Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Analyst, Business Process Improvement The Analyst, Business Process Improvement supports the effective operation of a large, multi stakeholder organisation by contributing to structured processes, team coordination, and clear communication. This role combines business process support and management coordination, working closely with senior leaders and key team members across a team of 150+ people. The position is suited to an individual who is highly organised, detail oriented, and motivated to develop skills in business operations and continuous improvement within an established operating environment. Key Responsibilities Business Process & Communication Support• Support operational processes that enable effective coordination across a team of 150+ employees• Analyse, document, and help communicate process changes and improvements• Maintain initiative trackers, dashboards, and status updates with a focus on efficiency and automation• Assist with preparation of reports, presentations, and written updates• Capture discussion points, actions, and inputs from meetings, workshops, and working sessions• Support KPI tracking and basic performance reporting using established tools and templates• Follow defined methodologies, standards, and ways of working Management Team Coordination• Prepare meeting agendas, materials, and briefing documents• Track actions, decisions, and follow ups from leadership meetings• Coordinate meetings, calendars, and logistics for senior leaders• Support travel coordination and expense processing activities as required Required Qualifications & Experience• Experience supporting multiple stakeholders in an operational, project, process, or analytical role• Strong organisational skills with a high level of attention to detail• Ability to follow structured processes and instructions reliably• Clear written and verbal communication skills• Willingness to learn and develop new skills through hands on experience• Experience collecting and organising requirements from various stakeholders• Proficiency in Microsoft tools such as Teams, Excel, PowerPoint, and SharePoint• Bachelor's degree preferred or equivalent practical experience• Experience supporting executive or senior leadership environments is an advantage but not required. What Success Looks Like• Information and actions are accurately captured and clearly communicated• Tasks and initiatives are tracked consistently and escalated appropriately when risks arise• Process improvements deliver incremental benefits to both the wider team and management• Capability and confidence grow across both process support and coordination responsibilities Why Join Us This role provides exposure to senior leadership environments while building foundational capabilities in business operations, coordination, and process improvement. You will work within established frameworks, collaborate with experienced professionals, and develop skills that support future growth in executive support, operations, or process improvement roles. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

• Analyze existing warehouse processes and identify opportunities to improve efficiency, reduce bottlenecks, and enhance system performance • Configure, support, and optimize JDE Warehouse and Advanced Warehouse Management modules • Document workflows, system configurations, and business processes with clarity and accuracy • Develop and deliver user documentation, training materials, and technical training sessions • Support system enhancements, upgrades, and integrations, including JDE Orchestrator‑based solutions • Collaborate with cross‑functional teams to define requirements and implement technology‑driven improvements • Provide structured, data‑driven analysis and reporting to support leadership decision‑making • Serve as a liaison between IT and business units to ensure alignment on system capabilities and operational needs

Role Description As our EMR Business Analyst, you'll work collaboratively with a cohort of clients to support, configure, and optimize their eClinicalWorks environments. We are looking for a strong communicator who can leverage their experience with eClinicalWorks to provide best in class advisory services to our Healthcare clients. Responsibilities - ANALYSIS - Conduct observations of users in their environment to identify areas for improvement and suggestions for work-flow redesign. - Review and coordinate improvement to optimize practice performance metrics and productivity. - Generate assessment reports including findings, detailed recommendations, and rationale. - Gather requirements from project sponsors and executives. - Participate in client discovery and sales calls. - ACCOUNT MANAGEMENT - Assist clients to plan and manage tasks to support implementations, integrations, optimizations, data migrations and upgrades. - Conduct recurring calls to discuss status of tickets and projects. Keep clients informed of new enhancements and settings that will improve their workflows for better patient experience and provide routine updates. - Track tasks and maintain project materials and client goals. - Communicate with necessary vendors and assist with keeping vendor tasks on track. - SUPPORT - Serve as an escalation to our internal team for issue resolution. Performs monthly maintenance, SRA requirements, and provide proactive care. - Provide remote and onsite issue resolution support for practices who are implementing, optimizing, or upgrading EHR/EPM systems. - Assist and consult with coordinating practice requests for system modifications, routine updates, Integrated services, and enhancements. - Supervise an issue knowledge base that documents specific issues and workflows related to the application. - TRAINING - Oversee, develop, and continuously update training materials for various training sessions (Orientation, Internal Workflows, Practice Workflows, Role Based Workflows, Helpful Hints). - Conduct classroom style training for users as needed. - Conduct one-on-one training sessions with users as needed. - System Administration & Customization - Maintain knowledge of our standard configurations and processes. - REPORTING - Ability to train & assist users with running canned basic clinical and financial reports, as well as basic custom reports. - Connect practice workflows and eClinicalWorks setup with reporting issues and the ability to identify and address areas for improvement. Qualifications - Ability to customize and configure eClinicalWorks to support practice, pay, or reporting requirements. - Healthcare Technology Specific Skills: Ability to evaluate and analyze eClinicalWorks build, features, and functionality for problem resolution. - Ability to document clinic processes, work-flow design improvement. - Knowledge of healthcare best practices related to patient flow, staffing roles, and compliance. - Knowledge of healthcare data concepts & measures. - Understanding of the medical billing process. - Must be a team player and enjoy a fast-paced environment. - Ability to lead a team or engineers as well as work independently. - Ability to multitask and effectively prioritize client requests. - Excellent problem-solving and customer service skills. - Excellent written and verbal communication skills. Attributes that will Drive Success - Maintain a good attitude in stressful situations. - Meticulous and detail oriented. - Ownership of assigned issues and effective, timely completion of tasks. - Excellent problem-solving and customer service skills.

• Assist with the collection and analysis of quantitative data regarding operational health. • Partner with leadership to summarize data and qualitative feedback. • Coordinate with business intelligence team on operational dashboards and trackers. • Help build presentations and data visuals for stakeholder updates. • Maintain and update project plans for various projects. • Support maintenance of project management tools and documentation. • Monitor project timelines and escalate potential risks to leadership. • Help map out existing business processes to improve workflows. • Organize task lists and track action items for operational leadership. • Collaborate with internal and external stakeholders to maintain schedules.