• Travel to sites to work as a member of the local team to provide efficient repair / installation support to all accounts within assigned area. • Installs, operates, maintains, repairs, and modifies equipment on designated equipment. • Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations. • Analyzes and evaluates products and related performance. • Troubleshoots and diagnoses malfunctions to eliminate problems in minimal time. • Support future product integrations by performing upgrades and or configuration updates to existing and future imaging/navigation equipment. • Lead and participate in product technical repair and clinical use training with domestic, international and 3rd party staff members. • Provide testing and validation support to the manufacturer’s organization, as applicable. • Keeping accurate records of discussions or correspondence with customers including all assigned complaints, follow-up actions, root cause analysis and final resolution within the complaint tracking system.

• Embed customer supportability requirements into the earliest stages of the Product Development Lifecycle (PDLC) by participating in design reviews and technical planning with R&D. • Analyze support data and customer feedback to construct evidence-based business cases that influence R&D to prioritize certain improvements. • Provide specifications for proactive product features (such as clearer error messages and diagnostic tools) to reduce friction and deflect potential support tickets. • Orchestrate the Global Ops readiness strategy for new features, ensuring Frontline Support and Ops teams are equipped with the necessary training, documentation, and tooling prior to launch. • Collaborate with R&D to translate complex customer use cases into actionable requirements that ensure long-term product health.

• Implement and support identity and access management solutions for customer environments. • Independently deliver smaller projects, assessments, health checks, and remediation engagements. • Support medium and large projects under the guidance of Senior Engineers and Architects. • Participate in customer workshops, discovery sessions, and project meetings. • Conduct identity assessments and health checks. • Document findings and recommendations. • Assist with remediation planning and implementation activities. • Configure and deploy identity solutions. • Perform migrations, upgrades, and tenant integrations. • Troubleshoot and resolve technical issues. • Support testing, validation, and knowledge transfer activities. • Develop and maintain technical documentation, implementation guides, and customer deliverables.

Role Description ECS is seeking a Sr. Elastic Engineer to work remotely. Please Note: This position is contingent upon additional funding. Are you passionate about building and scaling Elastic environments and eager to make an immediate technical impact? Join ECS, a leading provider of cloud, AI, data, and enterprise transformation solutions. In this role, you will implement, optimize, and maintain Elastic Stack environments at scale while contributing to architecture, automation, and integrations that improve reliability, performance, and operational efficiency. We are seeking a Sr. Elastic Engineer to join our Managed Security Services (MSSP) team. The ideal candidate has hands-on experience with Elastic Stack and enjoys designing, coding, and deploying complex systems. You will collaborate with engineering, DevOps, cloud, and client teams to deliver resilient, high-performance Elastic solutions while maintaining visibility into system health and operational workflows. - Design, deploy, and maintain Elastic Stack environments, including Elasticsearch, Kibana, Logstash, Beats, and Fleet. - Build and optimize ingestion pipelines, index strategies, search queries, dashboards, and automation workflows. - Write scripts, automation, and integrations (Python, PowerShell, Bash, etc.) to streamline operations, data processing, and monitoring. - Deploy Elastic across platforms, including on-premises, public cloud (AWS, Azure, GCP), GovCloud, and containerized environments (Kubernetes, Docker, OpenShift). - Leverage automation and orchestration tools such as Terraform, Ansible, CI/CD pipelines, and Docker to manage deployments and operational tasks. - Integrate Elastic with enterprise tools such as SIEMs, Splunk, CrowdStrike, and other telemetry sources. - Monitor system health, troubleshoot performance issues, and optimize for reliability and scalability. - Lead design reviews, provide guidance on Elastic best practices, and support knowledge sharing across teams. - Maintain documentation for architectures, deployment patterns, runbooks, and operational best practices. - Stay current with Elastic features, certifications, and emerging platform capabilities. Qualifications - Deep, hands-on expertise with Elastic Stack (Elasticsearch, Kibana, Logstash, Beats, Fleet). - Strong scripting and automation skills (Python, PowerShell, Bash, etc.). - Solid understanding of observability, logging, metrics, and distributed systems. - Experience designing, deploying, and optimizing production-scale Elastic environments. - Strong Linux/Unix, networking, and cloud platform knowledge (AWS, Azure, GCP). - Ability to mentor, guide, and influence engineering teams on Elastic best practices. - Outstanding verbal and written communication skills. - Willingness and ability to support domestic or international on-site engagements. - U.S. Passport required. - Must be eligible to obtain a U.S. Security Clearance. Benefits - Salary Range: $170,000 - $205,000 - General Description of Benefits