• Embed customer supportability requirements into the earliest stages of the Product Development Lifecycle (PDLC) by participating in design reviews and technical planning with R&D. • Analyze support data and customer feedback to construct evidence-based business cases that influence R&D to prioritize certain improvements. • Provide specifications for proactive product features (such as clearer error messages and diagnostic tools) to reduce friction and deflect potential support tickets. • Orchestrate the Global Ops readiness strategy for new features, ensuring Frontline Support and Ops teams are equipped with the necessary training, documentation, and tooling prior to launch. • Collaborate with R&D to translate complex customer use cases into actionable requirements that ensure long-term product health.

• Implement and support identity and access management solutions for customer environments. • Independently deliver smaller projects, assessments, health checks, and remediation engagements. • Support medium and large projects under the guidance of Senior Engineers and Architects. • Participate in customer workshops, discovery sessions, and project meetings. • Conduct identity assessments and health checks. • Document findings and recommendations. • Assist with remediation planning and implementation activities. • Configure and deploy identity solutions. • Perform migrations, upgrades, and tenant integrations. • Troubleshoot and resolve technical issues. • Support testing, validation, and knowledge transfer activities. • Develop and maintain technical documentation, implementation guides, and customer deliverables.

Role Description ECS is seeking a Sr. Elastic Engineer to work remotely. Please Note: This position is contingent upon additional funding. Are you passionate about building and scaling Elastic environments and eager to make an immediate technical impact? Join ECS, a leading provider of cloud, AI, data, and enterprise transformation solutions. In this role, you will implement, optimize, and maintain Elastic Stack environments at scale while contributing to architecture, automation, and integrations that improve reliability, performance, and operational efficiency. We are seeking a Sr. Elastic Engineer to join our Managed Security Services (MSSP) team. The ideal candidate has hands-on experience with Elastic Stack and enjoys designing, coding, and deploying complex systems. You will collaborate with engineering, DevOps, cloud, and client teams to deliver resilient, high-performance Elastic solutions while maintaining visibility into system health and operational workflows. - Design, deploy, and maintain Elastic Stack environments, including Elasticsearch, Kibana, Logstash, Beats, and Fleet. - Build and optimize ingestion pipelines, index strategies, search queries, dashboards, and automation workflows. - Write scripts, automation, and integrations (Python, PowerShell, Bash, etc.) to streamline operations, data processing, and monitoring. - Deploy Elastic across platforms, including on-premises, public cloud (AWS, Azure, GCP), GovCloud, and containerized environments (Kubernetes, Docker, OpenShift). - Leverage automation and orchestration tools such as Terraform, Ansible, CI/CD pipelines, and Docker to manage deployments and operational tasks. - Integrate Elastic with enterprise tools such as SIEMs, Splunk, CrowdStrike, and other telemetry sources. - Monitor system health, troubleshoot performance issues, and optimize for reliability and scalability. - Lead design reviews, provide guidance on Elastic best practices, and support knowledge sharing across teams. - Maintain documentation for architectures, deployment patterns, runbooks, and operational best practices. - Stay current with Elastic features, certifications, and emerging platform capabilities. Qualifications - Deep, hands-on expertise with Elastic Stack (Elasticsearch, Kibana, Logstash, Beats, Fleet). - Strong scripting and automation skills (Python, PowerShell, Bash, etc.). - Solid understanding of observability, logging, metrics, and distributed systems. - Experience designing, deploying, and optimizing production-scale Elastic environments. - Strong Linux/Unix, networking, and cloud platform knowledge (AWS, Azure, GCP). - Ability to mentor, guide, and influence engineering teams on Elastic best practices. - Outstanding verbal and written communication skills. - Willingness and ability to support domestic or international on-site engagements. - U.S. Passport required. - Must be eligible to obtain a U.S. Security Clearance. Benefits - Salary Range: $170,000 - $205,000 - General Description of Benefits

Role Description As a Sr. Site Reliability Engineer (SRE) at ICD, you will play a critical role in ensuring the reliability and seamless operation of our global platform and AWS infrastructure to create scalable and highly reliable software systems. Job Responsibilities: - High performance Engineering Organization: contribute to an Agile-Agentic organization, planning, grooming, story ideation that will lead to iterative improvements of our platform. - Security: Prioritize security in all aspects of work, ensuring that it is the foundational consideration in every task performed. - IaC Automation and Tooling: Practice GitSecOps by contributing to the development and delivery of a highly available platform through automation. Continually improve the reliability and efficiency of systems through iterative processes while reducing toil. - Reliability Engineering: Work to ensure the reliability and availability of systems. Develop and maintain monitoring tools, analyze system performance, and implement solutions to improve overall system reliability. - Incident Triage and Resolution: Triage issues, assess risk, and prioritize remediation with service teams. Take full ownership and drive resolution of production, quality engineering and development-related infrastructure issues. - Communication and Collaboration: Effectively communicate issue statuses to both R&D and non-technical audiences. Ability to manage context switching when required. Collaborate closely with software development teams to influence architecture and design decisions that impact the reliability and performance of systems. - Observability: Develop observability tools to fulfill the needs of SLOs. Define and measure Service Level Objectives (SLOs) to ensure that the systems meet reliability standards. - On-call Responsibilities: Fulfill regular on-call duties to enable high system availability. Qualifications - 6+ years of equivalent technology operations and engineering experience (ArgoCD, Kustomize, Pulumi, K8s, LGTM). - 4+ years of scripting/coding experience in any modern language (Python Preferred). - 4+ years as an SRE or similar individual-contributor role supporting public cloud (AWS) and cloud native technologies (Lambda, EKS, SNS, SMS, etc.). - Bachelor’s Degree or higher in Computer Science or related field. - Cloud-based virtualization expertise, particularly with AWS native services. - Strong multitasking skills in a dynamic environment. - Proven ability to work independently with a proactive, task-ownership approach, applying critical and creative thinking. - Collaborative mindset, adept at negotiating, influencing, and developing partnerships within a team environment. - Knowledge in information, network and Internet security, including threat modeling, cloud architecture, web protocols, and common attack surfaces. - Deep understanding of Linux/Unix tools and architecture. - Demonstrated proficiency in designing, implementing, and troubleshooting diverse network infrastructures, with comprehensive knowledge of protocols, performance and routing. Benefits - Health Insurance: Highly competitive medical, dental, and vision programs. - Hybrid Environment: Our employees have the flexibility of working in the office and from home. - Health Care and Dependent Care Flexible Spending Accounts: You may elect to set aside pre-tax earnings to pay for eligible health care and dependent day care expenses for you and your eligible family members. - Maven Family Building Benefit: Maven offers support for fertility and preconception; pregnancy and post-partum; adoption; surrogacy and pediatrics for children up to age 10. Tradeweb provides a $10,000 lifetime reimbursement towards fertility, egg freezing, adoption and surrogacy expenses. - Building Wealth - 401(k) Savings Plan: Employees are immediately eligible for the 401(k) plan. Participants may contribute up to 75% of eligible compensation into a traditional 401(k) and/or Roth 401(k). Tradeweb will match 100% of the first 4% of compensation that you contribute. - Other Benefit Programs: - Pre-Tax Commuter Benefits Program - ARAG Legal Services - Employee Assistance Program - Tuition Reimbursement - Financial Wellness Tools - Travel Assistance Benefits - Pet Insurance - Corporate Gym Subsidies - Wellness Perks - Paid Time Off and Parental Leave