotel partners and key stakeholders. Qualifications - Extensive experience managing large enterprise accounts and leading international account management teams. - Strong commercial, negotiation, and analytical skills with a track record of delivering business growth. - Deep understanding of the hospitality, travel, or technology industry. - Proven ability to influence senior stakeholders and lead within a complex matrix organization. - Exceptional leadership, communication, and relationship-building skills. - Results-oriented, entrepreneurial mindset with strong strategic thinking and decision-making capabilities. Benefits - Work within an innovative, engaging and multicultural environment. - Build strong and lasting business relationships and friendships from around the world. - Opportunity to develop your career locally or within one of our beautiful working locations across the globe.

Role Description We are seeking a talented and passionate Software Developer to join our growing engineering team. This is an exciting opportunity to work on innovative, large-scale distributed systems while contributing to the design, development, and delivery of high-quality software solutions. You will collaborate with cross-functional teams to build and enhance products that support our global business, while continuously improving performance, reliability, scalability, and security across our platforms. What You'll Be Doing - Refining user stories and defining clear acceptance criteria. - Designing, developing, testing, and delivering features aligned with business requirements. - Contributing to the continuous improvement of code quality, development standards, and engineering practices. - Identifying opportunities to automate processes and improve operational efficiency. - Supporting and enhancing production systems to ensure optimal performance and reliability. - Collaborating with Product Owners, Architects, and fellow engineers to deliver innovative solutions. - Contributing to system performance, resilience, scalability, and security initiatives. Qualifications - Minimum 2 years of commercial software development experience, ideally within an e-commerce or high-transaction environment. - Strong proficiency in .NET (Core) and C#. - Experience working with relational and/or NoSQL databases, such as SQL Server and modern NoSQL solutions. - Solid understanding of software engineering best practices, design patterns, and principles for building scalable and maintainable distributed systems. - Experience developing and consuming APIs (REST and/or SOAP) using formats such as JSON and XML. - Experience with Test-Driven Development (TDD) and/or Behaviour-Driven Development (BDD) using frameworks such as xUnit or NUnit. - Familiarity with Continuous Integration tools such as TeamCity, Jenkins, GoCD, or similar platforms. - Knowledge of the full software development lifecycle from requirements through to production support. Requirements - Experience working within Agile development environments. - Experience collaborating with distributed or geographically dispersed teams. - Understanding of low-latency, high-concurrency, distributed systems and the challenges associated with building them. - Experience developing cloud-native applications. - Hands-on knowledge of a major cloud platform such as AWS, Microsoft Azure, or Google Cloud Platform (GCP). Personal Attributes - Is passionate about technology and software craftsmanship. - Takes ownership and is committed to delivering high-quality solutions. - Demonstrates creativity and innovation when solving complex technical challenges. - Thrives in a collaborative team environment while remaining self-motivated and accountable. - Has a continuous improvement mindset and actively seeks opportunities to enhance systems, processes, and ways of working. - Maintains a strong focus on performance, reliability, scalability, and security. Nice to Have - Experience within the car hire, travel, or mobility sectors would be advantageous, although not essential. Benefits - Work with modern technologies at global scale. - Collaborate with talented international teams. - Contribute to products that power the travel industry worldwide. - Be part of an engineering culture that values innovation, quality, and continuous learning. - Enjoy opportunities for professional growth and career development. - Work within an innovative, engaging, and multicultural environment. - Build strong and lasting business relationships and friendships from around the world. - Develop your career locally or within one of our beautiful working locations across the globe.

Role Description As an Account Optimization Manager, you will work as part of a high-performing, collaborative commercial team to enhance competitiveness and availability across an assigned portfolio of hotels. Your goal is to optimize overall performance through data-driven actions and strong supplier relationships. Responsibilities - Renegotiate contracting conditions with hotel suppliers to maximize availability, offers, and best rates. - Apply data-driven actions and prioritize based on company dashboards. - Secure new offers and extra availability directly loaded by suppliers. - Partner internally with Contracting Managers to ensure efficient collaboration and strategy alignment. - Proactively manage daily contact with assigned hotel suppliers. Qualifications - Strong negotiation and relationship-building skills. - Analytical mindset with ability to act on data insights. - Proficiency in systems and tools for contract management. - Experience in hotel contracting or account optimization. - Ability to work collaboratively and independently. - Fluent in English; additional languages a plus. Benefits - Work within an innovative, engaging and multicultural environment. - Opportunity to build strong and lasting business relationships and friendships from around the world. - Opportunity to develop your career locally or within one of our beautiful working locations across the globe.

Role Description We are looking for a Fintech Sales Specialist to drive revenue growth, enable sales teams, and support client adoption of innovative payment solutions within the travel ecosystem. This role combines consultative selling, product advocacy, and sales enablement to maximize client value and commercial impact. Job Responsibilities - Revenue Growth & Enablement - Identify and drive upsell and cross-sell opportunities across existing accounts - Partner with Account Managers to uncover client needs and align solutions - Create impactful sales materials to support value-based selling - Apply a consultative approach to recommend tailored solutions - Client & Product Advocacy - Act as a fintech product evangelist internally and externally - Deliver product training on platform features, integrations, and booking flows - Communicate clear value propositions and competitive advantages - Implementation & Solution Adoption - Support client onboarding, implementation, and go-live - Drive solution adoption and usage optimization - Collaborate with Sales, Product, and Client Success teams Qualifications - Strong experience in sales enablement, consultative selling, and commercial support - Excellent communication, presentation, and stakeholder management skills - Ability to translate technical solutions into business value - Collaborative, results-driven, and highly organized mindset - Experience working cross-functionally in fast-paced environments Requirements - Knowledge of fintech, payments, or travel technology ecosystems - Understanding of B2B payments, booking workflows, and integrations - Ability to work with data, dashboards, and performance metrics - Proficiency with CRM systems, Excel, and presentation tools Experience & Qualifications - 5+ years in fintech sales, sales enablement, or commercial operations - Background in travel, payments, or SaaS environments preferred - Proven track record of driving revenue and supporting sales growth - Bachelor’s degree (or equivalent experience) - Fluent in English and Spanish; additional languages a plus Benefits - Work within an innovative, engaging, and multicultural environment - Build strong and lasting business relationships and friendships from around the world - Opportunity to develop your career locally or within one of our beautiful working locations across the globe

Role Description The Corporate & Company Secretary Paralegal will support the Group Company Secretarial function in maintaining robust governance across a global, multi-entity structure, ensuring compliance with: - UK Companies Act 2006 (for UK entities) - Spanish Listing Rules / CNMV requirements (for the parent company) - EU Market Abuse Regulation (MAR) - Internal governance frameworks - Other identified regulations The role is focused on operational delivery, accuracy, and efficiency, enabling the senior CoSec team to deliver board excellence, regulatory compliance and scalable global governance. Qualifications - 1–4 years’ experience in Company secretarial, Corporate legal support and Governance administration - Understanding of basic company law and governance principles - Experience supporting multi-entity environments or professional services firms - Experience with governance systems (e.g. Diligent) - Detail-driven: Strong accuracy in handling governance records and filings - Organised & delivery-focused: Able to manage multiple deadlines across jurisdictions - Confidential & trustworthy: Handles sensitive, market-related information appropriately - Tech-enabled mindset: Comfortable with digital tools and data systems including Microsoft Office - AI-curious: Keen interest in exploring how AI tools can improve processes, increase efficiency and achieve time savings - Collaborative: Works effectively in a global, cross-functional environment - Adaptable: Able to operate in a fast-moving, scaling travel-tech business Requirements - Exposure to Listed company environment and international entity management - Studying towards ICSA/CGI or a CILEX qualification or similar Benefits - Attractive benefits package - Work within an innovative, engaging and multicultural environment - Opportunity to build strong and lasting business relationships and friendships from around the world - Opportunity to develop your career locally or within one of our beautiful working locations across the globe

Role Description The purpose of this role is to drive new client acquisition and revenue growth within the assigned region, contributing to Roiback’s financial objectives. The role focuses on executing strategic commercial plans to meet country-level sales targets while also strengthening relationships with existing partners to ensure long-term client retention, satisfaction, and business expansion. Responsibilities - Develop and execute strategic sales plans to achieve regional revenue and new business targets - Identify, prospect, and acquire new clients within the assigned territory - Manage the full sales cycle from lead generation to contract closure - Build and maintain strong relationships with existing clients to ensure retention and identify growth opportunities - Collaborate with internal teams to align commercial strategies and deliver client solutions - Monitor market trends, competitor activity, and regional opportunities to inform sales approach - Track and report on sales performance against targets and KPIs Qualifications - Proven experience in sales, business development, or account management - Strong track record of meeting or exceeding revenue targets - Excellent relationship-building and stakeholder management skills - Strategic thinking with the ability to execute commercial plans effectively - Strong negotiation, communication, and presentation skills - Ability to work independently and manage a regional territory - Experience in hospitality, travel tech, or SaaS is a plus - Fluent in English; additional regional languages are advantageous Benefits - Work within an innovative, engaging, and multicultural environment - Build strong and lasting business relationships and friendships from around the world - Opportunity to develop your career locally or within one of our beautiful working locations across the globe

Role Description The Customer Support Executive supports Hotelbeds and Bedsonline clients with operational booking-related requests across the full customer journey (pre-arrival, on-the-spot, and post-travel). The role delivers prompt and accurate solutions in line with service deadlines, quality guidelines, and protocols, aiming to achieve first contact resolution and high customer satisfaction. Key Responsibilities - Handle operational requests related to bookings before arrival, during stay, and after travel. - Resolve client issues efficiently while adhering to defined service levels, quality standards, and procedures. - Provide timely and accurate information to ensure a smooth client experience. - Aim for first contact resolution whenever possible. - Escalate complex cases according to established protocols. - Maintain accurate case documentation in internal systems. - Contribute to a high-performance, customer-centric service culture. Qualifications - Fluent English & Italian is mandatory for this role (spoken and written). - Customer service or operational support experience; travel or hospitality background preferred. - Strong problem-solving skills with high attention to detail. - Ability to manage multiple requests in a fast-paced environment. - Customer-focused mindset with a strong commitment to service quality. - Clear written and verbal communication skills. - Experience using booking, case management, or CRM systems is an advantage. Benefits - Work within an innovative, engaging and multicultural environment. - Build strong and lasting business relationships and friendships from around the world. - Opportunity to develop your career locally or within one of our beautiful working locations across the globe.

Role Description The Digital Client Success Manager (DCS) acts as the main point of contact between clients and Roiback, playing a key role in driving client revenue growth and satisfaction. This role focuses on optimizing direct channel performance through digital marketing strategies, revenue management, and continuous account optimization. The DCS is responsible for ensuring clients achieve their sales and profitability targets while maintaining a high level of service and building long-term partnerships. Responsibilities - Act as the primary point of contact for a portfolio of clients, ensuring excellent service and relationship management. - Define client targets and continuously monitor performance against sales and service objectives. - Identify account optimization opportunities and develop action plans to maximize direct channel revenue. - Provide strategic guidance on online marketing initiatives (campaigns, email marketing, SEM, metasearch, private sales, etc.) to maximize ROI. - Regularly report performance and progress against agreed targets. - Strengthen client relationships through proactive communication, including regular calls and on-site visits. - Increase client retention and loyalty by delivering personalized service and identifying new opportunities. - Negotiate and implement value-added products aligned with client needs and Roiback’s financial targets. - Identify new business opportunities within the client portfolio (new properties, brands, or services). - Coordinate internally with relevant teams to ensure timely resolution of client requests and marketing updates. - Ensure client needs are met by effectively managing changes in marketing strategies and execution. Qualifications - Proven experience in account management, client success, or digital marketing, preferably in hospitality or travel tech. - Strong understanding of online marketing channels (SEM, metasearch, email marketing, campaigns, etc.). - Knowledge of revenue management principles and direct channel optimization. - Commercial mindset with the ability to identify growth opportunities and drive revenue. - Excellent client relationship management and communication skills. - Strong analytical skills with the ability to interpret data and translate it into actionable strategies. - Experience managing multiple accounts and prioritizing effectively. - Negotiation skills and ability to influence client decisions. - Proactive, results-driven, and customer-focused mindset. - Fluent in English; additional languages are a plus. Benefits - Work within an innovative, engaging and multicultural environment. - Build strong and lasting business relationships and friendships from around the world. - Opportunity to develop your career locally or within one of our beautiful working locations across the globe.

Role Description The Director of Business Strategy acts as ultimate gate-keeper between commercial functions and business units to enable delivery of the Eco-system ambition. The role is ultimately responsible for ensuring business unit strategy is aligned with HBX strategic pillars and that commercial plans adhere to elevated and consistent standards across business units fulfilling all the necessary requirements based on prioritization and quality frameworks. - Lead and develop the overall HBX commercial strategy across the different HBX Group business units. - Own the consolidated commercial strategy Eco-system roadmap ensuring optimal prioritization and adherence to high and consistent quality standards. - Lead the strategic discovery, planning, and implementation of high-impact strategic opportunities (e.g. Luxury, Fintech, Insurance). - Own the strategy, performance, and status reporting of all commercial strategy workstreams and strategic projects. - Lead the Commercial Strategy team enabling high performance and reaching high levels of employee motivation and satisfaction. - Propose changes to commercial strategy ambition and design across the HBX Ecosystem. - Define vision, ambition, and implementation plans for strategic projects. - Recommend corrective actions when strategic projects underperform. - Allocate and define team scope across key workstreams and projects. Qualifications - 10+ years of relevant experience managing commercial strategy and strategic projects at a global organization or in a Strategy Consulting firm. - Proven experience in commercial strategy frameworks and methodologies. - Experience managing and developing people in a multicultural and global organization. Requirements - Leadership skills - especially to lead projects with high senior stakeholder involvement. - Proficiency in data analysis and interpretation to drive strategic decisions. - Strong presentation skills to synthesize complex topics into actionable insights for senior stakeholders. - Solid analytical, problem solving, creative thinking, and communication skills (verbal and written). - Entrepreneurial spirit to bring innovative ideas about commercial strategy innovation. - Excellent project management and planning skills. - Strong communication and interpersonal skills to engage with stakeholders at all levels. - Good judgement with the ability to make timely and sound decisions. - Coaching skills and ability to delegate, train, lead, and motivate team members. Benefits - Attractive benefits package. - Work within an innovative, engaging, and multicultural environment. - Opportunity to build strong and lasting business relationships and friendships from around the world. - Opportunity to develop your career locally or within one of our beautiful working locations across the globe.