Role Description The Senior Systems Engineer is responsible for developing, supporting, and maintaining ScriptPro’s internal and customer-facing production environments. This role focuses on diagnosing and resolving complex technical issues while ensuring the stability, performance, and availability of systems across both on-premises and cloud platforms. - Troubleshoot and resolve technical issues impacting customer production environments across cloud and on-premises systems - Analyze system performance and stability, implementing corrective actions to improve reliability - Support and maintain infrastructure including applications, servers, and configurations - Perform remote system configuration, upgrades, and patching - Diagnose issues across physical and virtual environments, including hybrid cloud architectures - Collaborate with internal teams (Applications, Infrastructure, Development) to resolve cross-functional issues - Document, track, and manage service requests and activities in Siebel with a high level of accuracy - Contribute to root cause analysis and continuous improvement efforts - Strong problem-solving and analytical thinking - Ability to manage multiple priorities in a fast-paced environment - Clear and effective communication with technical and non-technical stakeholders - Customer-focused mindset with a commitment to service quality and attention to detail - Ability to work independently while collaborating across teams - Perform other duties as assigned Qualifications - Associate or bachelor’s degree in engineering, Information Technology, or related field preferred - 2–5 years of experience in technical support, systems administration, cloud operations, or a similar IT role - Strong troubleshooting and analytical skills across systems, applications, and networking - Relevant certifications (CompTIA, Microsoft, or equivalent) - Experience with Azure DevOps and cloud-based development environments - Proficiency with Power Platform technologies - Experience with Artificial Intelligence tools including creating and utilizing custom Copilot Studio agents - Knowledge of healthcare, pharmaceutical, or regulated industries - Advanced knowledge of Windows operating systems and client-server environments - Experience with Microsoft Azure, including virtual machines, networking, storage, monitoring, Entra, Purview, and Defender - Experience with SQL Server troubleshooting and basic database administration - Working knowledge of Active Directory, Group Policy, Exchange, and Systems Center Configuration Manager - Familiarity with networking fundamentals including DNS, DHCP, VPN, and general connectivity concepts - Experience supporting hybrid environments (on-premises and cloud) - Familiarity with ticketing/service desk systems and SLA-driven support models - Understanding of PHI, PII, and security/compliance frameworks such as HITRUST Preferred Qualifications - Knowledge of the healthcare industry and/or medical insurance billing - Knowledge of the pharmaceutical industry with emphasis in outpatient pharmacy practice - Fundamental IT Certification (A+, MCITP Windows OS, Network +, etc.) Remote Work Requirements - Must have high-speed reliable internet access with a hard-wired connection - Must have a distraction-free home office workspace - Must be willing to participate in video virtual meetings (camera on) Benefits - Medical, Dental, Vision, Short-Term Disability, Company Paid Life Insurance & Long-Term Disability - 24/7 on-campus Gym - Vitality Wellness Program that helps lower your premium costs - Paid Time Off (PTO) - Parental Leave - Nine (9) paid holidays - Paid volunteer hours - Employee Assistance Program - Company-sponsored events and team-building activities - 401(k) Retirement Plan with company match - Financial investment services - Employee discounts on products and services

Job Description Senior Systems Engineer St. Helier, Jersey or London, England Full-time, Permanent role. Hybrid - 3 days onsite. (Monday - Friday, 9.00am - 5.30pm.) The Senior Systems Engineer is a Tier 2 application support role responsible for the effective operation, configuration, and functional support of the NavOne application (Quantios) supporting the Global Financial Solutions (GFS) business unit. This role provides deep expertise in NavOne functionality and acts as a key escalation point for complex functional, configuration, and data related issues. A core requirement of this role is strong Microsoft SQL Server capability, used to support complex troubleshooting, data analysis, reporting, and controlled data updates. The role balances operational support with functional ownership, documentation, and user enablement in a regulated financial services environment. Key Responsibilities: - Provide Tier 2 support for the NavOne application, resolving complex incidents and service requests escalated from Tier 1 - Act as a functional and technical escalation point for NavOne-related issues - Troubleshoot issues spanning application functionality, configuration, RBAC, and data - Own incidents through to resolution, ensuring accurate documentation and clear stakeholder communication - Maintain a deep understanding of NavOne functionality, modules, workflows, and business use cases - Support business users with functional guidance and best-practice usage - Translate business requirements into effective application configuration and support approaches - Configure and maintain NavOne application settings to support business and operational requirements - Support application updates, patches, and vendor releases. - Support functional testing and validation during application updates and vendor releases - Ensure configuration changes are documented, controlled, and supportable - Provide advanced SQL support for NavOne by writing and analysing complex SQL queries, stored procedures, and views, investigating data integrity, reconciliation, and reporting issues, and supporting data extracts and operational reporting. - Diagnose performance issues using query analysis, execution plans, and indexing insights - Perform controlled data fixes and updates in line with change management and audit requirements - Collaborate with DBAs and vendors on database-related issues and optimizations - Create and maintain NavOne documentation, including user manuals, functional guides, and runbooks - Participate in major incidents involving NavOne, providing functional and technical leadership - Lead or contribute to root cause analysis for recurring or high-impact issues - Liaise with Quantios vendor support to raise defects, clarify functionality, and track resolutions - Support regulatory reporting requirements, including FATCA and CRS, ensuring data accuracy, completeness, and alignment with compliance standards Required Skills & Experience: - Strong hands-on experience supporting NavOne (Quantios) in a production environment - Deep understanding of NavOne functionality, workflows, application configuration and updates. - Advanced Microsoft SQL Server skills, including complex querying and data analysis, performance troubleshooting and optimisation, and reporting and data extract support. - Typically 5+ years of experience in application support - Proven experience operating in a Tier 2 application support role - Experience supporting applications in a financial services or regulated environment is strongly preferred - Strong analytical and problem-solving skills - Ability to communicate complex functional and technical topics clearly - High attention to detail, particularly around data, access, and configuration - Strong sense of ownership and accountability - Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent experience - ITIL Foundation or higher - Working knowledge of regulatory reporting frameworks such as FATCA and CRS, including data handling, reconciliation, and reporting processes About Us CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.® Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other. CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued. CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers. We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging, CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC. We encourage candidates to apply directly to our website and not through third-party sources. Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications. About the Team At CSC®, we're always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. It's also the reason we're the trusted partner of many of the world's most successful organizations. CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That's why we are the leading provider of business administration and compliance solutions. - CSC is a great place to work with smart and dedicated people. - We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In's Best Places to Work. - We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals. - Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance. - CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more. - As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process. #BI-Hybrid

Role Description At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place. This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters. Qualifications - Your Experience Requirements - Your Impact Benefits - We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. - We are committed to providing reasonable accommodations for all qualified individuals with a disability. - Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace. - All your information will be kept confidential according to EEO guidelines. - Is role eligible for Immigration Sponsorship? No.

• Turn raw on-chain activity into trustworthy intelligence • Design, test, and ship clustering and attribution heuristics • Own your data end to end • Build and maintain the pipelines that take a heuristic from notebook to production • Investigate edge cases and translate findings into repeatable logic • Partner with investigations and product to define what 'correct' looks like