Airtable logo
Airtable

Build powerful work apps, without coding

Technical Account Manager

Location

United States

Posted

4 days ago

Salary

$153K - $221.5K / year

Seniority

Lead

Job Description

Technical Account Manager

Airtable

Role Description Airtable's TAM function owns the persistent technical relationship with our Premium Support customers. You serve as the architectural authority for how these customers build, deploy, and scale on Airtable's platform, from schema design and automation architecture to Field Agents, Omni, and MCP connectivity. The problems you work on aren't tickets. They're structural: how a customer's environment is built, whether it will hold up as they grow, and what they should do next. - Own a portfolio of strategic customers as their dedicated technical advisor. - Build deep understanding of their workflows, connected systems, and business objectives, and translate that into architectural guidance that scales with their teams. - Lead implementation reviews, base audits, and technical health assessments. - Evaluate schema design, automation architecture, integration patterns, and agent configurations, and provide proactive recommendations before problems surface. - Guide customers through the full capability of Airtable as a platform: automations, interfaces, Field Agents, Omni, MCP, and the connected data structures that make intelligent workflows perform at scale. - Engage directly during critical customer moments, from initial onboarding through escalation resolution. - Diagnose root cause, propose structural remediation, and own the outcome. - Partner with Product, Engineering, and Support to surface patterns from the field. - Contribute to the frameworks and playbooks that enable Premium Support to scale: technical health scoring, engagement cadence models, onboarding standards, and AI adoption sequencing. Qualifications - 3-6 years of experience in a customer-facing technical role in B2B SaaS. - Experience in technical account management, solutions consulting, technical support, or customer engineering. - Supported enterprise customers on configurable, data-driven platforms where architectural guidance is part of the value. - Understanding of relational data modeling and system interactions through integrations and automations. - Experience embedding AI-driven workflows into business processes. - Ability to break down real-world business problems into scalable, connected solutions. - Comfortable working with APIs, webhooks, automations, and basic scripting. - Strong communication skills across various audiences. - Consultative, proactive mindset. - Familiarity with Airtable is a strong plus, particularly Interface Designer, advanced automations, and solution architecture. Requirements - Builder instinct and platform fluency transfer from comparable platforms. Benefits - Opportunity to receive benefits and restricted stock units. - Incentive compensation may be included. - Comprehensive benefit offerings available.

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